INOV8 - Bakewell Reviews 141

TrustScore 5 out of 5

4.8

2 King Street, DE45 1DZ Bakewell, Derbyshire, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Very comfortable and tough. Unfortunately despite supposedly being waterproof my feet got wet walking through wet grass which is very disappointing given the price of the boots and the presence of gor... See more

Company replied

Rated 5 out of 5 stars

The assistants in the store were really helpful and knowledgeable. They went the extra mile to make sure we were happy with our purchase. We only went in for walking boots for my husband - and ended u... See more

Company replied

Rated 5 out of 5 stars

The sales lady in the Bakewell shop was very helpful and knowledgeable. Brought the Roclite™ Mid GTX Mens online at the same discounted price and delivery was very quick. The boots are comfortable... See more

Company replied

Rated 5 out of 5 stars

Outstanding customer service It was my first visit to this shop and I was so impressed with the knowledge and friendliness of the lady who served me. She was just so helpful in assisting me to pur... See more

Company replied


Company details

  1. Shoe Store
  2. Activewear Store
  3. Outdoor Clothing and Equipment Shop
  4. Running Store
  5. Sportswear Store

Written by the company

Forged in the fells of the English Lake District in 2003, INOV8 is an ambitious and innovative sports brand. It thrives to empower the world's physical and mental fitness through more fulfilling sporting experiences. Across its three categories of Run, Walk and Gym, INOV8 is neither over or under engineered, in the belief that nature knows best. Products and innovations are developed to enable ‘the flow’ – a state of mind and feeling sportspeople get when all distractions fall away, leaving nothing but the pure enjoyment of accomplishment. This allows runners, walkers, hikers and gym enthusiasts to go faster, or longer again. Throughout its 20+ years, INOV8 has led the way and been rewarded with many prestigious awards. It continues to proudly call the Lake District its home, testing ground and design centre. Trusted by sportspeople worldwide, a third decade under the leadership of innovative founder Wayne Edy is now in progress. In truth though, INOV8 is just getting started. #AmbitionInMotion


Contact info

  • 2 King Street, DE45 1DZ, Bakewell, Derbyshire, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

141 reviews

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Rated 5 out of 5 stars

Very friendly and helpful members of…

Very friendly and helpful members of staff. Had a lovely chat. Didn’t have my husbands size of vest but again very helpful at getting one ordered straight away. Great experience

May 1, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Lucy ,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team

Rated 5 out of 5 stars

Thanks you the Bakewell store team for…

Thanks you the Bakewell store team for their helpful advice on my recently purchased TrailFly 2s.

March 21, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Tim,
Thank you so much for taking your time to leave this review. We really appreciate it :)
All the best,
the INOV8 team

Rated 5 out of 5 stars

The assistant who looked after us was…

The assistant who looked after us was so helpful with advice about the products and general information on what we would need for our first walking holiday.
We came away feeling more confident about the items we would need to purchase and how to use them. will definitely be visiting again.

April 30, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Best wishes,
The INOV8 Team

Rated 5 out of 5 stars

Extremely friendly and helpful staff

Extremely friendly and helpful staff, will definitely be back there soon

April 25, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Thank you so much for the great review Richard!
Best wishes,
the INOV8 team

Rated 5 out of 5 stars

Very friendly team

I’m a long time inov8 customer and the Bakewell store always has great customer service - I always enjoy popping in.

April 25, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Kamal,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience at our Bakewell store.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team

Rated 5 out of 5 stars

Impressive

A delightful, friendly but highly observant assistant - Victoria - measured my feet meticulously then talked me through the range of innov8s relevant to my chosen activity and foot shape. The result was I bought a pair of fell running shoes half a size bigger than I would have ordered which fit my quite complicated foot shape like a glove.

Very impressed with this level of service.

April 20, 2026
Unprompted review
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Rosie ,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience, we will be sure to pass your lovely feedback to Victoria :)
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team

Rated 5 out of 5 stars

Had an amazing experience in your…

Had an amazing experience in your Bakewell shop today, the lady that served me is an absolute asset to you.

April 20, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Lesley,
Thank you so much for leaving this great review! We hope you will continue to enjoy your INOV8 kit.
With thanks,
the INOV8 team

Rated 4 out of 5 stars

Great to have an INOV8 shop in Bakewell.

Bakewell is a very nice retail unit and it was a very easy experience. I knew what I wanted before visiting the shop but I wasn't sure of the sizing. This is why high street retail is better than online - for relatively expensive purchases that need to fit well to the person.

April 1, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hello.
Thank you for taking the time to write a review.
We're pleased to hear you were happy with the service in our Bakewell store.
Best wishes.
The INOV8 team

Rated 5 out of 5 stars

INNOV8 Bakewell

INNOV8 Bakewell
A great experience made even more pleasurable by Chris who was knowledgeable, welcoming, and very personable. A full range of stock and sizes offered, time spent discussing the different products and their merits. A thorough knowledge of running from a fellow runner. Highly recommended.

April 12, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Julie.
Thank you for taking the time to write a review.
Its great to hear you were happy with the service in the Bakewell store. We will be sure to pass your feedback onto Chris and the stores team.
We hope you enjoy your INOV8 kit.
Best wisahes.
The INOV8 team

Rated 5 out of 5 stars

Great staff

The staff member was very friendly and knowledgeable, very chatty and was clearly enthusiastic about her job!

10/10 would recommend!!

April 13, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Kyle,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team

Rated 5 out of 5 stars

Friendly staff in the store

Friendly staff in the store were on hand to give their personal opinions on the jacket I was looking at which helped guide my purchase.

April 12, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Karl,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team

Rated 5 out of 5 stars

Great advice and personalised help.

Great advice and personalised help.
Excellent

April 10, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Kate.
Thank you for taking the time to write a review.
Its great to know you had a good experience in store.
Best wishes.
The INOV8 team.

Rated 5 out of 5 stars

Excellent

Excellent, attentive service.

April 10, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hello.
Thank you for taking the time to write a review.
Its good to know you were pleased with the service in our Bakewell store.
Best wishes.
The INOV8 team

Rated 5 out of 5 stars

Lovely service

Lovely service and very helpful.

April 4, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Mike ,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team

Rated 5 out of 5 stars

Store assistants were really helpful…

Store assistants were really helpful and efficient.
Great to be able to purchase coffee in the store too.

April 3, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Fiona,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team

Rated 5 out of 5 stars

Great trail running jacket

The rain jacket I bought for trail running is perfect. Lightweight, waterproof and packs down small. Great bit of kit

March 31, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi James ,
Thank you so much for leaving this great review! We hope you will continue to enjoy your INOV8 kit.
With thanks,
the INOV8 team

Rated 5 out of 5 stars

Great staff

Great staff, answered all my queries and persevered with me trying on different sizes and then retrying on all the sizes. Will be back for future requirements

March 29, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Dean, Thank you so much for taking your time to leave this review. We really appreciate it :) All the best, the INOV8 team

Rated 5 out of 5 stars

Amazing staff

Amazing staff, rocky the dog loved it too

March 28, 2026
INOV8 - Bakewell logo

Reply from INOV8 - Bakewell

Hi Patrick ,
Thank you for taking your time to leave us some feedback. It is great to hear you and Rocky are happy with your shopping experience!
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team

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