Instant Pot UK Reviews 304

TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, reviewers had a great experience with this company. Many customers are highly satisfied with the products, finding them to be great, reliable, and efficient, often replacing other kitchen appliances. The customer service is frequently praised for its promptness and helpfulness, with many people receiving quick and efficient responses to their queries. Reviewers often highlight the company's willingness to send replacements for faulty items, even outside of warranty, showcasing excellent support. However, some people were dissatisfied with the customer service, reporting issues with being ignored, slow replies, or difficulty in contacting the company, particularly due to the lack of a phone contact. A few other people also felt that some products had quality issues, such as display failures, lights stopping working, or a persistent chemical smell, and some experienced problems with packaging and delivery.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality and... See more

Quality

Users describe ambiguous interactions with product quality, with many reviewers praising the products as... See more

Customer service

Consumers find customer service to be ambiguous, with many reviewers expressing significant dissatisfaction.... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting positive experiences, such as... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have an Instant Pot and part of the display screen failed. The company sent me instructions for a factory reset which did not work, so they very kindly and with no fuss sent me a new Instant Pot. Th... See more

Rated 5 out of 5 stars

I ordered a dual-basket air-fryer with windows so I can see what I'm cooking. Sadly after the first run, one of the lights stopped turning on. I reported it, thinking I would get a replacement bulb an... See more

Rated 5 out of 5 stars

I bought an Instant Air Fryer almost 2 years ago and loved it. A couple of weeks ago the light on one of the ovens stopped working. I contacted customer services to see if it was possible to buy a r... See more

Rated 5 out of 5 stars

I can't praise customer services at Instant Pot enough. Contacted them by email with a relatively small issue and within a couple of hours I was told I was being sent a whole new replacement air frye... See more


Company details

  1. Electrical Appliance Wholesaler

Written by the company

From the simplicity of Instant Pot, to the innovation of our Vortex air fryer range, our products make life at home easier.


Contact info

3.9

Great

TrustScore 4 out of 5

304 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 2 out of 5 stars

It's not that good

It's not that good
My friend have a same make put she buy from John Lewis really good
I look in John Lewis but out of stock
So I buy from here
It's not good 😐

January 26, 2025
Instant Pot UK logo

Reply from Instant Pot UK

Hello Noreen,

Thank you for taking the time to leave your review and we are sorry to hear the Instant Pot you ordered from us has not met your expectations.

We can confirm the products we sell in John Lewis are the same as the products we sell on our site.

If you are experiencing difficulties, our Customer Experience team are on hand to ensure you get the most out of your product.

Please email uksupport@instantpot.com and we will be happy to support you.

Best wishes,
The Instant Pot Team

Rated 5 out of 5 stars

Excellent product and service

My 3rd purchase from here, I have the original instant pot, a dual zone air fryer and most recently purchased the oven style air fryer with rotisserie.

Delivery was fast and problem free and I’m loving the latest addition to my kitchen. Really easy to use and gives great results. I’m an older person and not very tech savvy and just cooking for 2 people so I rarely ever use my main oven now as these products do everything I need.

Since purchasing I’ve received a few emails with instructions and ideas for how to make the most of my product which is useful.

A trusted brand with great products, reasonably priced and quick delivery to my door, I have no hesitation in recommending.

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Obsessed with this product!

I am absolutely obsessed with my air fryer! It is so much quicker and more effective than the oven. I have tried so many new recipes. I love the dual drawer option and all of the different settings - the roast setting makes the best roast potatoes!

January 28, 2025
Unprompted review
Rated 1 out of 5 stars

It turned out to be defective and their…

It turned out to be defective and their customer service was a nightmare. Not sure why they couldn't just replace it, but they refused. Very disappointed.

January 20, 2025
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hi Percy,
Thank you for taking the time to leave us a review. We're sorry to hear you've been experiencing issues with your product. As we have been unable to find a record of your contact within our system, please reach out to uksupport@instantpot.com so that we can look into this further for you and try to find a suitable resolution for you.
Best wishes,
The Instant Pot Team

Rated 5 out of 5 stars

Must have kitchen gadget

I recently got the instant vortex plus versazone air fryer as I was looking for a more versatile machine compared to my previous air fryer

The Vortex Plus is a cracking gadget and on sale at a great price right now.

I've so far used the bake and air fryer options and have to say, in terms of ease of use, this one is right up there

Simple instructions show you how to use it in dual basket mode or one large section for cooking an all in one meal as I did

It alerts you as to when the pre-heatng is done & gives advice on when to turn/check the food

All in all, another excellent machine and definitely one I would recommend

January 23, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Instapot

It simply is amazing. It delivers on what it promise to do. The best one for me is the Yoghurt maker which gives me amazing yoghurt every single time I make it.

