Insurte Reviews 370

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent service and quick response times. Customers consistently praise the efficient and helpful staff, noting their professionalism and understanding in various situations. Many also appreciate the seamless refund process, with funds often returned promptly and as promised, even for complex cases like visa refusals. However, some customers also noted issues with delayed application processing and long response times, particularly concerning refunds, leading to frustration and additional expenses. A few other people also felt that communication was poor, with some experiencing unfulfilled promises and a lack of resolution for their refund requests.

What people talk about most

Service

Consumers find service to be positive, with many reviewers reporting very positive experiences in acquiring,... See more

Response time

Customers consistently note positive experiences with response times, praising the quick and efficient... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, efficiency, and... See more

Staff

Reviewers consistently express appreciation for the staff's professionalism, helpfulness, and efficiency.... See more

Refund

People report positive experiences with refunds, noting prompt replies, immediate approvals, and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had an amazing quick stress free response and action today, and I'm super excited about it. Many thanks to Karine who attended to me today. This is how actions should be taken when customers requ... See more

Rated 5 out of 5 stars

We purchased travel insurance from Insurte for our Europe trip. When our travel dates changed, we needed to update the insurance as well — and the process was remarkably smooth. Just one email and eve... See more

Rated 5 out of 5 stars

Due to change in travel plans I had to cancel my travel insurance at short notice. The team responded to me promptly and made sure I get the entire amount refunded back to me before the end of 14 day... See more

Rated 5 out of 5 stars

I truly appreciate this company and their amazing team. I had so many difficulties with my kids visa process to relocate to the island and everytime we had an issue their agent supported us by putting... See more


Company details

  1. Insurance Broker

Written by the company

Simplifying Travel Insurance Worldwide. Traveling should be safe but can sometimes come with unexpected situations. That's where we come in. With over a decade of experience, insurte.com is your trusted partner in securing world travel medical insurance and ensuring compliance for your international trips. We've insured over a thousand travelers over the world. Our easy, insurance comparison website is designed to be simple, fast, and 100% compliant with Embassy and Visa Center requirements. Explore the world with peace of mind, knowing that Insurte has your back


Contact info

4.8

Excellent

TrustScore 5 out of 5

370 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

5-Star Review for Insurte

I’m truly impressed by the professionalism and efficiency of Insurte’s customer support. I requested a refund for my travel insurance following a visa refusal, and within just a few hours, I received confirmation that my refund had been processed.

The process was simple, clear, and handled with remarkable speed—something that’s rare in today’s world of online services. I appreciate how responsive and reliable the Insurte team was throughout the process.

Thank you, Insurte, for delivering such an excellent experience. I’ll definitely choose your service again in the future and highly recommend it to others!

July 2, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt response

It is impressive how the company acted on my request. There was a mistake on my birthday and I needed to change it. I wrote the email request on the night and received the revised contract the second day. Much appreciated for this prompt response which ease people's mind. Thanks!

June 16, 2025
Unprompted review
Rated 5 out of 5 stars

A great company with quick response…

A great company with quick response time. I had a disruption so I couldn't travel at the intended time. I was able to save my insurance for a later date! Thanks for the smooth process :)

January 5, 2025
Unprompted review
Rated 5 out of 5 stars

One of the best

Insurte make the whole process so seamless and easy to use, I would rank it as one of the top travel insurance options available.

June 3, 2025
Unprompted review
Rated 5 out of 5 stars

Accommodating and Highly Responsive

Deeply impressed with how accommodating and fast the Insurte team is. I had to make travel date alterations with a lot of uncertainty around plans, and they offered to put my insurance on hold. They also gave me clear instructions on how I can make it active again once I have clarity and I was able to do that as well with no hassle whatsoever! Travel planning is stressful in general, grateful for having this aspect taken care of, smoothly!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Modify Dates

I needed to extend/modify my dates for my upcoming trip. They were able to help me so smoothly. Big thanks! I have no complains or whatsoever. I was really happy with the service. Thank you!

May 29, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

I was needed to ask for a refund. Perfect experience, customer service super quick and refund obtained in a very easy and clear way. Well done.

May 24, 2025
Unprompted review

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