Excellent cover with some additions. My dog is four this year and I've had to change policies due to unreasonably high renewal prices. In those cases the cover was not great, so I'm learning I also ne... See more
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Whilst it is too early to say whether or not Insure Your Paws will prove to be a reliable Insurer, what I can say without question, is that the cost of their premiums for a comparable degree of cover,... See more
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I've had insurance with them for over 5 years. Now that I've come to a claim, it's an extremely slow and frustrating process which has been ongoing for 3 months. They respond to my email... See more
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Straight forward site, easy site to use and neogiate. Pet insurance sorted in a matter of minutes, clear answer to any questions I had and also one of the few companies not looking to ask for a ridic... See more
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Company details
About Insure Your Paws
Written by the company
Insure Your Paws is part of Cover-More Blue Insurance Services, which is part of the Zurich Insurance Group. But we’re not just insurance experts, we are pet owners too.
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Our lifetime cover is rated 5 stars by Defaqto*, so you know you are in great hands when purchasing a pet insurance policy from Insure Your Paws.
You can choose from a range of cover levels to suit your pets needs and your budget, giving you the confidence knowing you’re covered in the event of an emergency.
Access to our 24/7 Veterinary Careline, Assist Your Paws:
Our 24/7 veterinary careline is available to all customers from the comfort of your own home. Whether you are dealing with the unexpected, or simply need some reassurance, one of our caring UK RCVS registered vet nurses will be on hand to help. You can make as many calls as you need. What’s more, it doesn’t count as a claim.
• General health advice
• Feeding and nutrition
• Parasites (including fleas and worms)
• Behavioural and training advice
• Vaccinations
• Pregnancy and birth
Online Claims:
You can register your claim online through your customer portal. Additionally, we can also pay vets directly.
*5 star rating applies to our £5,000 Lifetime Cover
Contact info
Parkview, 82 Oxford Road, Uxbridge, UB8 1UX, London, United Kingdom
- 0344 273 2777
- info@insureyourpaws.co.uk
- insureyourpaws.co.uk
4.3
Excellent
2K reviews
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UTTER DISGRACE OF A COMPANY DO NOT BUY…
UTTER DISGRACE OF A COMPANY DO NOT BUY INSURACE FROM THESE - WON'T COVER VET BILL OR EUTHANASIA BECAUSE MY DOG HADN'T BEEN FOR A CHECKUP IN THE LAST 12 MONTHS... CON ARTISTS... SCANDALOUS... SO BASICALLY IF YOU HAVENT HAD A GENERAL CHECKUP IN 12 MONTHS - YOU ARENT INSURED.
I have since had a reply from this business as you can see below - once again washing their hands of the problem.... so I have included my reply as a matter of public interest.
Thank you for your email. I am furious about this exclusion - none of my other pet insurances have ever had the exclusion. It is like private medical insurance for people - you don't have to have a 'health checkup every 12 months' to validate your insurance - this is an utter con and the fact it is buried until page 25 of the policy tells me you are hiding it. This should be fore-front of the policy wording, with a checkbox to ensure people can't take out this policy until they have checked and acknowledged this key fact... hence my choice of wording to prevent any other victims of this scandal. I have since cancelled my policy for my other dog with you due to this. It is a disgrace - and I can only take relief from this the fact that I didn't have an extortionate vet bill to claim - with the same disgraceful result.
You should be ashamed of your business practice.
August 22, 2025
Unprompted review
Reply from Insure Your Paws
Hi Claire,
I am sorry to hear that your experience fell short of expectations. I will be reaching out to you privately to address your concerns.
Kind regards,
Dean.
Reply from Insure Your Paws
Hi Debbie,
Thanks so much for your feedback! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Temi.
Good customer service
Easy to set up a new policy online.
I had a query about my direct debit so I phoned up. Call was answered promptly and by a very helpful member of staff.
August 19, 2025
Reply from Insure Your Paws
Hi Miriam,
Grateful for your feedback! We’ll be sure to share this with the team. Your message will absolutely be passed along to our staff—it’s the kind of feedback that keeps us motivated.
Kind regards,
Temi.
Can’t ask a lot more
I’ve called 4 times and every time they immediately answer, they’ve guided me through the process and the claim was paid within a few weeks. Personally don’t have a single negative thing to say.
August 20, 2025
Unprompted review
Reply from Insure Your Paws
Hi,
Really appreciate this! It’s always a pleasure to hear we’re doing things right. We put a lot of care into our work, so hearing that it’s making a difference is incredibly rewarding.
Kind regards,
Temi.
Reply from Insure Your Paws
Hi Janet,
Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when someone takes the time to share something positive like this.
Kind Regards,
Victoria
Yet again not heard from this company
Yet again not heard from this company, yet my vet submitted paperwork on 29th July and still no news or update on 12th August!
How can it take so long to acknowledge your customers!
August 12, 2025
Unprompted review
Reply from Insure Your Paws
Hi Jasmine,
Please accept our apologies for your recent experience. I'll email you directly.
Kind Regards,
Victoria
Reply from Insure Your Paws
Hi Ian,
Wow, thank you! We’re so happy you had a great experience with us. It’s always great to hear when things go well—we’ll keep doing all we can to make sure that continues.
