InternetFlorist - Your Worldwide Online Florist Reviews 

13,873
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 1,251 reviews, reviewers had a great experience with this company. Customers frequently praise the excellent service, highlighting the smooth and efficient ordering process from start to finish, even for international deliveries. Many people appreciate the prompt and on-time delivery of their orders, often noting the beauty, freshness, and stunning appearance of the flowers received. Reviewers also commend the helpfulness of the delivery personnel and the clear communication, including the accurate delivery of personal notes. However, some customers also noted discrepancies where the delivered product did not match the website's description or the specific color requested, appearing different than expected. Additionally, a few other people experienced issues with late deliveries or orders that were not delivered at all.

What people talk about most

Delivery service

Customers had ambiguous experiences with delivery service, with many praising timely and quick deliveries,... See more

Product

People report ambiguous experiences with product, with many customers praising the beauty, freshness, and... See more

Order

Reviewers mention ambiguous feedback about order, with some finding the online ordering process easy and... See more

Service

Clients share positive opinions on service, with many reviewers describing their experiences as excellent,... See more

Quality

Customers consistently note ambiguous experiences with quality, with many praising the beauty, freshness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The flowers were delivered a little bit different than shown on the webpage. The flowers were wrapped in a red paper, which made them look a little cheap. But other than that the service was perfect.... See more

Company replied

Rated 4 out of 5 stars

The most important thing was that the flowers were delivered on time after a straightforward ordering process. The flowers were expensive by UK standards but I have no experience of the cost of living... See more

Rated 5 out of 5 stars

I have ordered twice from this florist now & both times they hav delivered Promptly & efficiently. My Beautiful Lady LOVED the Flowers. Everything from ordering, the service on-line to the delivery ra... See more

Company replied

Rated 5 out of 5 stars

Ordered flowers from the UK for my friend who had just relocated to Camposol. Her flowers were delivered exactly when they were supposed to, she was delighted with them. They looked absolutely stunnin... See more


Company details

  1. Flower Delivery
  2. Florist

Written by the company

Let http://www.Internetflorist.biz take care of your floral arrangements by occasion; including Birthday bouquets, Mother's Day flowers, Valentine's Day flowers, Newborn Baby and much more. We offer a large selection of flowers, plants, floral arrangements, and baskets at very competitive prices that will not be matched anywhere. Order online and have your flower delivery taken care of. The team at Internet Florist is committed to providing you the highest quality flowers, plants and gifts available at the fairest price possible. Every customer is very important to us and we strive to give our utmost professional attention to every single order. Our entire staff is dedicated to delivering the highest level of customer service.


Contact info

4.1

Great

TrustScore 4 out of 5

14K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 1% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(13,873)

1,498 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Customer service to improve

Thank you for delivering the flowers. However, I think a receipt and delivery confirmation would be a plus. Otherwise we have no idea if and when delivered.

June 6, 2026
Rated 5 out of 5 stars

Great service

Great service, they came back to me as the address aas wrong and kept on ot to deliver to the right address. Fast response and very polite. Thanks

May 31, 2026
Rated 5 out of 5 stars

I will prefer you again!

The delivery was on the day I wanted.
The flowers were very beautiful and as described in the picture of the order. The price was value for money!
I am very happy!! I will prefer you again!

May 21, 2026
Rated 1 out of 5 stars

I am extremely disappointed with my…

I am extremely disappointed with my experience.
I placed my order several days in advance to ensure that the bouquet would be delivered on a specific date, which was very important for the occasion. Unfortunately, the flowers arrived a day late, completely defeating the purpose of scheduling the delivery in advance.
To make matters worse, the bouquet arrived in poor condition and did not look fresh or well cared for. When I contacted customer service to raise my concerns, I was told that a refund was not possible, despite the delivery not being fulfilled as agreed and the product being unsatisfactory.
I chose this company because I expected reliability and quality, but neither was delivered. Based on this experience, I will certainly not be purchasing from them again, nor would I recommend them to others.

June 4, 2026
Unprompted review
Rated 5 out of 5 stars

As mentioned arrive…

Because your company make everithing very well, in time required, and with beautifull flowers. Also to arrive to the place of the adress perfectly.
Many thanks

May 27, 2026
Rated 4 out of 5 stars

Delivery to my door

The experience was good because the baskets were brought right to my door.

May 29, 2026
InternetFlorist - Your Worldwide Online Florist logo

Reply from InternetFlorist - Your Worldwide Online Florist

Dear Vanessa,

Thank you for taking the time to share your feedback.

We are pleased to hear that you had a good experience and that the gift basket was delivered directly to your door as expected. Providing a convenient and reliable delivery service is very important to us, and we're glad we could meet your expectations.

Thank you for choosing InternetFlorist.biz. We look forward to serving you again in the future.

Kind regards,


Customer Service Team
InternetFlorist.biz

Rated 1 out of 5 stars

Unfortunately

Unfortunately, my experience was not very pleasant. The delivery was late. I chose your service because I was offered delivery on May 17th; otherwise, I wouldn't have chosen you. But you couldn't deliver on that date, leaving me with a very difficult choice: either cancel the order entirely or accept a delivery rescheduling. I was forced to accept the rescheduling. But that's not all the problems your service created. You also delivered a bouquet with fewer flowers than I ordered and paid for!

