Integro Medical Cannabis clinics Reviews 469

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff as brilliant, knowledgeable, and caring, often praising their professionalism and helpfulness. Many people appreciate the outstanding service, noting that the company puts patients first and provides excellent healthcare. The products offered are also well-received, with consumers finding them effective and life-changing, contributing to better health and well-being. However, some customers also noted issues with the ordering process, including communication breakdowns between pharmacy and clinic, and difficulties with repeat prescriptions due to stock availability. A few other people also felt that customer service could be problematic, mentioning slow responses, unhelpful staff, and even instances where they were left without medication or unable to return faulty products.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many praising the professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as professional, helpful, and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the staff as... See more

Product

Users describe positive interactions with product, highlighting the quality and effectiveness of the products... See more

Order

Customers had ambiguous experiences with order, with many praising the ease and speed of the ordering system,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Intergro ~ brilliant what can I say, it's what I've been looking for for years. Main problem I have is being unable to get on repeat a strain that works. Armed with knowledge of terpenes and the selec... See more

Rated 5 out of 5 stars

I don’t often write reviews but for this I will make an exception. Integro should be your first port of call toward your medical cannabis journey. Great consultants, knowledgable nurses and friend... See more

Rated 5 out of 5 stars

Took exactly 1 week until 1st consultation on errors from my side so could have been quicker . Spoke to Dr Nora outstanding service never belittled or made me feel awkward when explaining my usage and... See more

Rated 5 out of 5 stars

This is my 2nd time rating this company had my fillow up call with dr Nora again now have a better understanding if terpines and strain type (indica ect ) always a pleasant happy call the ordering sys... See more


Company details

  1. Health Consultant

Written by the company

We offer the UK’s leading cannabis-based therapy and care for patients suffering from chronic pain and psychiatric conditions. Our specialist Doctors provide expert advice through one-to-one video consultations and on-going support through our clinic nurse. Register with Integro Medical Cannabis clinics today for your free eligibility assessment.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

469 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 12% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

I had a great experience today for my…

I had a great experience today for my review ,nurse James provides sn amazing service along with doctor Nayee. Thanks for all the help.

October 25, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind review! We're glad Nurse James and Dr. Nayee provided great service. We appreciate your feedback!

Rated 5 out of 5 stars

Dr. Singh has changed my life for the better

A heartfelt thank you to Dr. Singh. I have been bouncing around various NHS mental health services for years with severe depression - which I now believe to be ADHD... (the NHS is full of wonderful people but so underfunded after the last 14 years)
Dr. Singh took great care to listen, and I felt heard and taken seriously. He is incredibly knowledgeable about the complexities of mental health and neurodiversity and I have every faith in his amazing expertise, combined with his appreciation of my lived experience.
He prescribed me a selection of flower which took a while to have an impact but he stuck with me through it all. Six months after my first prescription, I have reduced my antidepressants to a quarter of the dose I have been on for so long. My life has been changed forever, I am more focused, less overwhelmed, more in control of my thoughts and I'm on the path to a calm and happy life.
If you qualify to see Dr. Singh via Inegro - and are able to find the funds - then I would strongly encourage you to do so. I have rediscovered joy, and could not have done this without Dr. Singh and his wonderful team at my side. Thank you to Nurse Marco and Nurse James too.

October 22, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your wonderful review! We’re so glad Dr. Singh, Nurse Marco, and Nurse James could support you on your journey. It’s great to hear about the positive changes you’ve experienced. Wishing you continued progress and joy ahead!

Rated 5 out of 5 stars

Outstanding knowledge of weed and the…

Outstanding knowledge of weed and the best vapes. Great from start to finish

October 22, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your review! We’re glad you were happy with our knowledge and service from start to finish!

Rated 5 out of 5 stars

Very easy and smooth process

Very easy and smooth process, highly recommend

October 22, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great review, we appreciate your recommendation!

Rated 5 out of 5 stars

Dr Sunny Nayee was very helpful and we…

Dr Sunny Nayee was very helpful and we discussed a tailored treatment plan to suit my individual needs.

October 22, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your review! We’re glad to hear that Dr. Nayee was able to provide a tailored treatment plan to suit your needs. We appreciate your feedback!

Rated 5 out of 5 stars

Easy going team

Easy going team, kind friendly very helpful

October 18, 2024
Unprompted review
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Reply from Integro Medical Cannabis clinics

Thank you for your review! We're happy to hear you had a positive experience with our friendly and helpful team!

Rated 5 out of 5 stars

I could not be happier with this…

I could not be happier with this appointment from start to finish it was first class service they were informative, helpful kind and frankly everything that most customer services are not. The doctors are fantastic. The people on the other end of the phone I was super helpful and it’s fast and very reliable absolutely could not recommend them highly enough, enjoy everyone. Take care.

