International Dance Shoes Reviews 2,985

TrustScore 3.5 out of 5

3.4

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See what reviewers are saying

Rated 1 out of 5 stars

The worst service. Express delivery to Europe doesn't work (I paid 47 euros for it). The sender refused to help me find the package that was lost in transit. The sender also refused to refund the mone... See more

Company replied

Rated 5 out of 5 stars

I can't recommend this shop highl enough. All the shoes I have bought from International Dance Shoes are of excellent quality and very comfortable. I really appreciate that all models have an anima... See more

Rated 5 out of 5 stars

I had the first available appointment this morning and way made to feel welcome by all staff from beginning to end. Lewis was super helpful, attentive and patient whilst advising me on the best shoe... See more

Rated 5 out of 5 stars

First class customer service, backing up great products. I had never bought ballroom shoes before and was nervous about finding ones that were a comfortable fit. The advice I was given by the Sales... See more

Company details

  1. Shoe Store
  2. Dance Store

Written by the company

We are 2020 Queen's Award for Enterprise Winners, specialising in the design and manufacture of Ballroom & Latin American dance shoes and make all of our shoes in Milton Keynes, UK. Our collection offers shoes for ladies, gentlemen and children and our shoes by worn by many of the world's leading dancers, as well as dancers from BBC's popular 'Strictly Come Dancing'.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

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1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Highly recommend

The shoes are very comfortable and is of high quality. Ordering was easy and was delivered promptly. There were no hassles and they do business straightforward. I highly recommend this shoes for anyone who’s into ballroom dancing!

July 25, 2023
Rated 3 out of 5 stars

Overall these dance shoes are perfect

Overall these dance shoes are perfect. However, I am wondering why there are not enough holes in the shoe straps. I do not have the thinnest legs in the world and still every time I need to make the extra holes to make the shoes tighter.

July 20, 2023
International Dance Shoes logo

Reply from International Dance Shoes

Hi Sandra,

Thanks for taking the time to review us and sorry to hear your comments that you needed extra holes. We have a standardised template for the holes and there are people that will need a couple of more holes punched every now and then - we do hope to find a way of getting more wholes punched across a larger length of the strap to help solve this for everyone! If you place another order with us, just drop a note in the order comments to ask us to punch some extra holes and the guys in our factory will do that for you no problem.

We're glad that overall they're perfect though!

Many thanks,
International Dance Shoes

Rated 1 out of 5 stars

US + Returns (Vegan)

I live in the US, and was recommended this company by a friend because of the quality of vegan latin shoes. When I inquired internally about the best way to go about this, I was advised to buy regular latin shoes, find my correct size, and then return the regular shoes and order a custom vegan pair.

In several email transactions with different customer service members, I was never warned about the high cost of returning the shoes properly.

I paid 94 US dollars for each pair of shoes I bought. I was quoted between 90 - 150 US dollars to return EACH pair.

Now I am left with two pairs of leather shoes that are not my correct size, and I won't wear because they are leather.

I will have to find another company that makes vegan latin shoes. I am so heartbroken about this experience.

July 21, 2023
International Dance Shoes logo

Reply from International Dance Shoes

Hi Rachel,

Thanks for taking the time to review us and sorry to hear your frustration.

We don't typically mention the return cost being so high, because we've not heard of anyone being charged $90/$150 before for a single pair - that's incredibly high. Just had a quick look through the email exchange and our team recommended USPS because it's the lower cost option vs. UPS which is the most expensive.

Unfortunately we don't offer free returns as the cost of producing shoes here in the UK, as a small family business, is high enough and it's not feasible to do so, even within the UK we don't offer free returns.

The logic of getting some shoes to try before committing to the non-returnable vegan ones is good so as to ensure you end up with the right size, but we'll drop you an email about this all so we can find a way to get these shoes back to us for less than what you have been quoted by UPS and then get your vegan shoes sorted.

Many thanks,
International Dance Shoes

Rated 5 out of 5 stars

Very happy customer …

Their website is really easy to navigate. I knew what I wanted as I've bought from their workshop in Milton Keynes previously.
My shoes arrived within days of ordering, even though they were made to order, and are beautiful.
I'm very happy with my purchase ☺

July 9, 2023
Rated 3 out of 5 stars

Differs in length than previous pair of same size

Hello,
I have a couple pairs from years ago which I love and are still going strong so I wanted a new pair. I ordered the same size as my last pair but they are shorter in length by about half size. I am disappointed as I had to ship them to Trinidad and the customs and duty fees were very expensive. The shoes themselves do look good but sad that they are smaller than the last.

July 9, 2023
International Dance Shoes logo

Reply from International Dance Shoes

Hi there,

Many thanks for taking the time to leave your comments and we're sorry to hear that your shoes didn't quite fit as perfectly this time around. Hard to comment too much without seeing how old the previous pair might have been but of course you can return/exchange if need be, though we appreciate that it's expensive.

From Trinidad it might be less expensive to order from the US next time - we have a store locator on our website which might be able to help find some stockists that might be able to ship without as high shipping charges.

Many thanks,
International Dance Shoes

Rated 5 out of 5 stars

I love IDS shoes.

I always wore shoes made of lycra. These shoes always improve my dancing not only in practice but also in the competition. My favorite is lycra, currently wearing leather shoes that I accidentally bought on this Blackpool and this one is only wearing for practice. At first, it felt harder on the outside of the foot than lycra, but now it's okay because I tamed my shoes. Rather, it seems to have the advantage of being durable. Overall, IDS shoes are the best compared to any other shoes. However, the price is burdensome because I purchased it in Korea, so I am disappointed that I cannot replace it as often as I think.
Thank U IDS danceshoes !❤️
love you hugs :)

June 20, 2023
Rated 5 out of 5 stars

I found my brand

First of all IDS shoes fits my feet nicely without having to break them in. Fast delivery to the US when ordering directly from IDS UK.

June 30, 2023
Rated 3 out of 5 stars

On the pricey side

I’m in the US, so I think that may affect my experience. When I was trying to place the order for the shoes, I couldn’t find the difference between the widths on the site so I had to email. The reply didn’t come in time so I ended up ordering the wrong size and now I have to send it back for an exchange. Shipping to and from the US is very expensive and I ended up spending almost double the price of the shoes with the back and forth.

June 30, 2023
International Dance Shoes logo

Reply from International Dance Shoes

Hi Johanne,

Thanks for taking the time to leave us a review. Had a quick look into this and looks like we got back to you within a working day and unfortunately you placed the order straight away. Sadly you're correct and that US to UK (and vice versa) shipping isn't so cheap and unfortunately as a small business we can't offer free returns even though we wish we could.

There is a store locator on our website (link below) and perhaps it makes sense to see which might be most local to you? If not so local, get in touch as they will be happy to order shoes in for you - and it won't cost as much should you have to return them (subject to their T&C's of course)

https://www.internationaldanceshoes.com/stockists-americas/

Hope this helps,
International Dance Shoes

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