Was seamless but receiving the funds before swap took a bit long, at some point I felt like I sent to the wrong address, I had to confirm multiple times
Company replied
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See what reviewers are saying
Customer service was quite good. Sometimes I had to message twice but I'm sure there could be lots of complains if one of their liquidity partners goes down which isn't necessarily their fault- just k... See more
Company replied
Have used InstaSwap via SwapZone a good number of times, with no issues at all. Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted supp... See more
Company replied
Summary of transaction as displayed on their site: Transaction Id: # TTSUXGH6 Your Transaction has been Completed! You Gave : 0.1 ETH You Will Get : 0.884 AAVE I only received 0.744 AAV... See more
Company replied
Company details
- Currency Exchange Service
- Alternative Financial Service
- Cryptocurrency Service
- Non-Bank Financial Service
- Software Company
Written by the company
InstaSwap is an instant crypto exchange built on decentralized infrastructure. Swap, trade spot, and trade perpetuals across 17 blockchains!
Contact info
You should know
4.8
Excellent
399 reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good services is given by instaswap.
September 3, 2020
Unprompted review
Reply from InstaSwap
Hey Santosh!
Thank you for the great review! It is always good to see the impact of our service! We hope to see you around soon enough!
Kind Regards
Sofia
This is a dream service
This is a dream service. They email you clear information providing perfect accountability. The system works cleanly. The only thing I would request is QR codes for the deposit addresses. And they were there for me when the normal exchanges were taking forever to verify me.
September 2, 2020
Unprompted review
Reply from InstaSwap
Hello, Terrence!
Thank you for sharing your experience with us! We are constantly growing through our interaction with our community. As for the QR codes part, we already do provide QR code with each deposit address. For any issues that you might be facing please contact us at support@instaswap.io.
Kind Regards
Sofia
Honest
Instaswap is Honest, fast and secure. I used other companies like Cryptowolf and never got my coins. Instaswap is the best so now I don’t have to worry about using anyone else for fast crypto exchange. Instaswap is the best.
August 27, 2020
Unprompted review
Reply from InstaSwap
Hello, Tank!
We feel sorry for your experiences so far. InstaSwap is here to fill the gap of your everyday swaps. Our team hopes to see you around soon! Thanks for sharing your experience with us!
Kind Regards
Sofia
Converted very small amount of BTC to a…
Converted very small amount of BTC to a small cap multiple times. Worked well.
August 24, 2020
Unprompted review
Reply from InstaSwap
Hello, Ron L!
It is always a pleasure for us to deliver! We hope to see you around soon!
Kind Regards
Sofia
This is a great payment service
This is a great payment service, I'm rating 4/5 stars because it takes to long to process orders, this need to be improved, thanks!
August 12, 2020
Unprompted review
Reply from InstaSwap
Greetings Yehanny!
Thank you for the kind words! We are constantly working on improving our service but rapidness is not always on our hands since blockchain confirmations may take more than usual on several occasions. Although we are pretty sure you are going to love the future updates.
Thank you for your trust!
Kind Regards
Sofia
During my last two purchases
During my last two purchases, the whole process took almost two hours!
That's too long!
August 10, 2020
Unprompted review
Reply from InstaSwap
Greetings, dear Alo Belgium!
We are sorry to let you down this time! We hope to make up for this on your future transactions!
Thanks for putting trust into our service as our team is constantly working on improving the rapidness of our service.
Thank you for the kind review!
Kind Regards
Sofia
Very useful service
Very useful service. It was accomplished very well, except for it took a long time for processing. I would have liked I had a better tutorial for being the first time.
August 10, 2020
Unprompted review
Reply from InstaSwap
Greetings, dear Fabian!
Our team is constantly working on improving the rapidness of the execution of our service. Although we need always to bear in time blockchain confirmations and high demand of our service!
Thank you for the kind review!
Kind Regards
Sofia
Flawless Transaction
I was looking for a site that would easily allow me to swap some altcoin's for BTC. Instaswap was the perfect choice.
August 6, 2020
Unprompted review
Reply from InstaSwap
Greetings, dear Dig Deep Miner!
We hope you found trust and rapidness in our service!
See you around!
Kind Regards
Sofia
Instaswap provides good service
Service provided by instaswap are awesome.But sometimes you took too much time to deliver coins.rest are ok
August 6, 2020
Unprompted review
Reply from InstaSwap
Hello, Sunil!
