Inntravel Reviews 

313
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the well-planned holidays and excellent locations, highlighting high-standard accommodation and charming settings. Many appreciate the superb organization, efficient transport logistics, and helpful, professional staff ensuring smooth trips. Reviewers commend thoughtful itineraries, quality food recommendations, and the overall ease of their travel experiences. However, some customers noted occasional dissatisfaction with the service, citing instances of inefficiency, lack of information, or issues with booking availability. A few others felt that provided maps were of poor quality or walk descriptions inaccurate, leading to unexpected challenges.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays, with many describing them as excellent,... See more

Location

Clients share positive opinions on location, frequently praising the stunning scenery and well-chosen hotels... See more

Service

Customers had positive experiences with service, often praising the excellent organization, responsiveness to... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, friendliness, and... See more

Quality

Users describe positive interactions with quality, consistently praising the high standard of accommodation,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Villa Edira made a superb base for our Quiet Side of the Italian Riviera holiday. The staff were warm and welcoming, our room was spotlessly clean and comfortable, the breakfasts were delicious... See more

Company replied

Rated 5 out of 5 stars

We loved the Iconic Norway by Fjord Cruise & Rail. It is a very well designed trip with the highlight for us being the Lofoten Islands. The rest of the trip, however, was also good and was a lovely... See more

Company replied

Rated 5 out of 5 stars

Inntravel provided excellent hiking trail information both in a handy notebook and in gpx files. In addition, the hotels they selected and recommended eateries were great. Since they provide multiple... See more

Company replied

Rated 4 out of 5 stars

Had a great walking week with Inntravel to Gozo. The hotel is well situated and comfortable but will be better when renovations are complete. Having a bus pass and free to do what we wanted every day... See more

Company replied


Company details

  1. Tour Operator

Written by the company

Inntravel lead the way in self-guided walking holidays. That’s because they’ve walked every step, stayed at every hotel, and sampled every restaurant. They uncover and curate the most remarkable locations around Europe, to offer beautifully crafted holidays complete with exceptional on-call support. Inntravel make walking worth it.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

313 reviews

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4.5

All reviews

(313)

165 reviews in the last 12 months

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Rated 4 out of 5 stars

The organisation was superb but we were…

The organisation was superb but we were disappointed with the guide book .The maps included were very poor with extremely small writing and indistinct line guides which didn't help with the orientation. In some cases the route description was confusing .
This was our third holiday with Inn Travel and wasn't as good as our previous locations

June 1, 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind feedback.

We’re delighted to hear the organisation of your trip was super.

We appreciate you sharing your thoughts on our maps. The maps provided in your documentation are designed as an overview of the local area, rather than a navigational map. Your feedback has been taken onboard and shared with the relevant teams.

It's disappointing to learn your most recent holiday did not reach previous expectations. We would love the opportunity to welcome you back as a valued customer, and help you find your ideal holiday.

Rated 5 out of 5 stars

Inntravel walking on the South coast of…

Inntravel walking on the South coast of Crete. As always Inntravel chooses lovely family run hotels, where they can,
and this holiday was no exception. The hotels in Chryssoskalitissa, Paleochora and Sougia were comfortable and welcoming. Chryssoskalitissa is a small hamlet near the famous beach area of Elafonsi and the Glykeria Hotel had well appointed rooms, a swimming pool and an excellent restaurant. Peleochora and Sougia are small resorts with a laid back feel and relaxing atmosphere and the Hotel on the Rocks, in Peleochora, and the Syia Hotel apartments, in Sougia, were both comfortable and well appointed. The walking on this holiday is accurately graded moderate to challenging, but well within the capabilities of people who enjoy regular walking holidays with some longer walks included.

June 1, 2026
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Reply from Inntravel

Thank you for your wonderful feedback.

We’re delighted to hear you enjoyed the welcoming hotels, and relaxed atmosphere of Crete.

We appreciate you sharing your experience, and we hope to welcome you on another Inntravel holiday soon!

Rated 5 out of 5 stars

Wonderful trip to Logar Valley

We had a wonderful holiday in the Logar Valley of Slovenia with Inntravel. We were based at Hotel Plesnik which is superbly positioned in a beautiful valley, surrounded by hay meadows and mountains. The hotel was very comfortable with excellent food. We walked locally on a variety of mountain trails. The views and the wildlife were world class. I would thoroughly recommend Inntravel and Slovenia.

May 26, 2026
Unprompted review
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Reply from Inntravel

Thank you for your wonderful review.

We're delighted to know how beautiful your Slovenian holiday was!

We truly appreciate your recommendation, and hope to welcome you back on another Inntravel adventure soon.

