InternetFlorist - Your Worldwide Online Florist Reviews 

Expensive for what I got the florist had to make do with what they had so basically got a tiny bouquet for 90quid didn't put the order through in time for the morning delivery

I ordered a Premium size bouquet, but it was delivered too small for that. The service also delivered the bouquet very late. In the comment, I asked for the bouquet to be delivered during the first hour of the service, in the morning, but it happened only in the evening. At that time, the recipient was not supposed to be at the specified address, but only due to unforeseen circumstances he was able to receive the greeting. I have used this service several times and each time something was wrong, but the last order was a complete disaster. I am ashamed of the bouquet with which I tried to congratulate a person dear to me. This is an expensive and unreliable service. I do not recommend it.

I ordered a bouquet for my mother's 75th birthday and paid approximately NZ$100.On the day of delivery, I received urgent emails and WhatsApp messages telling me that the flowers I had ordered were unavailable. I was offered a Gerbera bouquet as a replacement, but only if I paid an additional €12.I replied that I was happy with the Gerberas but not with the additional charge. I had already paid in full, and I did not consider it my responsibility to pay extra because the company could not fulfil the original order.I then received a phone call and was told that the Gerberas were also unavailable and that "nothing was open" in Bulgaria on a Thursday. As someone originally from Bulgaria, I checked with family there and confirmed it was a normal working day, not a public holiday or any special closure.During that call, I agreed to a replacement because it was my mother's birthday and my priority was ensuring she received flowers that day.The flowers were delivered on time, and my mother was happy to receive them. The problem arose when she sent me a photograph of the bouquet. It looked nothing like the bouquet I had ordered or the Gerbera replacement that had been discussed. In my opinion, it was a small, basic arrangement with only a few blooms and did not represent reasonable value for the price paid.I complained and provided photographs. Throughout a lengthy email exchange, the company repeatedly returned to the same argument: the original flowers were unavailable, I agreed to a replacement, and flowers were delivered.My complaint was never that flowers were not delivered. My complaint was that the replacement bouquet was significantly inferior in size, value, quality and presentation to both the original order and the replacement bouquet that had been proposed. The most frustrating part of the experience was the refusal to acknowledge this distinction. Even when offering a goodwill refund, the company continued to insist that it had done nothing wrong and repeatedly stated that the order had been fulfilled correctly. Eventually, I accepted a €15 goodwill refund (yet to be deposited in my account) simply to bring the matter to an end. I did not accept it because I agreed with the company's position. Mistakes happen in business. What disappointed me was the lack of accountability, the changing explanations, and the unwillingness to acknowledge why a customer might reasonably be unhappy after paying NZ$100 and receiving a bouquet that appeared substantially below the standard of what was ordered and discussed.

Made the extra effort to make the delivery successful

Sweet
Seamless experience

Easy to use, pretty flowers arrived on time.Fair price.
Happy

I ordered birthday cake for my wife. It was frozen. But looked like melted and frozen again. Its been one week and i still havent had my refund yet. I wouldnt really mind it if it was just regular day and to pay 70usd for it.

They delivered the flowers on the right day, but I had ordered a large bouquet of roses and they delivered the cheap small one. The large one was twice as expensive.

The delivery man went above and beyond to contact my wife and get these flowers to her. She loved the beautiful and commented on the quality of the service.

In time delivery, flowers were fresh. Everything according to my wish

I ordered a birthday cake to Glasgow for my daughter. The cake has not arrived, they are not responding to my messages! What kind of company is this????
.....2 days later The company admitted that there was a shipping error and I received a full refund.

I paid, but nothing was delivered. They didn’t respond to my complaint either.

the only problem was that it was delivered to the next apartment without informing the person who slould receive it

Customer service is really poor. I ordered flowers on Sunday 21st June to be delivered 6 days after on Saturday completely dead. I shared proofs of no communication, zero attempt to contact the recipient, etc , the resolution is offer me a 10 euros compensation for a bucket that cost me 50 euros and arrived dead to the destination. Absolutely outrageous

Wrong color, and no proper communication, and took too long to be delivered.. And they note was not delivered. So i did get what I paid for. It spoiled my surprise for my gf. But i appreciate that you did delivery something still thank you.

Flowers (roses) arrived as described with a beautiful Teddy Bear, much loved by the recipient. Process was easy.

Quick, reliable and efficient

The bunch of flowers looks much better that the one you see in the pic. It was awesome!!

Simple and efficient ordering. Flowers, balloons and Cava delivered on time and as expected (mostly- roses meant to be pink were red). Very happy with the service.