Well,its that time again for a MOT. Booked in for 9-30am. Within the hour,I received a call regarding my car failing on all 4 tyres. The price they quoted was very reasonable and unbelievably cheap co... See more
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Sales are very good, but the after sales, we’ll once the car has been sold they promise you the earth ( wing mirror not working) but we have been given the run a round for the last 3 weeks arranged to... See more
Ed looked after us very well and we were able to do the transaction on the same day. Ed went out of his way to make sure we were comfortable as he trawled through the paperwork. A relatively good ex... See more
First time using integrity automotive for mechanical services as I thought they only sold cars. So glad I did, had new discs and pads to the front and rear plus wheel alignment and balancing for a pri... See more
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Company details
Written by the company
Welcome to Integrity Automotive - Your Premier Used Car Dealership and Service Center in Ipswich! Discover Ipswich's leading used car dealership and car service centre at Integrity Automotive. With years of experience, we've become the go-to destination for high-quality pre-owned vehicles and reliable automotive services. Integrity Automotive is your trusted source for top-notch, pre-owned cars in Ipswich. Each vehicle in our inventory undergoes a meticulous inspection, ensuring you get the highest quality for your investment. As the preferred used car dealership in Ipswich, our state-of-the-art service centre is staffed with skilled technicians ready to handle everything from routine maintenance to complex repairs. Your vehicle is in good hands with Ipswich's top automotive service provider. At Integrity Automotive, we prioritise customer satisfaction. Our friendly and knowledgeable team is dedicated to making your experience seamless and enjoyable, from browsing our Ipswich showroom to post-purchase support. As a proud member of the Ipswich community, Integrity Automotive is more than just a dealership; we're your neighbours. We believe in giving back and actively participate in local events and initiatives, reinforcing our commitment to Ipswich.
Contact info
West End Road, IP1 2DZ, Ipswich, United Kingdom
- 01473 659629
- sales@integrityautomotive.co.uk
- integrityautomotive.co.uk
4.3
Excellent
70 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 48 hours
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I would give 0 star rating…
I would give 0 star rating if it had one! This company is out to cream you for work that is not required. I had asked them to MOT my Mercedes car and to give it a full service. They came back with repairs against two MOT failures for a wheel bearing and an engine mount and quoted over seven hundred pounds. They also tried to charge me for items that were clearly stated in their quote for a full service of an additional two hundred and fourteen pounds. I decided that there was something fishy going on with their work and estimates and so had the car returned to me. I then took my car to Mercedes Dealer and got it checked out. It would seem the two items it originally failed was in fact a PASS. My Mercedes Dealer is now re-servicing the car again and that didn't include the wheel bearing or engine mount. How can companies like this exist and continue to bamboozal customers with irrelevant work and bad company practices? Integrityautomotive need to change their name. I saw no integrity in handling my car or the service I received.
September 12, 2022
Unprompted review
Reply from Integrity Automotive
Hi Helen, thanks for taking the time to write this review. At Integrity Automotive we pride ourselves on delivering exceptional value for money and unrivalled customer service, so we were surprised to hear your feedback.
We have checked our records, and you booked in through Who Can Fix My Car for a Full Service and MOT. As specified in the quote, this covers an Oil Filter and Air Filter change, and due to the service being well overdue we advised that the car would benefit from a Fuel Filter and Brake Fluid change which accounted for the additional £214 quoted. These items do not form part of a ‘Full Service’ when booked through this price comparison platform and would be classed as a Major Service and Brake Fluid Change.
We understand that getting an MOT Failure and the associated repair bill can be quite stressful, so we always send a video of the Vehicle Health Check so you can see the damaged/failed items for yourself. Your vehicle failed it’s MOT on a Wheel Bearing, and the Gearbox Mount and you were quoted accordingly for these items, one of which was genuine parts from Mercedes as no pattern parts were available.
We can see from the DVSA records that you have taken your vehicle to be MOT’d again at a different garage, and that they too have failed it’s MOT, this time on additional items. They have put the Wheel Bearing as an advisory, but according to the DVSA MOT guidance, this should always be a fail. They have also put the Gearbox Mount as an advisory, but they have made a note to say this is a marginal pass and that it should be replaced.
We carried out your Service and MOT with great care and provided you with a video so you could see the items which were dangerous and in need of replacement for yourself. We our proud to have an establishment that rivals any main dealer, and at our core is a family run and owned business. We set ourselves to a very high standard and we are sorry you left feeling bamboozled.
If you would like to discuss this further, we are happy to help.
Thanks, the Integrity Team
Excellent service and very competitively priced
First time using integrity automotive for mechanical services as I thought they only sold cars. So glad I did, had new discs and pads to the front and rear plus wheel alignment and balancing for a price that the mainstream garages quotes were well in excess of! Easy to navigate website which gives the quote for the works and this is what I paid, no hidden extras! Will now be our go to garage for servicing and related maintenance works. THANK YOU! 😊
September 2, 2022
Unprompted review
Reply from Integrity Automotive
Thank you so much for your fantastic review! We're thrilled to hear that you had an excellent experience with us at Integrity Automotive. It's great to know that you found our pricing competitive and transparent, with no hidden extras. We're glad you found our website easy to use and that we could provide all the services you needed at a price that beat the mainstream garages.
