Insure Your Motor Reviews 386

Awful customer service it takes at least 45 mins to get through to somebody, then if you are not happy and ask for a manager it's 24 to 48 hr wait!!!!!! Joke

If i could leave a zero i would.
I paid in full online via compare the Market website.
Had a transaction sucessful message and all the documents so everything was good.
Went on holiday and had a text weeks later to say if policy isnt paid within 7 days insurance will be cancelled. Rang the company and they were useless asking for more than i actually tried to pay.
Out of principal i cancelled and paid 125 pounds only to receive an email saying i owed 787 pounds. Phoned the company and was told the agent has confirmed he told me i would have to pay £787 plus £125 and they had the conversation recorded.
Needless to say no recorded message and no answer to emails at all.
Do i still owe anything who knows ?
Avoid this Company !

My experience with this company is terrible.
It's a scam set up

**AVOID** Using this company as your motor insurance worst company you could deal with I promise you this now !!! They cancelled my insurance for nothing didn't email me this either I was driving my car for a week with no insurance on it unknowing it was not insured even though am up to date on all my monthly payments even Close Brothers the 3rd party have said they don't understand why I have called up every day for a week to be told a manager will call you back and guess what they haven't so today I was on the phone for 2hrs and when the man came back with no answers was pretending the phone line was dead when I could hear him perfect and he could hear me perfect he then spoke to me for a second normal then pretended he couldn't hear me then muted me then went sorry and hung the phone up absolutely joke a insurance company do not trust them and stay steer clear or this company if you don't want to be breaking the law UNKNOWINGLY and be ripped and fobbed off.

DO NOT DEAL WITH THIS COMPANY. I paid over £300 online to get the policy up and running and my policy was cancelled after14 days. I made attempts to contact them to provide my proof of address during this period they do not answer the phone and when they do they leave you on hold for extended period of time. They are trying to rob people, plain and simple. They are now asking for £232 to in cancellation fees and for the cover between 16/08 - 01/09. I told them refund my deposit to me since the policy is cancelled without my knowledge and put me on hold and cut me off. Absolute frauds.

Dealt with Fern and I have to say she went above and beyond to get me the best price. The customer service was exceptional. Been getting insurance with these guys for 3 years now and I'm happy they have people like Fern working for them doing the most for clients.

Worst insurance company I’ve ever worked with. I made my deposit, when I decided to cancel the same day and get a refund, I kept getting the run around and been put on hold for hours! Long story short, they haven’t given me my money back

wouldn't recommend this company to anyone , been insured with them for 4 months and it has been nothing but a nightmare. have you on hold for hours and pass you around multiple different departments. customer service is appalling here.

Insured my car with hastings direct 2nd year 2 years ago they asked me to get driving licence share number from government Web site and send photo of licence so I did 18 months later they demanding I send the same info again for the same reason they are a lazy incompetent group and I for one will never use them again I've never been asked halfway during a policy to send this info so "BEWARE"

They cancelled my husbands policy and over charged him with cancellation and calling us fraud when Barclays tried to recover our money on our behalf. Initially they will try and tell you to verify your identity whatsoever or else they will cancel your policy. When you try and call them they will not answer and will pass you to different departments. They decided to cancel my husbands policy 14 days after purchasing it online. They cancelled it want cancellations fee too.

Shocking....
Awful customer service. Took out car insurance and called to verify after receiving an email from them to then be told we cannot find your details. Asked for this to be raised higher left on the phone for an hour and a half for them to say they still can't find my details and cannot refund my money if they can't find my policy. DISGUSTING COMPANY AVOID AT ALL COSTA

Paid a deposit today but now need to cancel and trying to call to cancel but been on hold for over an hour!
Please cancel policy and refund my deposit immediately!

Further update. Unfortunately insure my motor was unable to find me a decent insurance deal. Thankfully I found an absolutely amazing insurance company and I posted a review about them on trust pilot. Once again thank you very much for Leslie for dealing with my account in touch professional manner.

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Update to my last review:

I've now realised insure your motor is a broker. They basically try to get a decent Insurance deal for you, however some Insurence deals can still be declined and the insurance partners have pretty terrible reputations.

Thankfully really nice chap in the cancellations team called Leslie is currently helping me secure car an insurance deal with one of the insurers but I'm not holding my breath.

Now I understand the business model a little bit more I think I was rather harsh with my last review. If they're able to find me a good insurance policy which is similar to the pricing of the other one I will update to 4 stars but only due to Leslie's fantastic customer service skills. Business model is extremely flawed.

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Absolute scam. They changed the details of our application hoping we wouldn't realise as our car is very expensive and they didn't to risk having to pay out. Many details were wrong which wound have invalidated any claim. When we noticed, they said they any insure the car, it's too expensive. Complete waste of time on the phone to them for hours, and now on the phone to them to get my initial deposit back. Total scam, doing their best to never have to pay out on a claim. Avoid like the plague!

My wife Called to report an accident, she was passed around 5 different departments and then after 1 hour on hold she was cut off. When she finally got through the staff were rude amd have 0 customer service skills dealing with members of the public qho are going through a stressful time or are/could be vulnerable due to circumstances i am very suprised this company is still running, why the FCA or other regulators have not already shut this sh** show dwn is beyond me

Is a broker for companies like Mulsanne Insurance Company. Just trust pilot there reviews and say no more. I have never known a company to have 97% 1 star ratings and this company willing passes their clients to them. Say no more.

Tried to get a quote online and keeps failing at entering postcode and address, Tried on Mobile, Tablet and on PC at home, And i sure ain`t ringing that 0333 number after reading the reviews on here ;(

On hold waited over 4 hours to get through. Charged me £325 to cancel my insurance. Unhelpful and you get transferred multiple times before someone helps you.

Absolute worst company, no online portal and they do not make you aware that there’s a hefty call charge. Spent 40 mins last time to sort an issue and my phone bill was £30 extra, today and yesterday been on hold for a total of 2 hours which means I’ll be paying atleast an extra £50-60 minimum just to speak to someone. They also do not offer call backs and are just the worst company to deal with.

Worst ever insurer.

No calls or emails, just an upload on the portal that the policy is cancelled.

Called to check after almost an hour the advisor come and takes my details and asks me to hold until he loads the account, almost 3 hours of waiting for him to load the details and come back which he never did. I had to hung up the call.

I paid the deposit on line, then activated my portal via an email, sent over my proof of NCD.
Over the next couple of days I receive text saying you must contact us or your policy will be cancelled.
I rang the first day 4 times during the day, each time I was on hold for over 40mins, gave up that day, the next day i called them again on hold for over an hour, then the phone was picked up by someone who sounded like they were blowing their nose, and then went back on to hold, then someone spoke to me , I gave them all my details and was put on hold again. I was on hold over 2hours still no one spoke to me.
I will be stopping any payments via my bank and going elsewhere, DO NOT USE THIS COMPANY