Innoteck Reviews 273

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Innotech Airfryer has exactly met our needs. This is our second one but slight more capacity at 16L. Way more competitively priced than other market leaders. For a health conscious, food lovers famil... See more

Rated 5 out of 5 stars

Loving this. So versatile and intuitive to use. Used it for frozen pizza, cheese on toast, pork steak with chips (at the same time) rotisserie poussin and a whole host more. I first saw this on Amazon... See more

Rated 5 out of 5 stars

Quick delivery,am pleased with the air fryer but am a bit Disappointed it takes too long to reheat things ie milk tea ect in the air fryer,I bought this machine because it said it repeats.so I still... See more

Rated 3 out of 5 stars

Both toaster and kettle arrived as scheduled and they are working well (have only had them a week or two) so can't fault these area's. I have scored 3 star due to the fact that the colour is NOTHI... See more

Company replied

Company details

  1. Countertop Store

Written by the company

Innoteck is a UK-based company dedicated to providing high-quality, affordable home and kitchen products that enhance daily life. With a strong focus on innovation and practicality, Innoteck offers a wide range of appliances designed to meet the evolving needs of modern households. The company's mission is to combine functionality, style, and value, ensuring that customers receive reliable products that seamlessly fit into their lifestyle. Committed to delivering excellent customer service, Innoteck continually strives for improvement through feedback and the latest technological advancements in home living solutions.


Contact info

4.1

Great

TrustScore 4 out of 5

273 reviews

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No history of asking for reviews

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Rated 1 out of 5 stars

The air fryer was faulty

The air fryer was faulty, I have been waiting nearly 3 weeks to have The Air fryer collected, and still in my house, I’ve stayed home waiting all day on 3 different days being promised a collection , the service is disgusting,
I will go to the ombudsman now to disgrace this terrible company.

October 23, 2023
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Reply from Innoteck

Dear Mrs Bailey,

We apologise for the delay in collecting your air fryer, caused by a third-party service issue. Despite this, we believe that our customer service team has sorted the issue for you.

We understand your frustration and are actively working to improve our processes.

If you have further concerns or need assistance, contact our customer service at service@innoteck.co.uk

Best regards,
Innoteck Customer Service

Rated 3 out of 5 stars

Not as good as i expected it to be .Not…

Not as good as i expected it to be .Not enough infro on how to use & set for cooking most items . Dont give any detail about pre heating times in fact none at all i found !!

October 30, 2023
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Reply from Innoteck

Dear Barry John Gailer,

Thank you for your feedback. We're sorry to hear about your experience. Our instruction manual provides information on product usage and suggested cooking times. If you find it insufficient, please reach out to our customer support at service@innoteck.co.uk. We're here to help.

Best regards,
Innoteck Customer Service

Rated 1 out of 5 stars

Bought a hallway chest of drawers not…

Bought a hallway chest of drawers not one drawer fits they all fall. One side collapses or both sides.
Never will buy from them again

October 2, 2023
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Reply from Innoteck

Dear Gabriela De Almeida, we apologise for any inconvenience you've faced. To better assist you, could you please provide us with more details about the specific item and the issue you're encountering? This information will help us address your concerns and find a suitable solution to ensure your satisfaction.

You can reach us at service@innoteck.co.uk or reply to this message with the requested information. We value your feedback and are committed to resolving any issues you may have.


Best regards,
Innoteck Customer Service

Rated 5 out of 5 stars

Bulb failure solved...

My 12-litre Airfrier, which I love and use a lot, had a bulb failure, so I was looking for a solution to replace it.
Naturally, I first looked at the manufacturer's website, Innoteck, where I could order a replacement bulb at a naturally reasonable price, and it arrived within three days with free delivery.
I would especially like to point out that the manufacturer's website also clearly explains the replacement procedure.
I can only recommend the manufacturer's products and their customer-oriented customer support.

September 25, 2023
Rated 5 out of 5 stars

Highly Recommend

Ordered a bottom tray for my air dryer oven. Free delivery very reasonable price come within 3 days can not fault this company. Highly recommend.

September 18, 2023
Rated 5 out of 5 stars

Excellent piece of technology

Innoteck have made an excellent air fryer mini oven in this item. Instructions could have been a little clearer for operating, but with perseverance this air fryer is a great bit of kit.

September 7, 2023
Rated 5 out of 5 stars

Simple to use & stylish

Simple to use, everything I've cooked in it has been exceptional. Doesn't take up to much room on my countertop and looks stylish.
I definitely recommend this airfryer.

August 24, 2023
Rated 3 out of 5 stars

Corresponding with Innoteck.

After ordering item delivered quickly. On arrival it was damaged and had to be returned to Innoteck. Contact by telephone was disappointing as all correspondence was via e-mail taking longer to complete procedures.
However no problems in returning item.

August 6, 2023
Innoteck logo

Reply from Innoteck

Dear Customer,

Thank you for sharing your experience. We're glad the item arrived quickly, but we're sorry for the damage. We apologise for any inconvenience with the return process and communication. Your feedback will help us improve. If you need more assistance, please reach out. Thank you for choosing Innoteck.

Best regards,
Innoteck

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