We're honoured to be your new go-to garage for servicing and maintenance, and we look forward to continuing to provide you with top-notch service in the future. If there's anything else you need or if you have any questions, please don't hesitate to reach out. Thanks again for choosing us! 😊
The Integrity Team
5 Star!!!
What can i say about this place, first spotted them when trying to find a new mechanic after relocating and wow.
Top tier work
Flawless service
Videos of work carried out and issues
Pure honesty and great value for money.
My forever garage, highly recommend.
July 28, 2022
Unprompted review
Reply from Integrity Automotive
Thank you so much for your amazing review! We are thrilled to hear that you had such a positive experience with us at our garage. It means a lot to us that you found our work to be top tier and our service flawless. Providing videos of the work and explaining any issues is part of our commitment to transparency and honesty, so we're glad that stood out to you.
We truly appreciate your recommendation and are honored to be your forever garage. If there's anything else you need or if you have any questions in the future, please don't hesitate to reach out. We look forward to continuing to provide you with great value and excellent service. Thank you again for your kind words!
The Integrity Team
Poor Repairs Service.
Took my car in for repairs following a breakdown.
They misdiagnosed the extent of repair work required. Billed me for what they had done, but also informed me that substantial further work would be required before the car could be driven again.
They held on to my car for 6 MONTHS whilst I disputed payment of their invoice.
Would advise to be careful if you take a car in for repairs.... unless you can afford to live without it for half a year!!!
January 24, 2022
Unprompted review
EXCELLENT SERVICE
One of the best and very helpful companies I have used. Charges are quite reasonable for their tip top service and wili definitely recommend.
January 5, 2022
Unprompted review
Reply from Integrity Automotive
Thank you for your fantastic review! We're thrilled to hear that you had an excellent experience with us and that you found our service to be top-notch. Providing reasonable charges for quality service is important to us, and we're delighted that you would recommend us.
If there's anything else you need or if you have any questions in the future, please feel free to reach out. We appreciate your recommendation and look forward to serving you again!
The Integrity Team
5 Stars All the way
From the minute I walked in and dropped my car off and to the point I picked my car up - considering I was on time commitment to collect my car, Integrity Automotive were on PAR with communication and helpfulness - My car washed and cleaned as well - I will be back - highly recommended
November 26, 2021
Unprompted review
Reply from Integrity Automotive
Thank you so much for your stellar review! We're thrilled to hear that you had a 5-star experience with us at Integrity Automotive. It's wonderful to know that you found our communication and helpfulness to be on point from drop-off to pick-up. We're also glad you appreciated the extra touch of having your car washed and cleaned.
We truly appreciate your recommendation and are honoured that you plan to return to us. If there's anything else you need or if you have any questions in the future, please don't hesitate to get in touch. We look forward to providing you with excellent service again!
The Integrity Team
The Best Buying Experience, A No Rush Service
The Best Buying experience you can expect and a Highly Rated customers service for there Car Sales. I initially Started my Car Purchase on Auto Trader and then I found there Website, To which you can also book a call back. The Website is also highly presented in a professional, Detailed format to help you with your purchase I Received my Call Back & The Phone Call Was very professional, A friendly, outstanding service. I asked about the Vehicle details they were given immediately.. I received No questions to make you feel uncomfortable, Nicest People you can deal with in all honesty. They offer a great service and they deserve every pound for there vehicles. I kept in contact via Whats app and they were tremendous. On the Day of collection for my vehicle it was Immaculate, Deep cleaned, Well presented and High standards for the Vehicles, All covid-19 procedures were in place, The Showroom was immaculate and i was more than happy to proceed with the business.. Thank you
January 31, 2021
Unprompted review
Reply from Integrity Automotive
Darren, I don't even know what to say! This is everything we hope a customer experiences when they purchase a car at Integrity Automotive and you seemed to have experienced it which had made us all buzz like you wouldn't know. Blown away by your comments, thank you so much.. keep in touch and don't forget anything you need we are here to help. Big Love The Integrity Team
5 star customer service
After a few bad experiences with other car garages, couldn’t of asked for better customer service. Really helpful throughout the whole buying process, and really happy with the car that I’ve bought. Would definitely recommend to anyone.
January 31, 2021
Unprompted review
Reply from Integrity Automotive
Amy it was an absolute pleasure, even though you made a dent in the Hairdo haha, thank you for your patience and being so lovely. Big Love The Integrity Team
Brilliant service
Brilliant service from Anthony at integrity automotive, even through a lockdown was easy to contact and purchase a car very quickly with delivery aswell! Would highly recommend to everyone
January 27, 2021
Unprompted review
Reply from Integrity Automotive
hank you Shaun, it was real pleasure and what a car to own for you at 21. Best of luck, don't forget where to come for your next car and I want to buy that Mustang back. Warmest Wishes Ant
Integrity Automotive.......1st class service
I had excellent service from Jon at Integrity Automotive. I would recommend this dealer to friends and family.
February 29, 2020
Unprompted review
Reply from Integrity Automotive
Thanks for the fantastic review!
The Integrity Team
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