Very comfortable and tough. Unfortunately despite supposedly being waterproof my feet got wet walking through wet grass which is very disappointing given the price of the boots and the presence of gor... See more
Company replied
Location
Switch location2 King Street, DE45 1DZ Bakewell, Derbyshire, GB
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The assistants in the store were really helpful and knowledgeable. They went the extra mile to make sure we were happy with our purchase. We only went in for walking boots for my husband - and ended u... See more
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The sales lady in the Bakewell shop was very helpful and knowledgeable. Brought the Roclite™ Mid GTX Mens online at the same discounted price and delivery was very quick. The boots are comfortable... See more
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Outstanding customer service It was my first visit to this shop and I was so impressed with the knowledge and friendliness of the lady who served me. She was just so helpful in assisting me to pur... See more
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Company details
Written by the company
Forged in the fells of the English Lake District in 2003, INOV8 is an ambitious and innovative sports brand. It thrives to empower the world's physical and mental fitness through more fulfilling sporting experiences. Across its three categories of Run, Walk and Gym, INOV8 is neither over or under engineered, in the belief that nature knows best. Products and innovations are developed to enable ‘the flow’ – a state of mind and feeling sportspeople get when all distractions fall away, leaving nothing but the pure enjoyment of accomplishment. This allows runners, walkers, hikers and gym enthusiasts to go faster, or longer again. Throughout its 20+ years, INOV8 has led the way and been rewarded with many prestigious awards. It continues to proudly call the Lake District its home, testing ground and design centre. Trusted by sportspeople worldwide, a third decade under the leadership of innovative founder Wayne Edy is now in progress. In truth though, INOV8 is just getting started. #AmbitionInMotion
Contact info
2 King Street, DE45 1DZ, Bakewell, Derbyshire, United Kingdom
4.8
Excellent
141 reviews
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Great customer service
February 20, 2026
Reply from INOV8 - Bakewell
Hi David, Thank you so much for taking your time to leave this review. We really appreciate it :) All the best, the INOV8 team
Really helpful and friendly staff
February 16, 2026
Reply from INOV8 - Bakewell
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Best wishes,
The INOV8 Team
Knowledgeable and friendly staff
The assistant was extremely helpful and very knowledgeable, advising me concerning training shoes. I had been unable to find trainers that were comfortable and her advice and suggestions found me the perfect fit. She had lots of patience!
February 13, 2026
Reply from INOV8 - Bakewell
Hi Linda ,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team
Very helpful and knowledgeable staff
I went into the Bakewell store, not sure what I was looking for in a new trail shoe. I am a walker rather than a runner and walk in shoes rather than boots for reasons of comfort. I didn't want a waterproof shoe, so both of these reasons now rule out my preferred Roclite. So I needed to try something on and in the various fit options. The two ladies working on the day were run off their feet. It was busy, but I never felt rushed. Their help was great; shoes were brought and taken away with no rush or stress on anyone's part, until I settled on my choice, a pair of Trailtalon Speed in a wide fit, which I wouldn't have arrived at online.
I can't thank the staff in Bakewell for their time and help.
Thank you.
January 24, 2026
Reply from INOV8 - Bakewell
Thank you so much for leaving this great review. It is lovely to hear that you had a great experience with us and we hope you will continue to enjoy your INOV8 kit :)
With thanks,
The INOV8 Team
Great help and assistance as always
February 11, 2026
Reply from INOV8 - Bakewell
Thank you so much for the great review :)
Best wishes,
The INOV8 team
Simply fantastic service and…
Simply fantastic service and knowledgeable assistance with selecting new trail shoes that fit just right.
February 7, 2026
Reply from INOV8 - Bakewell
Hi Mark ,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team
Amazing team thank you so much
February 7, 2026
Reply from INOV8 - Bakewell
Hi Steve ,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience at our Bakewell store.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team
Easy and successful shopping experience
Great staff, very helpful, no sales pressure. And a wonderfully simple but complete product range
February 7, 2026
Reply from INOV8 - Bakewell
Hi Huw ,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience at our Bakewell Store.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team
Reply from INOV8 - Bakewell
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience.
Best wishes,
The INOV8 Team
Reply from INOV8 - Bakewell
Hi Dawn,
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience in our Bakewell Store.