Rated 5 out of 5 stars

Wonders of Western Sicily

We did the Wonders of Western Sicily. All the transport arrangements worked very well. The accommodation was excellent.
We wouldn't say it was the most interesting route we have ever done but the coastal walks on Favegnana and Levanzo were attractive. Our day in the Zingaro Reserve fell on a Saturday so it was very busy.
All in all happy with Inn Travel.

May 25, 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind words.

We are so pleased to hear what a great trip to Sicily you had!

We appreciate you travelling with us and hope to welcome you back soon.

Rated 5 out of 5 stars

Most enjoyable break

Most enjoyable break with 7 nights on lake Garda staying in a welcoming family run hotel right on the lake. we followed the walks and sightseeing as suggested by Inntravel-very interesting and enjoyable.
We followed with 2 nights in Verona exploring this lovely city on foot based in a central, helpful hote. A siuperb break.

June 8, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely review.

We're delighted to hear that you enjoyed your time on Lake Garda and in Verona, and that both the walking routes and sightseeing suggestions helped you make the most of the holiday. It's wonderful to know that the welcoming hotel on the lake and your stay in Verona contributed to such a memorable break.

We hope to welcome you on another Inntravel holiday soon.

Rated 5 out of 5 stars

Always great locations

Always great locations, well chosen hotels and everything well organised. If anything goes wrong they are quick to sort it out. They provide walking notes which are great.

June 4, 2026
Unprompted review
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Reply from Inntravel

Thank you for your wonderful feedback.

We're so pleased to know how well organised your holiday was, alongside the brilliant support form our Operations team.

We look forward to welcoming you back on another Inntravel adventure soon!

Rated 5 out of 5 stars

Really good information ahead of the trip

The company gave us options for hotels, allowing us to select a good one within our budget. Directions to and from the airport were faultless and suggested tours of the neighbourhood were welcome.

June 1, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely comments.

We're so pleased to know you had such a great trip!

We would love to welcome you back on another Inntravel adventure in the future.

Rated 5 out of 5 stars

Wonders of Western Sicily. What it says on the tin.

The 'Wonders of Western Sicily.' Inntravel delivered exactly what it said on the tin. The 7 night (plus 2) adventure provided an incredible experience where untamed coastal reserves, medieval hill towns, and remote Mediterranean islands collied, offering a feast for our senses and, need I mention them, some rugged paths!

We were delivered first to the medieval slopes of Erice town that sits exactly 2,464 feet above sea level. The Hotel Elimo was a wonderful place to stay and we had a wonderful warm, and genuine, welcome from Antonio. The rooms are simple and in character with the location. It was here the first walk looped the town's hillside. We were not prepared for what unfolded. Sicilian spring flowers interspersed in the tall grasses. The striking forms of blood-red poppies, the deep blue of borage and creamy-white of the wild snapdragons filled the pathways, whilst in the few wooded glades or by rocky paths little gems popped their heads up.

Day 2 and it was down to Trapani port. A challenging, zig-zagging, steep mountain climb back down to the valley floor, all 2,464 feet of it, before the hydrofoil to the first of the Egadi islands- Favignana where we had the pleasure of staying at the Hotel Egadi. This was an amazing experience; one we would repeat in a heartbeat. Both Daniele (the owner) and the staff were fantastic. Daniele has transformed this hotel into a delightful travellers experience. It is stylish, chic, elegant and tasteful. Yes, it is small and independently operated but has a distinct character, intimate atmosphere and personalised service. The island walk to the quarry gardens was both enjoyable and a surprise. The transformation of the former stone quarry into a haven of botanical beauty was incredible to witness.

For the remaining walk on the Islands we selected the trip over to Levanzo(again by hydrofoil) and hiked around the coast path- all of it; both up and down! The fragrance of wild flowers and herbs filled the air. It was a beautiful day for walking around the island, one that offers a rare escape into an untouched, car free, haven.

Last on the list was Scopello. This tiny, sun-bleached coastal hamlet offers an authentic, slow paced, Sicilian experience. Getting there is interesting too as you climb up a mountain track, some 2,952 (give or take an inch!) before climbing down to the other side to the hotel-but well worth the effort. Here Inntravel's selected 4 star hotel ( Baglio di Scopello) certainly delivered. The staff clean and reset the room daily (unless you ask them not to). It is a hotel where the staff are very attentive to the customer's needs, one managed by trained, helpful and kind people.

The suggested hike here is the Zingaro Nature reserve. It is a coastal hike between Scopello and San Vito Lo Capo. It's a real up and downer. The hike takes you past limestone cliffs, dwarf palms and secluded shingle coves. There are no drinking water stations on the route and good walking trainers or boots are essential.

