Insuristic Reviews 

163
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 72 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently mention that the dedicated staff is exceptionally helpful, highly responsive, and provides clear, professional guidance during difficult situations. Consumers consistently appreciate the smooth and efficient process starting from the initial quotation all the way to final policy signup. Some reviewers were happy with the remarkably quick and straightforward refund process when policies were cancelled early following successful property sales. People also noted that the overall pricing is very reasonable and competitive compared to other specialized insurance options currently available. Reviewers emphasize that the coverage terms are flexible, practical, and easy to navigate without any unnecessary administrative complications.

What people talk about most

Service

Clients share satisfaction on service, frequently highlighting the quick response times and straightforward... See more

Refund

Reviewers mention positive feedback about refund, highlighting that consumers receive prompt pro-rata... See more

Response time

Customers consistently note positive experiences with response time, highlighting excellent communication and... See more

Staff

People report positive experiences with staff, frequently highlighting excellent communication and quick... See more

Price

Customers expressed satisfaction and appreciation regarding the reasonable cost and competitive pricing.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had to deal with father's death and the closing down of his estate which involved looking after an empty house for 6 months till it was sold. insuristic made insuring the empty property a breeze and R... See more

Company replied

Rated 5 out of 5 stars

Excellent provider for unoccupied house insurance. Used following a death in the family and whilst probate and sale of property was going through. No fuss, easy process and reasonable cost. Even bette... See more

Company replied

Rated 5 out of 5 stars

This was the easiest part about dealing with a probate situation. Insuristic was super responsive, professional and helpful. Rob made a difficult situation possible; we needed to insure an empty house... See more

Company replied

Rated 5 out of 5 stars

I hadn’t realised this type of specialist insurance had existed until I was referred by a friend in the insurance industry, as I approached the sale of my Father’s home after his death. Very easy to s... See more

Company replied


Company details

  1. Insurance Broker

Written by the company

Insuristic is a digital first insurance broker. This means most of our products can be easily purchased online. We make insurance less complicated and tailored to your needs. Which gives you the confidence that your insurance should respond if you need it to. What's more, there are no hidden costs. We don't take big commission from our insurers nor do we charge you fees. This means we don't charge you to receive, change or cancel your insurance policy. We are committed to transparency. We tell you what we earn up front in our terms of business agreement, which we provide when you get a quote from us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

163 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(163)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful

Rob was really helpful and went out of his way to ensure i got the right policy for my needs

July 28, 2024
Insuristic logo

Reply from Insuristic

Thanks for your review Lynne and pleased we were able to help you.

Rated 5 out of 5 stars

A company knows what it is doing and cares about customer service

The company knows what it is doing, and values potential customers.
There is a great deal of info online, in text and video format.
I had some issues making a payment but was provided with timely assistance even well outside of office hour. This was a bonus to me, but I was very much given the impression that help was available when needed.
Well done and thank you.

July 16, 2024
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Reply from Insuristic

Thank you for taking the time to leave such a lovely review Andrew. Pleased we were able to help you

Rated 5 out of 5 stars

Easy service to use

Easy service to use, good documents, cancelled halfway through and received partial refund quickly

June 28, 2024
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Reply from Insuristic

Thank you for the review Deborah and pleased we made things easy for you. All the best.

Rated 5 out of 5 stars

Distribution of assets insurance

Rob was excellent from start to finish. My solicitor failed to gain us insurance but Rob was so helpful and was successful. Always contactable and explained everything in simple terms. Highly recommend.

July 1, 2024
Unprompted review
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Reply from Insuristic

Hi Andrea, thank you for your review and pleased we were able to help you. All the best

Rated 5 out of 5 stars

Insuristic were brilliant.

I was dealing with a cousin's probate and major unexpected problems arose. I realised that in this case I would need Probate insurance. This can be difficult to get unless you go through a solicitor. I found three brokers offering probate insurance for non professional Administrators. The first didn't understand his own policy. The second made completely wrong judgements about what I needed. The third, Insuristic, were a Godsend to find. The CEO, Rob, knows the business very well and has a very useful and thoroughly researched website. Rob was able to offer me exactly what I needed and was able to advise on various points. The ultimate insurer "Great Lakes Insurance SE" is a major player in the insurance world and I later discovered that my solicitor uses them regularly. Great Lakes must not be confused with another insurance company called Great Lakes to be found on Trustpilot

April 10, 2024
Unprompted review
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Reply from Insuristic

Thank you so much for your lovely review Rod. So pleased we could help and make things easy.

