I have an Instant Pot and part of the display screen failed. The company sent me instructions for a factory reset which did not work, so they very kindly and with no fuss sent me a new Instant Pot. Th... See more
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Written by the company
From the simplicity of Instant Pot, to the innovation of our Vortex air fryer range, our products make life at home easier.
Contact info
United Kingdom
- uksupport@instantpot.com
- instantpot.co.uk
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Replied to 100% of negative reviews
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It's not that good
It's not that good
My friend have a same make put she buy from John Lewis really good
I look in John Lewis but out of stock
So I buy from here
It's not good 😐

Reply from Instant Pot UK
Excellent product and service
My 3rd purchase from here, I have the original instant pot, a dual zone air fryer and most recently purchased the oven style air fryer with rotisserie.
Delivery was fast and problem free and I’m loving the latest addition to my kitchen. Really easy to use and gives great results. I’m an older person and not very tech savvy and just cooking for 2 people so I rarely ever use my main oven now as these products do everything I need.
Since purchasing I’ve received a few emails with instructions and ideas for how to make the most of my product which is useful.
A trusted brand with great products, reasonably priced and quick delivery to my door, I have no hesitation in recommending.
Easy order. Fast delivery
Finding and ordering what I wanted was easy and delivery was fast.
Amazing
Amazing, convenient, easy to clean and so versatile! Love it! 🥰
Obsessed with this product!
I am absolutely obsessed with my air fryer! It is so much quicker and more effective than the oven. I have tried so many new recipes. I love the dual drawer option and all of the different settings - the roast setting makes the best roast potatoes!
It turned out to be defective and their…
It turned out to be defective and their customer service was a nightmare. Not sure why they couldn't just replace it, but they refused. Very disappointed.

Reply from Instant Pot UK
Must have kitchen gadget
I recently got the instant vortex plus versazone air fryer as I was looking for a more versatile machine compared to my previous air fryer
The Vortex Plus is a cracking gadget and on sale at a great price right now.
I've so far used the bake and air fryer options and have to say, in terms of ease of use, this one is right up there
Simple instructions show you how to use it in dual basket mode or one large section for cooking an all in one meal as I did
It alerts you as to when the pre-heatng is done & gives advice on when to turn/check the food
All in all, another excellent machine and definitely one I would recommend
Amazing Instapot
It simply is amazing. It delivers on what it promise to do. The best one for me is the Yoghurt maker which gives me amazing yoghurt every single time I make it.
Very versatile and easy to use
Fryer arrived very quickly after ordering, so excellent customer service.
Item received exactly as advertised, very easy to use, very versatile with the removable middle section turning it into a perfect oven for larger items and portions. A bonus is that it doesn’t take up that much work top space either. Extremely happy with my purchase.
Great company to deal with
Recently bought the VortexPlus VersaZone 8.5L air fryer which I really love, amazed at how many things you can do with it. Big thanks to Kris in customer service so efficient, nothing is too much trouble and the speed at which they respond is first class, don't hesitate to buy from this company!
More detailed commentary required
Not an entirely pleasant experience as other online retailers - no order progression and delivery data scant

Reply from Instant Pot UK
Good customer service
New owner of an instant pot and purchased an additional stainless steel insert. Good price and very fast delivery, hence very happy.
Excellent product, quick delivery
Seamless and quick delivery of a great product. Not heard of instant brands before so I was a little dubious but took a chance and received the parcel within a few days.
Instant pot 7 in 1 multi cooker
When I first got the 7 in 1 instant pot, my first thought was oh my how am I going to get my head around this! Tbh it was actually really easy to follow the instructions to use and you can scan the code and download some fantastic recipes. I've used every function apart from the yoghurt making one which I just need to get around too it, and I'm very happy with
everything about it. Sure has made life easier, pretty much at the push of a few buttons and your meal cooks. I even cooked my Christmas ham using the pressure cooker function, which was ever so soft and tender. The slow cooker is great for when you are at work and want to come home to a warm dinner. Easy to clean too, the inner pot goes into the dishwasher. I'd highly recommend this instant pot 7 in 1 multi cooker, oh and its a great size for family meals.
Great Product - Customer Service is an Embarrassment
Well , the product itself is fantastic. Shame about the company though, I wonder if the US arm of the business knows what happens in the UK? I might just contact them. Anyhow, needed a spare for my Instant Pot Duo, it is a round piece of plastic , which is a heat pad that you put the Air Fryer lid onto when it cools down. Mine broke and I wanted to purchase a spare. Apparently they don't sell this as a spare and I have to buy an entire new unit. Really??
1. Not ECO friendly is it, just wasteful.
2. You expect me to pay £179 albeit minus 15% discount offered - Is this a joke?
What a p-take.
Instant Pot - IMPROVE your customer SERVICE, as one day when you don't have customers left because they can get BETTER service from other suppliers, you will look back and think, if only we weren't such fools!
18 /01 /25
In response to your replay
So, does this mean they will be able to supply the part I need?

Reply from Instant Pot UK
InstantPot XL mealprep game changer
I’ve been using the Instant Pot almost every day, and it has completely transformed my cooking routine. It’s a true game changer! From perfectly cooked grains and beans, soups and even yogurt, everything turns out great with minimal effort. The convenience of having multiple cooking functions in one appliance saves both time and space in my kitchen. I especially appreciate how easy it is to clean, which makes meal prep even more enjoyable. Whether you’re a busy professional or just someone who loves to cook, the Instant Pot is a must-have.
This product is amazing
This product is amazing, so versatile and can make so many different dishes in it! So quick to cook and warm up. Highly recommend
My Vortex air Fryer had a crack in the…
My Vortex air Fryer had a crack in the glass but was out of warranty. Nevertheless I contacted Instant Pot who responded immediately and after viewing a photo sent me a replacement at no cost. This arrived the following day!
As far as I am concerned the level of Customer service is as good as, if not better, than I have received from other companies. Thank you and well done to Kris and Jason who are a credit to the company
instant Pot Uk multi cooker and I’m…
Got instant Pot Uk multi cooker and I’m absolutely happy with it !!! As professional Chef can say that it’s so useful product to Chefs and simply home cooks ! Multi cooker saving so much or your time plus equipment used for cooking . Absolutely happy , recommend and looking forward to purchase more products from Instant pot !!!!
JevTheChef !
One of the best products by far
One of the best products by far. While getting our kitchen done, Instant pot was our kitchen for 3 months. one pot meals to steaming, to cooking a curry, it did it all. Easy to use and clean made my life so much easier. I highly recommend there products especially if you are going to University or moving into a new place or generally its a great gadget to have with all the easy to use functions.
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