Inntravel delivered a remarkable experience. One full of Sicilian charm and warmth from its people and which does the Italian nation credit. As a footnote; I don't do GPS but the walking notes were spot on-we never took a wrong turning once. We shall return. Thank you.

May 20, 2026
Unprompted review
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Reply from Inntravel

Thank you for your wonderful and detailed review.

We're delighted to hear that Wonders of Western Sicily lived up to expectations and that you enjoyed the stunning landscapes, memorable walks, and warm hospitality throughout your journey. It's especially rewarding to know the route notes served you so well.

We look forward to welcoming you on another Inntravel adventure in the future.

Rated 5 out of 5 stars

We had a wonderful gentle walking week - Lake Garda

We had a wonderful gentle walking week on Lake Garda - we travelled out by train via Paris and Turin and then stayed at a simply brilliant family run hotel on Lake Garda which made us feel very special. The terrace breakfasts and evening meals there were wonderful and there are some great restaurants within short walking distance. One of the best Inntravel holidays we have been on

May 18, 2026
Unprompted review
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Reply from Inntravel

Thank you for your review !

It is wonderful to learn this has been the best Inntravel holiday you have experienced!

We appreciate your kinds words and look forward to helping you plan your next adventure.

Rated 4 out of 5 stars

We did the walking tour of Alsace

We did the walking tour of Alsace. Great walks and the wine was terrific. Always use two methods of navigation the written notes and the gpx tracks. We found divergence at times but using both and good judgment worked. The food at the first hotel i. Enguisheim was very meat heavy. The inns were charming and well located though customer responsiveness at CourdBalli in Bergheim was lacking. Lastly have a plan for dinner every night well before your trip starts. These are small towns and restaurants are sometimes fully booked or simply closed.

May 26, 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind words.

We're so pleased to hear what a great time you had exploring the Alsace!

We appreciate your feedback regarding the accommodation in Bergheim, this has been taken onboard and shared with the relevant team.

Once again, thank you for travelling with us - we hope to welcome you on another Inntravel holiday soon!

Rated 5 out of 5 stars

Just finished our fourth Walking trip…

Just finished our fourth Walking trip with InnTravel. This time to the beautiful, less developed Italian provences of Umbria, Lazio, and southern Tuscany. As always, the itinerary is well thought out, the transport logistics work as planned, and the hotels are as advertised. Looking forward to a fifth trip!

May 24, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely comments.

It sounds like your time in Italy was brilliant and we're so pleased to hear how much you enjoyed the quieter side of Umbria and Tuscany!

Once again thank you for travelling with us, we look forward to welcoming you back for your fifth Inntravel adventure.

Rated 4 out of 5 stars

A lovely introduction to Madeira!

The accommodation was excellent. A very comfortable hotel with friendly and helpful staff. The setting in the large garden is beautiful and the meals were of high quality and variety.
The walks were well described but we were very disappointed by the poor quality of the maps provided.

May 18, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely comments.

We're truly pleased to know how much you enjoyed your holiday to Madeira - what a wonderful island!

Your comment regarding the quality of maps has been take onboard, we appreciate your honesty.

Thank you again for travelling with us, we hope to welcome you on another Inntravel adventure soon.

Rated 5 out of 5 stars

Pyrenees perfection

Hotel fantastic - breakfast & dinner excellent. Facilities clean and tidy, room comfortable. Staff eager to help. Walking notes and extra information very helpful. Great location for walking at altitude and the local (rack & pinion) train takes the strain out of most of the uphill trudge. Looking forward to returning next year!

May 22, 2026
Unprompted review
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Reply from Inntravel

Thank you for your wonderful feedback.

It sounds like you had a wonderful holiday in the Pyrenees - we are so glad to hear this!

We truly look forward to welcoming you back next year.

Rated 5 out of 5 stars

Walking in Puglia, Southern Italy

Great organisation and everything went according to plan. The accommodation, route plans and local information were excellent. The food was lovely and the picnic lunch provided was ideal with extra water too.

May 20, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely comments.

We're so pleased to know you had a great holiday in Puglia - I am sure the food was a standout!

We hope to welcome you on another Inntravel holiday in the near future.

Rated 5 out of 5 stars

An excellent walking holiday

An excellent walking holiday, well organised, interesting and very pleasant overnight stays. Everybody was very welcoming. We thoroughly enjoyed the walking. We rarely met anybody on the paths until the last day which was a pleasant change from some of the very popular hiking trails we’ve done.