Rated 5 out of 5 stars

The right cover at a reasonable price

The online application was really easy and efficient and I got immediate cover for the property. Due to an error on my part I purchased the wrong type of insurance for the property but when I contacted Rob he was really understanding and helpful. I now have exactly the right cover at a very reasonable price.

April 3, 2024
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Reply from Insuristic

Thank you for the lovely review Heidi, pleased we were able to help you.

Rated 5 out of 5 stars

Great experience

Super helpful, fast, efficient, good price.

April 9, 2024
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Reply from Insuristic

Thanks for taking the time to leave a review Paul and pleased we could help you

Rated 5 out of 5 stars

A very professional service

A very professional service. Would highly recommend and would use again.

March 18, 2024
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Reply from Insuristic

Thanks for taking the time to leave a review William, pleased you were happy with our service.

Rated 5 out of 5 stars

Very highly recommended!

Excellent, first class service! Recommend to all. Very easy to fill out online, very well priced, and very helpful communications. Plus got a rebate back, as the house sold before the insurance lapsed.
Thank you so much - it made dealing with my late mother's affairs that bit easier.

March 1, 2024
Unprompted review
Insuristic logo

Reply from Insuristic

Thanks Lynn, so pleased we could help you. All the best, Rob

Rated 5 out of 5 stars

Unoccupied Probate Property

I was struggling to insure my late Mum's unoccupied property while it was up for sale, the quotes I had were very expensive and then I found Insuristic 🙂 the CEO Rob answered any queries personally by phone and email, the Company offer various reasonably priced policies for my situation over 3,6,9 or 12 months duration. I opted for a 6 month policy, I called Rob and cancelled after 10 weeks as the house sold and I received a full,immediate, refund for the remaining days on the policy with no deductions or admin charges. Excellent service and highly recommended, thank you for making a very stressful time that little bit easier 🙂

March 1, 2024
Unprompted review
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Reply from Insuristic

Thank you for taking the time to leave this lovely review. So pleased we were able to help and make things easier.

Rated 5 out of 5 stars

Great company made everything nice and simple

I contacted Insuristic last year to insure my late mother’s house until it was sold. I received very friendly, professional and helpful advice throughout the whole process. All my queries have been answered straight away and in a very friendly manner. I would strongly recommend Rob Faulkner and his company to anyone considering this type of insurance.

November 8, 2023
Unprompted review
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Reply from Insuristic

Hi Maggie, thank you so much for your lovely review. So pleased we were able to make this process easy for you.

Rated 5 out of 5 stars

Having been given little or no help…

Having been given little or no help from companies contacted in order to get probate insurance, Rob was the exception. No pressure, all the info and explanations I asked for and exactly the end result in cover I was looking for. Recommend highly.

January 12, 2024
Unprompted review
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Reply from Insuristic

Thank you for this lovely review Jeff. Pleased we were able to help.

Rated 5 out of 5 stars

The real deal!

The insurance cover required turned out to be quite complex but was given excellent advice throughout the whole process. Communication was good in every respect reacting swiftly to queries and making policy changes as necessary. This company is the real deal and would have no hesitation in using them again in the future.

December 8, 2023
Unprompted review
Insuristic logo

Reply from Insuristic

Thank you for your lovely review. Pleased we were able to help you.

Rated 5 out of 5 stars

Excellent company

Very helpful, friendly and professional and a very fast response to my query. Would highly recommend this company.

November 27, 2023
Unprompted review
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Reply from Insuristic

Thank you for your review Moira and also for your custom. Pleased we could help.

Rated 5 out of 5 stars

Super helpful and prompt service 10/10

Rob was super helpful and prompt, helping me choose a policy even on a Sunday. Excellent service and highly recommended. Nice to see a company with great customer service too. Thank you Rob 🙏👍🤩

November 19, 2023
Unprompted review
Insuristic logo

Reply from Insuristic

Hi Mary thank you so much for your lovely review, glad I was able to help. Rob

Rated 5 out of 5 stars

I can recommend this company

I required probate property insurance that Insuristic dealt with very efficiently and provided clear and concise documentation. There was a minor technical issue with payment outside of Insuristic’s control, which Rob Faulkner dealt with promptly providing an alternative solution.

September 1, 2023
Unprompted review
Insuristic logo

Reply from Insuristic

Hi Nigel, thank you for taking time to leave us a review. Pleased to hear you are happy with our service.

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