May 26, 2026
Rated 3 out of 5 stars

It Was really smaller then the basic…

It Was really smaller then the basic picture.

May 27, 2026
InternetFlorist - Your Worldwide Online Florist logo

Reply from InternetFlorist - Your Worldwide Online Florist

Dear Edina Jakupovic,

Thank you for sharing your feedback, and please accept our sincere apologies that the bouquet delivered appeared smaller than expected.

We completely understand your disappointment, especially when the delivered arrangement does not fully match the impression from the product image. Our team has already reached out to the local florist to review your order in detail.

We have also requested additional information and, if possible, photos of the delivered bouquet so we can properly investigate what happened and ensure a fair resolution.

We truly value your feedback, as it helps us improve both our service and our partner network. We hope to have the opportunity to resolve this for you and restore your trust in our service.

Best regards,

Customer Service Team
InternetFlorist.biz.

Rated 5 out of 5 stars

I recommend everyone to a great…

I recommend everyone to a great organization, beautiful flowers, professionalism

June 3, 2026
InternetFlorist - Your Worldwide Online Florist logo

Reply from InternetFlorist - Your Worldwide Online Florist

Dear Mariusz/Damian,

Thank you very much for your kind recommendation and for taking the time to share your experience.

We are delighted to hear that you were pleased with the flowers, our professionalism, and the overall service. Positive feedback like yours means a great deal to our team and motivates us to continue delivering excellent service to our customers worldwide.

We truly appreciate your trust and look forward to serving you again in the future.

Kind regards,


Customer Service Team
InternetFlorist.biz

Rated 5 out of 5 stars

Beautiful flowers delivered on time.

Beautiful flowers delivered on time.

May 31, 2026
InternetFlorist - Your Worldwide Online Florist logo

Reply from InternetFlorist - Your Worldwide Online Florist

Dear Ms. Silvia,

Thank you for your wonderful review!

We are delighted to hear that the flowers were delivered on time and that you were pleased with the service. Your kind feedback means a lot to us and to our local florist partner who prepared and delivered your order.

We truly appreciate your support and look forward to serving you again in the future.

Best regards,

Customer Service Team
InternetFlorist.biz

Rated 5 out of 5 stars

Thank you

Thank you. The quality of flowers, smooth communication and the actual delivery with a smile (the delivery person greeted amicably), all in all great service.

May 25, 2026
Rated 5 out of 5 stars

Thankyou our friend in Germany was very…

Thankyou our friend in Germany was very happy and received her gift with no delays.

May 30, 2026
InternetFlorist - Your Worldwide Online Florist logo

Reply from InternetFlorist - Your Worldwide Online Florist

Dear Amelia,

Thank you for your wonderful feedback!

We are delighted to hear that your friend in Germany received her gift on time and was very happy with it. Knowing that we helped make a special occasion memorable means a lot to us.

We truly appreciate your trust in our service and look forward to assisting you again in the future.

Kind regards,

Customer Service Team
InternetFlorist.biz

Rated 1 out of 5 stars

Paid for flowers and confirmation received that flowers had been delivered, have since been informed from receipient that no flowers have been delivered.

I had a very traumatic experience with internet florist.biz
On Sunday 17/5/26 I ordered flowers for my elderly mother to cheer her up, and wish her a speedy recovery,
I received a confirmation saying that flowers have been delivered as agreed upon, Monday 18/5/26 and thought nothing more of it, until a family member were asking me where are the flowers ?
When I complained, Internetflorist replied that 2 attempts had been made on the 20/5 and 21/5 to deliver, but no one to receive.
And at the same time Internetflorist told me, that I should have notified them within 48 hours of no delivery, how could I know when they already had confirmed delivery of said flowers 18/5/26.
Let me just clarify I gave a very thorough address to the nursing home my mother resides at, and there is absolutely no way , that flowers could not be delivered to staff and then given to my mother.
What I am desperately pleading to you all here is, if you want to send flowers to loved ones, please stay from away from Internetflorist.biz it is heartbreaking to be told that the flowers you thought had arrived and later being told otherwise.

May 17, 2026
Unprompted review
InternetFlorist - Your Worldwide Online Florist logo

Reply from InternetFlorist - Your Worldwide Online Florist

Dear Helle Leung,

We are sincerely sorry to learn about your experience and understand how disappointing and upsetting this situation must have been, especially as the flowers were intended to bring comfort to your mother during her recovery.

We acknowledge that the delivery communication you received caused understandable confusion. Receiving a delivery confirmation and later learning that the flowers had not reached the recipient is understandably frustrating, and we regret the distress this caused.

After reviewing the matter, we have processed a full refund for your order. While our local delivery partner reported difficulties completing the delivery, we recognize that the overall experience did not meet the standard of service we aim to provide.

Please accept our sincere apologies for the inconvenience and disappointment caused. We appreciate your feedback, as it helps us improve our processes and communication with both customers and delivery partners.

Kind regards,


Customer Service Team
InternetFlorist.biz

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