Inspirations Paint - Tuggeranong Reviews 

103
TrustScore 5 out of 5

4.8

310 Anketell Street, 2900 Greenway, Australian Capital Territory, AU


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See what reviewers are saying

Rated 5 out of 5 stars

We've recently replaced our windows and needed to match existing colours for architraves and skirting boards. Staff member was fabulous, matched products to our needs and provided lots of helpful hi... See more

Rated 5 out of 5 stars

I am new to chalk painting and I know that quality materials make quality work. I heard from a friend about inspirations paint. When I went in, it was immediate attention and service, the staff member... See more

Rated 5 out of 5 stars

I was looking for a colour match to wallpaper and they matched it perfectly. I had tried other stores and after 4 attempts, they still were unable to get close enough. The team at Inspirations wer... See more

Rated 5 out of 5 stars

The guys at Inspiration Paint Tuggeranong are very helpful. I have often purchased paint and wood varnish from them over the years and they never fail to provide good service and sound advice. They kn... See more


Company details

  1. Home Improvement Store
  2. Building Materials Store
  3. Paint Store

Written by the company

2hr Click & Collect from 130 paint stores nationwide. Expert paint and colour advice. Dulux Approved Specialists. Free paint tinting and colour matching.


Contact info

  • 310 Anketell Street, 2900, Greenway, Australian Capital Territory, Australia

  • (02) 6293 2292

4.8

Excellent

TrustScore 5 out of 5

103 reviews

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4.8

All reviews

(103)

200 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent service

I have had the privilege of shopping with Inspiration Paints for many years, where the guys have provided both friendly and professional advice with prompt service. During lockdown the guys have continued to provide this service and have made purchasing online easy.

September 28, 2021
Rated 4 out of 5 stars

Thanks so much

Thanks so much, you were all very helpful and we have actually finished our painting project because of it. Can't thank you enough.

September 26, 2021
Rated 2 out of 5 stars

Ordered click and collect

Ordered click and collect. Website showed the paint I wanted was in stock so I ordered it and nominated pick up time that was part of the ordering process. When picking up I was told it wasnt in stock and they would have to order it. Apparently they send an email when order is ready. If this is the case they should remove the pick up nomination time and ad message that an email will be sent when order is ready. They did subsitute to another type of paint to get me out of a pickle.

September 25, 2021
Inspirations Paint - Tuggeranong logo

Reply from Inspirations Paint - Tuggeranong

Hi Brian, apologies for the poor experience you had whilst shopping with us. We have systems in place to avoid this happening but it seems we let you down on this occasion. We very much appreciate you giving us this feedback as it helps us to improve in the future. Thanks for shopping with us.

Regards
Joel (Inspirations Paint)

Rated 1 out of 5 stars

Very disappointing

Very disappointed in the process with Inspiration Paint today. Firstly, the process was not ‘click and collect’. Nothing was ready upon arrival. When customers arrive, they show their order and the staff member goes inside to start collecting the order. This isn’t ‘click and collect’ at all. Because of this, I waited out the front of the store for over 30 minutes. There was always at least four people waiting at any one time. I didn’t expect to have to wait in a small crowd during lockdown. Further, the actual order could not be completed. I was told upon arrival that two of the things we’d ordered were not available and in fact, one product isn’t stocked at all. Why was this not obvious on the website? I was told it needed to be ordered in, but we placed the order almost a week ago. I hope it was ordered already. I then had to buy a replacement roller set because the one we’d ordered wasn’t available and I had to pay for it even though I’d already paid for the order prior. So now Inspiration Paint owe us a refund, which I didn’t realise at the time. Not a good experience, I would implore the store to have orders ready to go in the morning before opening.

September 24, 2021
Inspirations Paint - Tuggeranong logo

Reply from Inspirations Paint - Tuggeranong

Hi James, apologies for the negative experience you had shopping with us. We have procedures in place to prevent this from happening but on this occasion we let you down by not following these procedures. Your feedback was critical to us fixing this and online transactions are now working as intended. We appreciate your feedback and thank you for shopping with us.

Joel
Inspirations Paint

Rated 5 out of 5 stars

Great service

Great service. Didn't have to wait long for my click and collect as I set a specific time on ordering.

September 23, 2021
Rated 4 out of 5 stars

Paint order

Ordered online paid went to click and collect they were out of stock a little annoying but they ordered product and was in 3 days later service was great.

September 19, 2021

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