Kind regards,
Dean.
Didn’t take on board what I had…
Didn’t take on board what I had explained on my emails but the call handler couldn’t see them until she checked another system then she apologised and sorted the problem
August 5, 2025
Reply from Insure Your Paws
Hi Claire-Mary,
Thank you for your feedback comments and taking the time to leave a 5 star review. Customers are at the very heart of our business and we strive to provide the best service possible. If you ever have any further queries please do not hesitate to contact us.
Kind regards,
Dean.
easy site to get a clear picture of the…
easy site to get a clear picture of the coverage offered which was better than the other companies.
August 4, 2025
Reply from Insure Your Paws
Hi Aileen,
Your feedback brightened our day. Kind words like yours fuel the passion behind everything we do. So glad you had a great experience!
Kind regards,
Dean.
Great value insurance
Very easy application system and a fantastic price
We got a higher cover for our dog for over £150 cheaper than our current provider.
August 4, 2025
Reply from Insure Your Paws
Hi Stephen,
Thanks for the shout-out! We’re happy to have delivered a great experience. Whether it's something small or big, we want every moment with us to feel smooth and supportive—glad to know we hit the mark for you!
Kind regards,
Dean.
Cost effective and simple
Easy, simple and straight forward with tons of benefits for your loved ones.
August 4, 2025
Reply from Insure Your Paws
Hi Mick,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Dominik.
Many different plans to chose from
Many different plans to chose from. Something for everyone. I chose the plan which doesn't require a percentage of vets bill to be paid. All prices were very competitive
August 1, 2025
Reply from Insure Your Paws
Hi Tommy,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dominik.
Laid out extremely well
Laid out extremely well, very organised and user friendly. Explained everything very well and made sense to me.
July 31, 2025
Reply from Insure Your Paws
Hi Chloe,
Big thanks for your kind review. It’s customers like you who keep us going! Your support doesn’t just make us smile—it helps shape how we grow and improve. Thanks for being part of the journey.
Kind regards,
Dean.
Easy to set up new policy
Easy to set up new policy. Was impressed that there was no extra excess (typically 20%) for an eight year old dog and saved over £20 per month on renewal cost. Had pet insurance for 40 years and never had to make a claim. Hope we never have to use it.
July 20, 2025
Reply from Insure Your Paws
Hi Mr Barlow,
Thanks so much for your feedback. We're glad you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Temi.
I made a claim in 2024 for a lump on…
I made a claim in 2024 for a lump on the chest of my golden retriever, I paid a small fee with my vets and they dealt directly with insureyourpaws. There was no issue the claim went straight forward. I have been with insureyourpaws for 8 years and claimed once, this years premium has gone up by £40 was expecting a lot more after the claim. Can't understand all the bad reviews but I will continue to use insureyourpaws.
July 27, 2024
Unprompted review
Reply from Insure Your Paws
Hi Sandra,
Glad to hear this! Thank you for sharing your experience with us. It’s always so helpful—and heartening—to hear that what we do is working well for you. Thanks for your support over the years too.
Kind regards,
Temi.
Be very wary of this company
Be very wary of this company! It has been months now waiting for our money back! We sent the information only to be asked about it again and again!
July 19, 2025
Unprompted review
Reply from Insure Your Paws
Hi Milena,
We’re disappointed to hear about your experience, and I’ll be in touch personally to discuss this further.
Kind regards,
Dean.
Reply from Insure Your Paws
Hi Claire,
Awesome to hear—thank you for the positive feedback! We're always working to make things better, so it’s really motivating when you take the time to share something positive like this.
Kind regards,
Temi.
Absolutely shocking
Absolutely shocking! It has taken extortionately long for Insure your paws to progress our claim and we are still no near getting it settled. We have an insurance with Sainsburies for our cat and it gets them 5 days to assess a claim and refund the vet bills back to us. I cannot praise them more.
On the other hand, we had nothing but grief with Insure your Paws. We have provided a huge amount of information to them, the full medical history of our dog, and they keep coming back with more questions. It appears they do not review what has already been provided to them or maybe they do, but this is a tactic of theirs to delay the reimbursement of the vet fees as much as possible, as every time they raise a question, their processing time is being extended by another 10 days. Just shocking! Be very mindful getting a pet insurance with them.
July 14, 2025
Unprompted review
Reply from Insure Your Paws
Hi Mia,
Thank you for your comments. We had requested further information to be able to investigate the points you raised further. Further information hasn't yet been provided. If you could please email info@insureyourpaws.co.uk and an agent would be happy to assist.
Kind Regards,
Dean.
Reply from Insure Your Paws
Hi Lorna,
Thanks so much for your kind words! We're thrilled you had a great experience. It means a lot to us to know we were able to meet your expectations. We'll keep doing our best to make every experience just as positive.
Kind regards,
Dean.
Great choice of cover and great price
Great choice of levels of cover and grat prices.
Their website was easy to negotiate and it was easy to sign up for the policy I wanted.
July 11, 2025
Reply from Insure Your Paws
Hi Georgina,
This made our day—thank you for taking the time to share your feedback! We know your time is valuable, so hearing that you had a good experience and took the time to let us know truly means the world.
Kind regards,
Dean.
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