InsureandGo Australia Reviews 1,339

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,080 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the pricing to be very reasonable and competitive, especially when compared to other providers, and appreciate the ability to customize their coverage options to suit their specific needs. The website is frequently praised for being easy to navigate, professional, and user-friendly, making the purchasing process streamlined and simple to understand. Many people have used the company multiple times, highlighting the excellent service, helpful staff, and the ease with which claims are handled, often being settled quickly and efficiently. However, some customers also noted issues with the claims process, experiencing delays in payment or having claims denied due to specific conditions not being clearly communicated. A few other people also felt that the premium could increase unexpectedly or that the online account login was problematic.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers finding the costs very affordable and... See more

User experience

Customers report positive experiences with the user experience, often describing it as easy to navigate,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, helpful, and... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate. Customers... See more

Claim

Customers consistently note ambiguous experiences with claim, with some reviewers reporting quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fair price and easy to arrange cover. As we navigate maturing, occasionally a new medical problem presents. Insure and Go make it seamless to add these medical situations to any policy and... See more

Rated 5 out of 5 stars

Easy straight forward application. Coverage good with great optional extras. Price very reasonable and insure older people without extra payment. Choose your excess is a great feature. Never made a... See more

Rated 5 out of 5 stars

Stress free experience with sensible step by step process and reasonable premiums. We feel the risk assessment they do for seniors is in line with today’s wellness & capabilities for older folks. Ot... See more

Rated 5 out of 5 stars

I like to feel as free and comfortable when I travel as when I'm home and riding my motorbike is one of those freedoms I enjoy. There are not that many motorbikers who travel the world and run in... See more


Company details

  1. Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Repeat customer

I’ve used Insure and Go several times. Value for money and coverage keeps me coming back.

February 27, 2026
Rated 4 out of 5 stars

Insureandgo was a recommended product…

Insureandgo was a recommended product by Senior Australia and I have used it before. I went to your website to get a quote but did buy on the day a returned the next day and the price was about $130.00 more expensive. I only used your product because of the recommendation of Senior Australia.l know no one will read this and provide me with an explanation but it is worth a try.

February 27, 2026
Rated 5 out of 5 stars

Insurance claim

Unfortunately i had an accident whilst overseas, my claim was dealt with promptly and efficiently.
Always use Insure & Go when travelling. .

February 25, 2026
Rated 5 out of 5 stars

I’ve used InsureandGo twice now

I’ve used InsureandGo twice now, and both times they’ve offered excellent coverage at a great price. I especially value the additional natural disaster cover — I came close to needing it during a trip to Vietnam last year. Thankfully I didn’t, but it gave me real peace of mind knowing I was protected.

I’ve just taken out another policy for my trip to Egypt, and I feel confident travelling with their unlimited cancellation cover. That feature alone is the main reason I continue to choose InsureandGo. So far, they’ve been reliable, easy to deal with, and great value for money.

February 18, 2026
Rated 4 out of 5 stars

Good Travel insurance.

Policy covers the important aspects that I want covered.
The website makes it easy to get a quote and provide medical information.
The cost is reasonable.
I can delete items such as snow activities and dangerous activities.

February 26, 2026
Rated 2 out of 5 stars

How not to set up an internet account with InsureandGo

I set up an internet account with InsureandGo but am unable to login into it. When I rang and requested why I was told the Internet account was not required as all enquiries needed to start again as information was not transferable from history to a new quote!!! Not very useful.

February 24, 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Anthony,

I’m sorry to hear about your experience. If you need your policy documents resent or any assistance whilst travelling, please get in touch with us.

Wishing you all the best as you explore beyond.

Safe travels,
Rachael

Rated 5 out of 5 stars

First time travel insurance for us at 77

I had no idea of what was required for travel insurance. This is our first Cruise ever at the young age of 77. The young man who so patiently assisted me through the process was absolutely professional.
I can not thank you enough for taking the time to sort our travel insurance.

February 25, 2026
Rated 5 out of 5 stars

Excellent Customer Service

I am very happy using Insure and Go. The service provided by your representative, Fletcher, was excellent. He went above and beyond in helping me with my policy. His friendly manner and service was greatly appreciated and he would be a reason for me to continue using Insure and Go in the future.

February 27, 2026
Rated 4 out of 5 stars

Easy process to follow

Easy process to follow online and three options provided. The medical checking process was not onerous and the additional charges were reasonable

February 25, 2026
Rated 5 out of 5 stars

Great Price

It was a simple process online. The policy covered everything we needed and more. The price beat all other quotes I looked at by quite a bit.

February 24, 2026
Rated 5 out of 5 stars

Travel insurance made easy with insure and go

Hi Guys, we are about to embark on our first northern Queensland cruise for eight nights. As we are in our sixties all our friends advised us to get travel insurance. We checked out many different companies but chose insure and go as their website was easy to navigate and was very professional. Hopefully we have no issues on our trip but I’m confident insure and go will take good care of us.
Regards
Andrew and Pam

February 22, 2026
Rated 5 out of 5 stars

Good to deal with

I have had good experiences in my dealings with InsureandGo. A claim for windscreen replacement on a hire car was settled promptly. My recent nee to cancel a policy on the very last day of the cooling off period was also handled quickly and efficiently. InsureandGo is my first choice for travel insurance.

January 31, 2026

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