October 17, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your fantastic review! We’re so glad you had a great experience with our team and doctors. Your recommendation means a lot to us, and we truly appreciate your kind words. Take care!

Rated 5 out of 5 stars

Fantastic facility and long overdue.

Fantastic facility and long overdue.
The Dr’s have a genuine compassion and understanding of alternative therapies for individuals. The only downside is the affordability of the products and the buying blind is an inconvenience as you can’t return.?
So your lumbered with a product you can’t use, and feel proper shook down, even the unlicenced providers arnt this ruthless, as they’ll test and see their product before sale.
Same old story where Government is involved.

October 1, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your feedback! We’re glad to hear you’ve had a positive experience with our team.

Rated 5 out of 5 stars

Brilliant company who put you totally…

Brilliant company who put you totally at ease with the prescribing of medical cannabis/marijuana. Massive thanks to Dr Sunny for my initial consultation and for accepting me and a huge thanks to James for my follow up appointment and for being a lovely fella who is so knowledgeable about the MC and which strain will help with pain/mental health/insomnia etc. Thank you to the whole company and I would not hesitate to recommend Integro to anyone looking into MC.

October 14, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind review! We’re glad to hear Dr. Nayee and Nurse James provided great support and helped with your treatment. We appreciate your recommendation and are always here to help!

Rated 5 out of 5 stars

What a fantastic company ive never felt…

What a fantastic company ive never felt more comfortable discussing my condition with anyone not even my own gp james was fab so nice and very helpful im looking forward to starting my journey

October 4, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind review! We’re glad James made you feel comfortable and supported. We’re excited to be part of your journey!

Rated 5 out of 5 stars

Very easy to talk too

Very easy to talk too, very friendly and very knowledgeable.

October 1, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great review! We’re glad to hear you found our team friendly, approachable, and knowledgeable. We appreciate your feedback!

Rated 4 out of 5 stars

Excellent service and access to full…

Excellent service and access to full medical list of available medications, excellent and informed staff, nurses and Drs. Only 4* due to delay of patient portal that will make life easier for all. I would highly recommend to anyone considering, to give Integro a god consider as I know most people are happy with the level of care they receive. Especially nurse James, and Dr T. Ahsan. Both excellent.

September 27, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great review! We’re glad to hear you had a positive experience with our team, especially Nurse James and Dr. Ahsan. We appreciate your feedback and your recommendation means a lot to us!

Rated 5 out of 5 stars

Great clinic

Integro is the best clinic, i iwish they had an app. Its down to you the patient to call and follow up becuase it isnt streamlined, dispite that this clinic is the best. Fast, efficient and up to date. Just wish it was cheaper.

September 26, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your review! We’ll continue working to improve and provide fast, efficient care!

Rated 5 out of 5 stars

Excellent service

Excellent service felt listened too and helped during the appointment thanks again

September 24, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great review! We’re glad to hear you felt listened to and supported during your appointment. We appreciate your feedback!

Rated 5 out of 5 stars

Great service very helpful

Great service very helpful and informative. I’m more happy with my experience far with Integro

September 24, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your positive review! We’re so glad to hear you’re happy with your experience and found our service helpful and informative. We appreciate your feedback!

Rated 5 out of 5 stars

Extremely helpful at every turn

Extremely helpful at every turn. Don’t hesitate to contact Integro for an alternative medication ✌🏻

September 24, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your great review! We’re so glad to hear you found our team helpful. We appreciate your recommendation and are always here if you need us!

Rated 5 out of 5 stars

Great fast and knowledgeable helpful…

Great fast and knowledgeable helpful staff. Would highly recommend this company

September 17, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your fantastic review! We’re glad to hear you had a positive experience with our team. We truly appreciate your recommendation!

Rated 5 out of 5 stars

Once I gave them the information they…

Once I have them the information they needed, it was very easy to get started. The consultation was straightforward.

September 16, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your review! We’re glad to hear the process was easy and straightforward. We appreciate your feedback!

Rated 5 out of 5 stars

Great firm

Great firm. The process was easy from applying to delivery of medicines

September 13, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your review! We’re glad to hear the process was smooth from start to finish. We appreciate your feedback!

Rated 5 out of 5 stars

Professional & caring

This clinic provides an extremely professional and caring service which I would recommend without hesitation

September 13, 2024
Unprompted review
Integro Medical Cannabis clinics logo

Reply from Integro Medical Cannabis clinics

Thank you for your kind review! We’re so glad to hear you found our service professional and caring. Your recommendation means a lot to us!

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