Was seamless but receiving the funds before swap took a bit long, at some point I felt like I sent to the wrong address, I had to confirm multiple times
Company replied
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See what reviewers are saying
Customer service was quite good. Sometimes I had to message twice but I'm sure there could be lots of complains if one of their liquidity partners goes down which isn't necessarily their fault- just k... See more
Company replied
Have used InstaSwap via SwapZone a good number of times, with no issues at all. Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted supp... See more
Company replied
Summary of transaction as displayed on their site: Transaction Id: # TTSUXGH6 Your Transaction has been Completed! You Gave : 0.1 ETH You Will Get : 0.884 AAVE I only received 0.744 AAV... See more
Company replied
Company details
- Currency Exchange Service
- Alternative Financial Service
- Cryptocurrency Service
- Non-Bank Financial Service
- Software Company
Written by the company
InstaSwap is an instant crypto exchange built on decentralized infrastructure. Swap, trade spot, and trade perpetuals across 17 blockchains!
Contact info
You should know
4.8
Excellent
399 reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My BTC was having some problems when I…
My BTC was having some problems when I sent it to instaswap so I was very much worried 😟 what will happen but my saviour Angel Sophia at the customer support worked out an extra mile to resolve the issue and my BTC were recovered.Thank you very much God Bless you.
October 11, 2020
Unprompted review
Reply from InstaSwap
Hey Rollin Regan!
Thank you for the 5-Star review! Our team is always available to assist you and guide you through the process of exchanging on InstaSwap and handling any issues that you might face!
Always by your side!
Kind Regards
Sofia
Easy to use
I used your services via "Kryll". Easy to use and fast.
What else !
October 7, 2020
Unprompted review
Reply from InstaSwap
Hey Philippe!
Thank you for the great review!
We hope to see you around our service soon enough!
Kind Regards
Sofia
It is just excellent
It is just excellent, trust worthy platform which will supports of customers.
October 6, 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Bijay!
Thank you for the 5-Star Review of yours!
Tell your friends about InstaSwap!
Kind Regards
Sofia
Awesome experience and efficient...
October 5, 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Reginald!
Thank you for your kind words!
We are delighted to see your review!
Kind Regards
Sofia
Good system to use vitae to btc or ETH
This is good system for swaping vitae to btc/ETH
October 5, 2020
Unprompted review
Reply from InstaSwap
Hey, Dear Prakashan Np!
Thank you for the great review!
We will be delighted to see you again on our platform!
Kind Regards
Sofia
Very good easy and great experience…
Very good easy and great experience swapping coins
October 2, 2020
Unprompted review
Reply from InstaSwap
Hey Prashanth!
Thank you for the great review!
InstaSwap is always here for you!
Kind Regards
Sofia
Superb....nyc instant working
Superb....nyc instant working
Thank you instaSwap
September 28, 2020
Unprompted review
Reply from InstaSwap
Hey Jitendra!
Thank you for the great review! We are glad to see you on our platform!
We are constantly working on improving and adding new features! See you around!
Kind Regards
Sofia
Great Service
The whole transaction was less than an hour it went very well there was 1 glitch but it was my fault and their customer service reps were quick to help resolve the problem
September 27, 2020
Unprompted review
Reply from InstaSwap
Hey Steve DePauw!
Thank you for the great review! It means the world to us to learn and improve our service!
We hope to see you on our platform again soon enough!
Kind Regards
Sofia
Time is highly
This app is good running. But confirmation time is long.
Thanks
September 25, 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Ramesh!
Thank you for your kind words! We are working constantly on improving our service and to offer a much greater experience! As for the confirmation times, it always depends on the currency that you exchange. We do have listed currencies that require a big amount of confirmations due to security purposes. We hope to see you soon in our platform once again!
Kind Regards
Sofia
Very good
Very good, I withdraw my vitae to BTC in just 30 minutes
September 25, 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Shaiju!
Thank you for your 5-Star review and for your amazing words!
We hope to see you soon in our platform once again!
Kind Regards
Sofia
This was easy and always has been
This was easy and always has been. Thanks for everything.
September 21, 2020
Unprompted review
Reply from InstaSwap
Hey BCMike!
It's always great to see you around our service!
Soon we will release some interesting features, looking forward to serve you!
Kind Regards
Sofia
Excellent experience
September 21, 2020
Unprompted review
Reply from InstaSwap
Hey dhiraj porwal!
Your opinion means the world to us!
See you around!
Kind Regards
Sofia
I've used InstaSwap 3 times in the last…
I've used InstaSwap 3 times in the last month and this is the best cryptocurrency exchange platform among the platforms I've used so far.
The fee price is very small and the transaction time is fast as well. I highly recommend InstaSwap.
Thanks to InstaSwap.
September 16, 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Saito!
Thank you for your 5-Star review and for your amazing words!
We hope to see you soon in our platform once again!
Kind Regards
Sofia
Helpful and trustworthy
The support team is very helpful and convenient , I gained my amount back very easily very very thankful
September 15, 2020
Unprompted review
Reply from InstaSwap
Hey Ajsnipes!
Thank you for your trust and honesty!
It means a lot to all of us here on InstaSwap!
Kind Regards
Sofia
Excellent service
September 15, 2020
Unprompted review
Reply from InstaSwap
Hey VIJAYAKUMAR K!
Your rating means everything! Thank you for your support!
Kind Regards
Sofia
My first time using InstaSwap
This was the first time I used InstaSwap, and was a little worried. I bought Daps coin, and thought it was an
erc-20 token, but it was not. I had to set up a wallet, which took several days to sync. Sofia, replied right away, and told me not to worry. As soon as my wallet was ready I wrote her, and received my coins immediately. I am amazed with their platform, but even more amazed with their customer service. Thanks! Am looking forward to using it again....
September 11, 2020
Unprompted review
Reply from InstaSwap
Good Day, Dear Jesus!
Thank you for sharing your review with us! We truly appreciate the kind words of yours and we are constantly working on improving our service at all levels! Your opinion matters the most!
Kind Regards
Sofia
Universal Service To Humanity in Next Generation to Closer to Happiness! Superb!
Universal Service To Humanity in Next Generation to Closer to Happiness! Superb Initiative To Genuine Human Freedom!
September 10, 2020
Unprompted review
Reply from InstaSwap
Hello, Dear Nabor!
Thank you for your 5-star review! It is always an honor to see the impact of our service through your comments and reviews. We hope to see you on InstaSwap once again!
Kind Regards
Sofia
too slow and too expensive
September 6, 2020
Unprompted review
Reply from InstaSwap
Hello, Dear Cherif!
We are sorry to hear about your experience. Could you please provide the transaction ID so we could check the matter and help you out? Please contact us at support@instaswap.io.
Kind Regards
Sofia
Excellent service!
September 5, 2020
Unprompted review
Reply from InstaSwap
Greetings, Dear Stijn!
Thank you for your 5-Star review!
We hope to see your around InstaSwap soon enough!
Kind Regards
Sofia
Reply from InstaSwap
Good Day, Amarendra!
Thank you for sharing your review with us! We are constantly working to meet our customer's demands! We hope to see you around our platform soon enough!
Kind Regards
Sofia
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