Thank you for your review. Your opinion always matters. We always strive to provide the best service possible. We will keep on working constantly in order to improve our services. We hope to see you again soon.
Kind Regards
Sofia
Takes Little longer and first time very very long wait time
Takes little longer and very very long wait for the first time
July 31, 2020
Unprompted review
Reply from InstaSwap
Greetings Sunil!
Thank you for the kind words! Our team is constantly working to improve our services but some times is all about blockchain confirmations.
Thank you for your trust!
Kind Regards
Sofia
Happy customer
I made more than one purchase and everything went well, customer service is good too, it responds quickly.
July 30, 2020
Unprompted review
Reply from InstaSwap
Greetings, dear Orfeo!
Thank you for the warm words, trust, and support!
It means everything to us!
Kind Regards
Sofia
Redeeming $ 270 but deducting a full $…
Redeeming $ 270 but deducting a full $ 40 fee after using it? Transaction code ET9755EP
July 29, 2020
Unprompted review
Reply from InstaSwap
Hello, Trung!
We are sorry for the distress and inconvenience caused. Our tech department has already looked and investigated the issue in your transaction. We have already contacted you with a solution to the issue that you faced using our service. Please look at your emails and respond to our tech department.
Kind Regards
Sofia
Very quick delivery and execution
Very quick delivery and execution . Although i would like to see more crypto conversion options as well. But all in all gr8 experience and i would consider it my number 1 platform for my future exchanges as of now !!
July 27, 2020
Unprompted review
Reply from InstaSwap
Hello, Dear User!
We are delighted to see your thought being shared on our service reviews. We are working towards adding more currencies and a cross-chain solution between many currencies. Hope to see you around soon!
Kind Regards
Sofia
Reply from InstaSwap
Hello, Steven!
Here on InstaSwap we always strive to provide the best service possible! Thanks for being with us through this journey!
Kind Regards
Sofia
Reply from InstaSwap
Good Day, Dear Miklos!
Thank you for sharing your review with us! We will keep working for an even greater experience!
Kind Regards
Sofia
Very helpful customer support and easy…
Very helpful customer support and easy to use interface. The email confirmation of transactions is a peace of mind and trades done quickly. Highly recommended!
July 9, 2020
Unprompted review
Reply from InstaSwap
Good Day, Dear David!
Thank you for the kind review and your sweet words. Our job is to improve even more the experience of the user when he is exchanging. Making each and every exchange unique, will change the game.
Kind Regards
Sofia
I will recommend Your platform to…
I will recommend Your platform to others,Because minimum fees.and good for swap
July 4, 2020
Unprompted review
Reply from InstaSwap
Hello, Gopinath!
Thank you for your review and the kind words!
Our team is always striving to offer the greatest service possible.
We hope to see you around once again.
Kind Regards
Sofia
Great Experience
Great Experience, Fast and Trusted but Fees are a bit higher.
July 1, 2020
Unprompted review
Reply from InstaSwap
Hello, Azyad Ahmed!
Thanks for your kind words. Our team is constantly striving in order to provide the best service possible. Fees are being reduce day by day in order to achieve a great result. Thank you for your attention and your trust.
Kind Regards
Sofia
InstaSwap is the most legit company I…
InstaSwap is the most legit company I have ever worked with! InstaSwap has really good rates, the process is smooth and there is always available support team to solve any questions!! I definitely suggest you to try InstaSwap and trust me you won’t get disappointed.
June 29, 2020
Unprompted review
Reply from InstaSwap
Hello Nick!
Thank you for your wonderful words. We hope that you will stick around in order to explore the new features that are on the way.
Kind Regards
Sofia
Absolutely TERRIBLE exchange rate!
Absolutely TERRIBLE exchange rate!! Stay away from these guys. There are much better swap sites with rates from real exchanges without an extra 5% markup... Laughable
The swap also took 4 hours to complete.... Just stay away lol
June 29, 2020
Unprompted review
Reply from InstaSwap
Hello, Jamie!
We are sorry for the distress and inconvenience caused. We also want to apologize for any issues that you may have encountered. We do not charge more than 0.5%. Always do your research. Our platform covers every transaction fee plus the withdrawal fee of centralized exchanges to offer you a simple solution. Please make sure to contact our support department at support@instaswap.io with your transaction ID to take a look and investigate your case.
Kind Regards
Sofia
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