May 17, 2026
Unprompted review
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Reply from Inntravel

Thank you for your wonderful feedback!

We are so pleased to know you had a great holiday.

We truly hope to welcome you on another Inntravel adventure in the future.

Rated 5 out of 5 stars

Great walking holiday

Hiking on our own on routes mapped out by people who obviously like walking and know the locality. Good hotels with good facilities, welcoming staff and excellent cuisine. Itinerary customised to our own preferences. All the info for our walks and accommodation clearly set out and easy to follow on paper and mapping app.

May 18, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback.

We are so pleased to hear how much you loved your recent holiday with us! It's wonderful to know our passion for walking shines through in our route notes.

We appreciate you travelling with us and hope to welcome you on another Inntravel adventure soon!

Rated 2 out of 5 stars

Book the inns directly and skip Inntravel

We loved the inns, but we could easily have found those on our own. What was really surprising was not getting any useful maps to use in the Welsh countryside (which is not a place that has well marked paths).
The older couple who were also traveling with Inntravel at the same time as us got lost and anxious and ended up hitchhiking back to the inn one day.
I found the Inntravel staff to be slow to respond and not especially helpful (for example, when I wanted to change the time for my taxi pick up I was told to just call myself, it would be easier - I would normally do that, but when I've paid as much as I did for their services, I was surprised that they weren't willing to make a simple phone call on my behalf).
We heard from one of the inn owners that other Inntravel clients had very poor experiences due to Inntravel's lack of organization. The worst one was a customer whose taxi never came, so the inn owner had to cancel an appointment and drive the customer to the train station so he didn't miss his flight).
The maps that were provided were truly laughable. Had we been told about some of the apps that exist - and that work really well - I would have felt like Inntravel had been more concerned about our welfare.
Overall, north Wales is STUNNING and the people are friendly, warm, and welcoming. I loved that part of the world and the walking paths were great. So go to Wales, just don't go with Inntravel.

May 18, 2026
Unprompted review
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Reply from Inntravel

Thank you for your feedback. 

We're pleased to hear that you enjoyed the accommodation, the walking and the beautiful scenery in North Wales.

We're sorry that the maps, route guidance and level of support you received did not meet your expectations. We appreciate these honest comments and have shared them with our Product and Customer Service teams for review.

Thank you for taking the time to share your experience. Customer feedback is invaluable in helping us improve our holidays and service.

Rated 1 out of 5 stars

So disappointing

We've used Inntravel for years but won't be using them again. We paid £3,000 for a walking holiday in France and Spain. The highlight according to reviews was a walk round the French coast. However, when we got there we discovered the trail had been closed for three months. We rang the company and they admitted they'd known but hadn't bothered to tell us. They gave us a £300 ex gratia payment and were advised to negotiate a discount on our return. However, customer services flatly refused to give us any more - apart from money off another holiday! In the end I wrote to the Managing Director and have heard nothing back. We're very disappointed that a company that used to pride itself in its customer service should now be so poor. But there are plenty of competitors out there.

April 11, 2026
Unprompted review
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Reply from Inntravel

Thank you for the review and feedback.

We can see that unfortunately 1 of the 6 walks along the coast was closed for safety reasons due to adverse weather conditions. We are very sorry we were unable to notify you of this before you travelled.

We pride ourselves on Customer Service and we know our Sales and Operations Director has attempted to contact you, after your letter was received.

This review has been flagged to him, and he will make contact shortly.

Rated 5 out of 5 stars

Highly recommend!

From the start of planning our cycling holiday in Portugal to the return home, the customer service was excellent.
The itinerary, hotels booked, transfer of luggage and information given for every part of our holiday were all fabulous.
The website was a little ‘clunky’ but the personal service more than made up for that.
I would highly recommend Inntravel and will be booking again.

May 4, 2026
Unprompted review
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Reply from Inntravel

Thank you for your kind words!

We're really pleased to know what a great time you had in Portugal.

Your lovely feedback regarding our Customer Service teams is greatly appreciated.

We look forward to welcoming you on another Inntravel adventure soon!

Rated 5 out of 5 stars

Great company

Great company, friendly, efficient and extremely well organised.
Beautiful hotels, a real variety too.
Sorted out travel when we had to return home earlier. We've booked again!

May 20, 2026
Unprompted review
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Reply from Inntravel

Thank you for your lovely feedback.

We’re so pleased to hear you enjoyed the hotels and found the team friendly, efficient, and well organised throughout your trip. We were also glad we could help with your travel arrangements when plans changed.

It means a lot that you’ve already booked again, and we look forward to welcoming you on your next adventure.

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