InsureandGo Australia Reviews 1,339

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,080 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the pricing to be very reasonable and competitive, especially when compared to other providers, and appreciate the ability to customize their coverage options to suit their specific needs. The website is frequently praised for being easy to navigate, professional, and user-friendly, making the purchasing process streamlined and simple to understand. Many people have used the company multiple times, highlighting the excellent service, helpful staff, and the ease with which claims are handled, often being settled quickly and efficiently. However, some customers also noted issues with the claims process, experiencing delays in payment or having claims denied due to specific conditions not being clearly communicated. A few other people also felt that the premium could increase unexpectedly or that the online account login was problematic.

What people talk about most

Price

Clients share positive opinions on price, with many reviewers finding the costs very affordable and... See more

User experience

Customers report positive experiences with the user experience, often describing it as easy to navigate,... See more

Service

Reviewers mention positive feedback about service, consistently describing it as excellent, helpful, and... See more

Website

People report positive experiences with the website, finding it very easy to use and navigate. Customers... See more

Claim

Customers consistently note ambiguous experiences with claim, with some reviewers reporting quick and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a fair price and easy to arrange cover. As we navigate maturing, occasionally a new medical problem presents. Insure and Go make it seamless to add these medical situations to any policy and... See more

Rated 5 out of 5 stars

Easy straight forward application. Coverage good with great optional extras. Price very reasonable and insure older people without extra payment. Choose your excess is a great feature. Never made a... See more

Rated 5 out of 5 stars

Stress free experience with sensible step by step process and reasonable premiums. We feel the risk assessment they do for seniors is in line with today’s wellness & capabilities for older folks. Ot... See more

Rated 5 out of 5 stars

I like to feel as free and comfortable when I travel as when I'm home and riding my motorbike is one of those freedoms I enjoy. There are not that many motorbikers who travel the world and run in... See more


Company details

  1. Travel Insurance Company

Written by the company

Award-winning travel insurance provider with over 2 million Aussie travellers covered so far. Quick Online Purchase — 3 Tiers Of Cover Available, Quick & Easy Online Claims Process, 24 hr Emergency Assistance. 3 Cover Levels Available. Cover up to Age of 100. Easy Claims Process!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Easy insurance to go

Found it very simple to use and overall a great experience

February 11, 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Jeanette,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 4 out of 5 stars

Always choose InsureandGo

My wife and I travel overseas 2 - 3 times a year and always choose InsureandGo. The reason for this is due to pre existing health conditions and the level of cover provided by this company. They have always been extremely helpful and supportive with any queries we may have. We feel safe being covered by InsureandGo each time and it's comforting to know we don't need to worry about travel insurance once we are abroad.

October 18, 2025
Rated 5 out of 5 stars

Always a fair price and easy to arrange…

Always a fair price and easy to arrange cover. As we navigate maturing, occasionally a new medical problem presents. Insure and Go make it seamless to add these medical situations to any policy and offer cover at a reasonable price. Always good to know, that we are covered and Insure and Go have our backs.

February 4, 2026
Rated 5 out of 5 stars

Azza

I’m very happy with how easy
It is to get the quote and pay as well as the price.

February 7, 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Irene,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 4 out of 5 stars

easy to get quote and best valve

easy to get quote and best valve

February 7, 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi there,

Thank you for your positive feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 4 out of 5 stars

Repeat customer great product

I am a repeat customer because:
This is a easy to use service from your online quote to completion of purchase this gives confidence to me long before I travel during my holidays I can relax knowing that I can get help during times of need

February 6, 2026
Rated 5 out of 5 stars

Made a claim in the past and it was…

Made a claim in the past and it was dealt with so quickly and professionally .

February 6, 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Angelina,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

Rated 5 out of 5 stars

Insureandgo made easy

Insureandgo make it very easy to get insurance for any holiday. Their website is easy to navigate and has 3 levels of cover. Their prices are very reasonable and competitive. I have had a recent conversation with Insureandgo and they were very helpful and friendly. I have been using Insureandgo since 2018 and would not hesitate to recommend them.

February 5, 2026
Rated 5 out of 5 stars

Fast and easy

Fast, easy transparent insurance for when you need it. Really affordable.

February 6, 2026
InsureandGo Australia logo

Reply from InsureandGo Australia

Hi Rylan,

Thank you for your 5-star feedback!

Wishing you all the best as you explore beyond!

Safe travels,
Rachael

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