Was seamless but receiving the funds before swap took a bit long, at some point I felt like I sent to the wrong address, I had to confirm multiple times
Company replied
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See what reviewers are saying
Customer service was quite good. Sometimes I had to message twice but I'm sure there could be lots of complains if one of their liquidity partners goes down which isn't necessarily their fault- just k... See more
Company replied
Have used InstaSwap via SwapZone a good number of times, with no issues at all. Recently I made a swap, and my transaction got held up so didn't arrive within the allotted time. I contacted supp... See more
Company replied
Summary of transaction as displayed on their site: Transaction Id: # TTSUXGH6 Your Transaction has been Completed! You Gave : 0.1 ETH You Will Get : 0.884 AAVE I only received 0.744 AAV... See more
Company replied
Company details
- Currency Exchange Service
- Alternative Financial Service
- Cryptocurrency Service
- Non-Bank Financial Service
- Software Company
Written by the company
InstaSwap is an instant crypto exchange built on decentralized infrastructure. Swap, trade spot, and trade perpetuals across 17 blockchains!
Contact info
You should know
4.8
Excellent
399 reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from InstaSwap
Hey Carlos!
Your 5-Star review is highly appreciated! We hope to see you soon enough back on our platform.
Kind Regards
Sofia
Swapping fees is too high
Swapping fees is too high,10% to 20% applied, iam transfered xrp only
February 17, 2021
Unprompted review
Reply from InstaSwap
Hey Mohan!
We feel sorry for your recent experience on our platform.
Our fees remain 0.25% - 0.50%.
Although, you have to keep in mind that network fees are being applied to your side and those are not affiliated with us but with our exchange provider.
Always do your research and choose a different pair when you see that for example, BTC network fees are high.
Kind Regards
Sofia
Please don't use instaswap
Please don't use instaswap! i have yet to receive my deposit after 3 months. support said they were going to look into it but nothing! Its a scam
February 17, 2021
Unprompted review
Reply from InstaSwap
Hey Badex!
We feel sorry for your recent experience on our platform.
All tickets are being categorized and solved as soon as possible from our suppor department.
If your situation is still unsolved send a mail at support@instaswap.io with the details of your swap and TxID's.
Kind Regards
Sofia
Thanks for the excellent service.
February 13, 2021
Unprompted review
Reply from InstaSwap
Hey Steven!
We are excited to see you sharing your experience with us! Keep it up!
Kind Regards
Sofia
Excellent support system and real time…
Excellent support system and real time swap.
February 11, 2021
Unprompted review
Reply from InstaSwap
Hey Paul!
Thank you for sharing your experience with us! We hope to see you around soon enough!
Kind Regards
Sofia
Just amazing
February 6, 2021
Unprompted review
Reply from InstaSwap
Hey Vitae AG Team!
We are thrilled to see your review among our community!
Thank you for being part of our family!
Kind Regards
Sofia
My last transaction amount hasn't…
My last transaction amount hasn't deposited to the account address concerned.
February 6, 2021
Unprompted review
Reply from InstaSwap
Hey Joseph!
We feel sorry for your recent experience on our platform.
After our recent research on your situation the issue comes from the side of your wallet/wallet provider in that case Vitae.co service. Make sure to contact them so you will be able to see your balance.
Kind Regards
Sofia
The experience was great it if the time…
The experience was great it if the time could be reduced for making the transition it will help a lot. At the moment it takes too long
February 6, 2021
Unprompted review
Reply from InstaSwap
Hey Justine!!
Thank you for sharing your experience with us!
Transaction time depends on the asset that you are exchanging, although our team is constantly working on improving our service.
Kind Regards
Sofia
Very satisfied with the service…
Very satisfied with the service InstaSwap offers. Great work!
February 4, 2021
Unprompted review
Reply from InstaSwap
Hey O.C.!
Thank you for sharing your review with our team!
We hope to see you around our platform soon enough!
Kind Regards
Sofia
BAD EXPERIENCE, SPECULATIVE EXCHANGE
With some crypto asset with low price and capitalization (RAPIDS RPD in my experience) the change is NOT THE REAL, IT'S TOO OVERRATED.
Also the swap don't tell the real time price, but gives you the total amount of final operation.
BAD EXPERIENCE, SPECULATIVE EXCHANGE
February 4, 2021
Unprompted review
Reply from InstaSwap
Hey Umb0!
We feel sorry for your recent experience on our platform.
Assets with low capitalization face several issues that might impact the price.
Our prices come directly from our liquidity providers and they are on a real time.
Feel free to contact us at support@instaswap.io for any further issues that you might have face.
Kind Regards
Sofia
Very reliable and user friendly
February 4, 2021
Unprompted review
Reply from InstaSwap
Hey Christoph!
Thank you for sharing your experience with us!
Kind Regards
Sofia
Reply from InstaSwap
Hey Jeremy!
Thank you for your great review!
We hope to see you around our service soon enough!
Kind Regards
Sofia
This is a very good tool I have seen.
This is a very good tool I have seen.
Easy to understand
Easy to do
Being very fast
Screen is friendly and nice.
However, I do not receive Vitae in My wallet. I don't know if it is a fault from Vitae? it just upgraded the platform. I have your email as eviden but if you can communicate with this, it is appreciate!
Thank you
February 4, 2021
Unprompted review
Reply from InstaSwap
Hey Thanh!
Thank you for your kind words!
Please bear in mind that for any issues that you might face we are 24/7 available to assist you at support@instaswap.io
Kind Regards
Sofia
A good app, easy to work with.
This was my first time using the system. Easy to undestand and use. I did not have issues with the system, beautifully and colourfully design.
Thanks.
January 27, 2021
Unprompted review
Reply from InstaSwap
Hey Emumena!
Thank you for sharing your first experience on our service!
We hope to see you around soon enough!
Kind Regards
Sofia
tha best exchanger i like tha platform…
tha best exchanger i like tha platform 100%
January 27, 2021
Unprompted review
Reply from InstaSwap
Hey Akeeshan!
Nothing greater than a pleased customer!
See your around!
Kind Regards
Sofia
It was fast and awesome I must say.
January 21, 2021
Unprompted review
Reply from InstaSwap
Hey Ali!
Thank you for your great words!
We hope to see you around our service soon enough!
Kind Regards
Sofia
Nothing interesting to write the swap…
Nothing interesting to write the swap charges is too high hw can you guys charge 42usd for a 242usd swap transaction from vitae to btc 42usd this is criminal i am nt using this platform to swap vitae to btc again.
January 18, 2021
Unprompted review
Reply from InstaSwap
Hey Aso royal!
We feel sorry for your recent experience on our platform!
You should bear in mind that due to the huge rise on the prices of Bitcoin the network fees of our providers have been raised and it is something that we can not impact.
Feel free to contact us so we can assist you further.
Kind Regards
Sofia
Trusty and fast
As usually instaswap stays true to its promise: reliable and fast
January 15, 2021
Unprompted review
Reply from InstaSwap
Hey Karina!
Thank you for being around and for your excellent reviews!
Kind Regards
Sofia
Good service exlend best of luck
January 15, 2021
Unprompted review
Reply from InstaSwap
Hey kumar!
Thank you for your kind words!
We feel blessed!
Kind Regards
Sofia
Insane transactions fees
January 13, 2021
Unprompted review
Reply from InstaSwap
Hey Gabriel!
We feel sorry for your recent experience on our platform.
Our platform is being constantly updated and we are trying to improve.
Feel free to contact us at support@instaswap.io so we can assist you further.
Kind Regards
Sofia
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