Please don't hesitate to get in touch with our Consumer Care team via the website if you have any questions at all.
Best wishes,
the INOV8 team
Massive disappointment
I brought the new Zero drop shoe expecting the same experience as I have had with the 270 Trailflys. I was told these were the successors and just as good. After running only 94km in these shoes, I can no longer use them. They are like new, yet cause me the most pain I have ever had in a running shoe. Why do companies mess with an already winning combination? These unfortunately are now retired, I can even wear them to the gym. What a waste of £100+ Do not buy expecting them to be anything like their predecessors. So sad! Looks like I will have to move away from innov8.
December 29, 2025
Reply from INOV8 - Bakewell
Hi Alexandra.
Thank yu for taking the time to write a review.
We're sorry to hear the new TrailFly Zero isn't working for you. We do have some fantastic feedback for the product so its disappointing to know you've not had the same experience.
We do appreciate all customer feedback as it can only help us improve in the future, we will be sure to pass your thoughts onto the product design team.
Once again we do apologise for disappointment caused.
Best wishes
Very knowledgeable about products…
Very knowledgeable about products without being pushy.
January 26, 2026
Reply from INOV8 - Bakewell
Hi Alison,
Thank you so much for taking your time to leave this review. We really appreciate it :)
All the best,
the INOV8 team
Staff were brilliant at Bakewell store
Staff were brilliant at Bakewell store. Good useful knowledge about the boots. Very helpful and friendly, ordered the stock from another to arrive in two days as we were moving on. Very happy with the service.
January 7, 2026
Reply from INOV8 - Bakewell
Thank you for taking your time to leave us some feedback. It is great to hear you are happy with your shopping experience :)
Best wishes,
The INOV8 Team
Just wandered in to the shop in…
Just wandered in to the shop in Bakewell to browse.
The trainers / shoes looked fabulous, nicely arranged & waiting to be tried on.
A lovely assistant just asked if i needed any advice or help. She wasn't pushy, just really nice.
I told her about my knee issue, she asked a few questions and she suggested trying the Roadfly max at a size larger than i usually take & why.
The trainers were brought out and i was able to try them & walk around at my leisure.
They felt so great & i didn't want to take them off - so i bought them.
Very helpful staff, lovely trainer.
January 24, 2026
Reply from INOV8 - Bakewell
Hi Paula, Thank you so much for leaving this great review! We hope you will continue to enjoy your INOV8 kit. With thanks, the INOV8 team
Great store
Fantastic service, staff really helpful and knowledgeable. Nothing too much trouble and ensured I walked out the store 100% happy.
Listened to what my needs were and fulfilled them with a great pair of boots.
January 24, 2026
Reply from INOV8 - Bakewell
Hi Gail, Thank you so much for taking your time to leave this review. We really appreciate it :) All the best, the INOV8 team
Very helpful and friendly staff
January 8, 2026
Reply from INOV8 - Bakewell
Hello , Thank you so much for taking your time to leave this review. We really appreciate it :) All the best, the INOV8 team
Fantastic customer service as always…
Fantastic customer service as always have made several purchases and would buy again
January 15, 2026
Reply from INOV8 - Bakewell
Hi Lee, Thank you so much for taking your time to leave this review. We really appreciate it :) All the best, the INOV8 team
3 out of 10 for cushion sole and comfort …
This INOV8 top of the range boot is not as comfortable as any of my last Inov8 hiking boots
January 23, 2026
Reply from INOV8 - Bakewell
Thank you for taking the time to leave us some feedback, but we are sorry to hear the boots are not to your liking. We do have some fantastic feedback for the product so its disappointing to know you have not had the same experience.
We can see the customer service team has been in touch with you already, but if you do have any questions, please reach back out to them as they are there to help.
All the best,
The INOV8 team
My order has been taken into process…
My order has been taken into process very quickly
January 22, 2026
Reply from INOV8 - Bakewell
Hi Marie-Héléne, Thank you so much for taking your time to leave this review. We really appreciate it :) All the best, the INOV8 team
Reply from INOV8 - Bakewell
Hi Tim, Thank you so much for taking your time to leave this review. We really appreciate it :) All the best, the INOV8 team
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