Innoteck Reviews 273

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Innotech Airfryer has exactly met our needs. This is our second one but slight more capacity at 16L. Way more competitively priced than other market leaders. For a health conscious, food lovers famil... See more

Rated 5 out of 5 stars

Loving this. So versatile and intuitive to use. Used it for frozen pizza, cheese on toast, pork steak with chips (at the same time) rotisserie poussin and a whole host more. I first saw this on Amazon... See more

Rated 5 out of 5 stars

Quick delivery,am pleased with the air fryer but am a bit Disappointed it takes too long to reheat things ie milk tea ect in the air fryer,I bought this machine because it said it repeats.so I still... See more

Rated 3 out of 5 stars

Both toaster and kettle arrived as scheduled and they are working well (have only had them a week or two) so can't fault these area's. I have scored 3 star due to the fact that the colour is NOTHI... See more

Company replied

Company details

  1. Countertop Store

Written by the company

Innoteck is a UK-based company dedicated to providing high-quality, affordable home and kitchen products that enhance daily life. With a strong focus on innovation and practicality, Innoteck offers a wide range of appliances designed to meet the evolving needs of modern households. The company's mission is to combine functionality, style, and value, ensuring that customers receive reliable products that seamlessly fit into their lifestyle. Committed to delivering excellent customer service, Innoteck continually strives for improvement through feedback and the latest technological advancements in home living solutions.


Contact info

4.1

Great

TrustScore 4 out of 5

273 reviews

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No history of asking for reviews

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Rated 3 out of 5 stars

Good products but colour disappointing

Both toaster and kettle arrived as scheduled and they are working well (have only had them a week or two)
so can't fault these area's.
I have scored 3 star due to the fact that the colour is NOTHING like the images on line. On line they look a beautiful bright metallic effect emerald green however in real life they are just the standard forest/racing green colour so I was quite disappointed with that.
Decided to keep them as they are attractive but not the colour I was expecting.

April 24, 2023
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Reply from Innoteck

Dear Elaine,

Thank you for your feedback about your recent purchase. We're glad to hear that the toaster and kettle are working well. We're sorry to hear that the colour was not what you were expecting. We strive to accurately represent our products online but there may be slight variations due to differences in lighting and screen settings. We appreciate your feedback and will use it to improve our product descriptions and images. If you have any further questions or concerns, please don't hesitate to reach out to us.

Thank you for choosing us.

Kind regards,
Innoteck

Rated 5 out of 5 stars

I ordered an Innoteck air fryer from…

I ordered an Innoteck air fryer from Amazon, only to discover there was a missing part. Amazon requested that I sent it back to them, but there was only one part missing And I did not see the sense to send the whole unit back to them, so I called up Innoteck customer Service And was very helpful. They sent me the new part the following day. I am very happy with the customer service.

April 17, 2023
Unprompted review
Rated 1 out of 5 stars

Not what I ordered

Bought a glass coffee jug but received a coffee grinder component for a machine I don't have. Let them know but have not had a reply.

April 2, 2023
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Reply from Innoteck

Hi Shaun,

We are sorry for the inconvenience caused.
Our team hasn't received any queries regarding this. Please could you email us at service@innoteck.co.uk and our team will get back to you as soon as possible.

Kind regards,
Innoteck

Rated 5 out of 5 stars

Delivery

I ordered a replacement light for my oven and was surprised how quickly it arrived ordered Tuesday arrived friday

March 18, 2023
Rated 2 out of 5 stars

This rack does not fit a CalmDo 12ltr…

This rack does not fit a CalmDo 12ltr air fryer. I am having 15 mm cut off the length to make the door shut Very disappointed.

March 10, 2023
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Reply from Innoteck

Hi Pauline,

Thank you for contacting Innoteck.Our accessories are only made to fit Innoteck Air fryers. In order for customers to check on this, we always include details about the item in our listings. We hope this helps.

Kind regards,
Innoteck

Rated 2 out of 5 stars

Have a Innoteck airfryer Model DS 5975…

Have a Innoteck airfryer Model DS 5975 (14L) generally very pleased.
Decided to use Rotisserie to cook a 1.370 kg beef joint, followed instructions switched on Rotisserie function started to rotate after a few rotations air fryer closed down, attempted several times with same outcome, HELP PLEASE !

March 12, 2023
Unprompted review
Innoteck logo

Reply from Innoteck

Hi Iain Stanners,

We apologise for any inconvenience caused. For service-related queries, please contact our customer service team at service@innoteck.co.uk and one of our team members will get back to you to help with your issue. We hope this helps.

Kind regards,
Innoteck

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