Integrity Automotive Reviews 

69
TrustScore 4 out of 5

4.2

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Rated 1 out of 5 stars

Sales are very good, but the after sales, we’ll once the car has been sold they promise you the earth ( wing mirror not working) but we have been given the run a round for the last 3 weeks arranged to... See more

Rated 5 out of 5 stars

The whole process from start to finish was A one very please indeed thankyou to the team perfect

Rated 5 out of 5 stars

Ed looked after us very well and we were able to do the transaction on the same day. Ed went out of his way to make sure we were comfortable as he trawled through the paperwork. A relatively good ex... See more

Rated 5 out of 5 stars

First time using integrity automotive for mechanical services as I thought they only sold cars. So glad I did, had new discs and pads to the front and rear plus wheel alignment and balancing for a pri... See more

Company replied

Company details

  1. Used Car Dealer
  2. Car Service

Written by the company

Welcome to Integrity Automotive - Your Premier Used Car Dealership and Service Center in Ipswich! Discover Ipswich's leading used car dealership and car service centre at Integrity Automotive. With years of experience, we've become the go-to destination for high-quality pre-owned vehicles and reliable automotive services. Integrity Automotive is your trusted source for top-notch, pre-owned cars in Ipswich. Each vehicle in our inventory undergoes a meticulous inspection, ensuring you get the highest quality for your investment. As the preferred used car dealership in Ipswich, our state-of-the-art service centre is staffed with skilled technicians ready to handle everything from routine maintenance to complex repairs. Your vehicle is in good hands with Ipswich's top automotive service provider. At Integrity Automotive, we prioritise customer satisfaction. Our friendly and knowledgeable team is dedicated to making your experience seamless and enjoyable, from browsing our Ipswich showroom to post-purchase support. As a proud member of the Ipswich community, Integrity Automotive is more than just a dealership; we're your neighbours. We believe in giving back and actively participate in local events and initiatives, reinforcing our commitment to Ipswich.


Contact info

4.2

Great

TrustScore 4 out of 5

69 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(69)

26 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Have been using this garage for 3 years…

Have been using this garage for 3 years now for all my needs, repairs, service and MOT.

Didn’t have a great experience last year (forgot to leave a review) but the service team have changed and it’s superb now, great service and very quick also.

Glad it’s changed for the better and here is to many more years bringing my car here.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service provided throughout

Excellent service provided throughout. Sales and service staff very helpful and friendly.
Had a minor issue with the car within the first few weeks (no fault of the dealer) which was fixed immediately without question.

August 6, 2025
Unprompted review
Rated 1 out of 5 stars

Good costumers service in regards with…

Good costumers service in regards with sales,I cannot complained.But when its about technical issues,I wouldn't recomend.I bought a Peugeot 2008,and I thought that buying from a dealer,would keep me away from investment on short term.I was told by other to be carefull at rear brak pads,and I called straight away Integrity.They booked me for garrage,but when I went there,MOT technician came to me with an attitude:I am MOT technician,I know everything,you don't count!-and told me that I could run with those breaks another 2-300 miles.Tell me now:If the MOT technician didnt even mention break peads thin on MOT,which is a matter of safety,after all,how could I trust this company to go to them for more serious problems.When you pay a lot of money for the car,I presume that a mechanic should treat you with more respect,not to make you feel useless.
Just found out that rear break disks must be replaced.Thank you Integrity Automotive for putting at risk persons.And you dont have the common sense to answer at review.you should post bad reviews on your site,by the way.

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Integrity by name integrity by nature!

Integrity by name integrity by nature! I placed a deposit on a car that I hadn't even seen, having trusted this company with their honesty. I felt at ease at this dealership, took the car for a test drive, the staff were really down to earth and helpful, making the final purchase an easy one. Really happy with my car, it came with a three month warranty which is peace of mind, not that I will need it, but it is reassuring nevertheless.

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Had my car in for a full service and…

Had my car in for a full service and mot. Staff extremely friendly.was emailed a video of the health inspection of my car. Excellent prices. Can’t fault at all. Will definitely be my go to garage from now on.

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

I recently purchased a car from…

I recently purchased a car from Integrity in Ipswich, and the experience was fantastic. I had a bit of a hiccup with the finance company when it came to transferring the money—it was a Saturday, and things were moving slower than usual. However, Paul and Aron went above and beyond to ensure everything was sorted out quickly and smoothly. Their professionalism and commitment to customer satisfaction really stood out. They kept me informed throughout the process and made sure I drove away with my new car on the same day. Highly recommend Integrity Ipswich for anyone looking to buy a car!

July 27, 2024
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. Really helpful staff

August 6, 2024
Unprompted review
Integrity Automotive logo

Reply from Integrity Automotive

Hi Liam

Thanks for the lovely review, we hope to see you for any future requirements

The Integrity Team

Rated 5 out of 5 stars

Amazing service from very friendly…

Amazing service from very friendly staff, no one trying to rip you off. Communicated throughout the process and very happy with outcome. Will be coming to Integrity for all my future car needs.

August 2, 2024
Unprompted review
Integrity Automotive logo

Reply from Integrity Automotive

Thank you for the positive feedback. We're glad you found our service friendly and straightforward. We look forward to assisting with your future car needs.

The Integrity Team

Rated 5 out of 5 stars

Came in for an air con issue

Came in for an air con issue. They resolved the matter swiftly. If you are looking for customer service with swift action then this is the place to go.
Thanks all

July 27, 2024
Unprompted review
Integrity Automotive logo

Reply from Integrity Automotive

Thank you for your review! We're pleased to hear we were able to resolve your air con issue quickly. If you need any more help, we're here for you.

The Integrity Team

Rated 5 out of 5 stars

Integrity automotive the only place I take my car

I've booked my car in short notice at integrity automotive for a diagnosis of my rear brakes and quite a bad noise coming from the front. Integrity automotive where quick to diagnose and fix my car. The price for the work was cheaper than main dealers but the level of customer service and quality of work was second to none. I was always kept up to date on the work and a health check with a video was sent to me explaining the condition of my car. I would highly recommend integrity automotive as they go above and beyond. Thank you integrity automotive team

June 20, 2024
Unprompted review
Integrity Automotive logo

Reply from Integrity Automotive

Hi Juber,

Thanks a lot for your fantastic review! We're really happy to hear you had a great experience with us. Our team always aims to deliver top-quality service, so it's great to know we hit the mark for you. Keeping you updated and explaining everything about your car is super important to us. Your recommendation means a lot, and we can't wait to keep providing you with excellent service.

The Integrity Team

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