January 16, 2025
Rated 5 out of 5 stars

Very versatile and easy to use

Fryer arrived very quickly after ordering, so excellent customer service.
Item received exactly as advertised, very easy to use, very versatile with the removable middle section turning it into a perfect oven for larger items and portions. A bonus is that it doesn’t take up that much work top space either. Extremely happy with my purchase.

January 15, 2025
Rated 5 out of 5 stars

Great company to deal with

Recently bought the VortexPlus VersaZone 8.5L air fryer which I really love, amazed at how many things you can do with it. Big thanks to Kris in customer service so efficient, nothing is too much trouble and the speed at which they respond is first class, don't hesitate to buy from this company!

January 22, 2025
Unprompted review
Rated 4 out of 5 stars

More detailed commentary required

Not an entirely pleasant experience as other online retailers - no order progression and delivery data scant

December 30, 2024
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hello Lynne,

Thank you for taking the time to leave a review. We appreciate all feedback.

We are sorry to hear you did not receive this important information about your order.

We will raise this with our website and warehouse teams as you should have received a dispatch confirmation as well as messages from our couriers confirming a delivery day and time window.

Best wishes,
The Instant Pot Team

Rated 5 out of 5 stars

Instant pot 7 in 1 multi cooker

When I first got the 7 in 1 instant pot, my first thought was oh my how am I going to get my head around this! Tbh it was actually really easy to follow the instructions to use and you can scan the code and download some fantastic recipes. I've used every function apart from the yoghurt making one which I just need to get around too it, and I'm very happy with
everything about it. Sure has made life easier, pretty much at the push of a few buttons and your meal cooks. I even cooked my Christmas ham using the pressure cooker function, which was ever so soft and tender. The slow cooker is great for when you are at work and want to come home to a warm dinner. Easy to clean too, the inner pot goes into the dishwasher. I'd highly recommend this instant pot 7 in 1 multi cooker, oh and its a great size for family meals.

December 27, 2024
Unprompted review
Rated 1 out of 5 stars

Great Product - Customer Service is an Embarrassment

Well , the product itself is fantastic. Shame about the company though, I wonder if the US arm of the business knows what happens in the UK? I might just contact them. Anyhow, needed a spare for my Instant Pot Duo, it is a round piece of plastic , which is a heat pad that you put the Air Fryer lid onto when it cools down. Mine broke and I wanted to purchase a spare. Apparently they don't sell this as a spare and I have to buy an entire new unit. Really??

1. Not ECO friendly is it, just wasteful.
2. You expect me to pay £179 albeit minus 15% discount offered - Is this a joke?

What a p-take.
Instant Pot - IMPROVE your customer SERVICE, as one day when you don't have customers left because they can get BETTER service from other suppliers, you will look back and think, if only we weren't such fools!

18 /01 /25
In response to your replay
So, does this mean they will be able to supply the part I need?

January 15, 2025
Unprompted review
Instant Pot UK logo

Reply from Instant Pot UK

Hello Mr. T,

Thank you for taking the time to leave your review.

We are sorry to read that you were unable to purchase the protective heat pad that accompanied your Duo Crisp as an accessory.

All feedback is very important to us and we understand the need to offer replacement parts when accidents happen.

We have provided the details of your case to our product team to ensure we offer the best service we can for current & future products.

If we can provide any further help, please do not hesitate to reach out to us.

Best wishes,
The Instant Pot Team

Rated 5 out of 5 stars

InstantPot XL mealprep game changer

I’ve been using the Instant Pot almost every day, and it has completely transformed my cooking routine. It’s a true game changer! From perfectly cooked grains and beans, soups and even yogurt, everything turns out great with minimal effort. The convenience of having multiple cooking functions in one appliance saves both time and space in my kitchen. I especially appreciate how easy it is to clean, which makes meal prep even more enjoyable. Whether you’re a busy professional or just someone who loves to cook, the Instant Pot is a must-have.

January 14, 2025
Unprompted review
Rated 5 out of 5 stars

My Vortex air Fryer had a crack in the…

My Vortex air Fryer had a crack in the glass but was out of warranty. Nevertheless I contacted Instant Pot who responded immediately and after viewing a photo sent me a replacement at no cost. This arrived the following day!
As far as I am concerned the level of Customer service is as good as, if not better, than I have received from other companies. Thank you and well done to Kris and Jason who are a credit to the company

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

instant Pot Uk multi cooker and I’m…

Got instant Pot Uk multi cooker and I’m absolutely happy with it !!! As professional Chef can say that it’s so useful product to Chefs and simply home cooks ! Multi cooker saving so much or your time plus equipment used for cooking . Absolutely happy , recommend and looking forward to purchase more products from Instant pot !!!!

JevTheChef !

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best products by far

One of the best products by far. While getting our kitchen done, Instant pot was our kitchen for 3 months. one pot meals to steaming, to cooking a curry, it did it all. Easy to use and clean made my life so much easier. I highly recommend there products especially if you are going to University or moving into a new place or generally its a great gadget to have with all the easy to use functions.

January 14, 2025
Unprompted review

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