In the Garage Reviews 205

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are extremely happy with the product, often describing it as well-made, high-quality, and exceeding expectations. The products are praised for their durability, effectiveness in protecting vehicles, and ease of installation, with some noting they hold up well through various weather conditions. Reviewers consistently highlight the exceptional customer service, noting the team's helpfulness, responsiveness, and willingness to resolve issues promptly. Additionally, many appreciate the fast delivery and efficient service, making the overall purchasing experience very positive. However, some customers also noted issues with communication regarding delivery and occasional slow shipping times. A few other people also felt that the product was not suitable for damp or winter climates, experiencing condensation and moisture buildup, and suggested clearer information about product limitations.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers praising its quality, durability, and... See more

Quality

Clients share positive opinions on quality, with many reviewers describing products as well-made, durable,... See more

Customer service

Users describe positive interactions with customer service, consistently praising it as excellent, perfect,... See more

Delivery service

Customers consistently note positive experiences with delivery service, with many praising the fast delivery... See more

Service

Reviewers highlight positive aspects of service, with many finding it hard to imagine better service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reporting back after using the garage for 8 months. It survived a brutal New England winter on Nantucket Island, off the coast of Massachusetts. No snow accumulation despite two major storms and zero... See more

Company replied

Rated 5 out of 5 stars

I bought Ultimate Outdoor Car Shield 18' to store an E30 M3, took one size larger as I wanted some space to move around the car. Fantastic customer care, helpful and reactive. Fast delivery, super e... See more

Company replied

Rated 5 out of 5 stars

Excellent quality product at a better price than competitors! I can highly recommend this product if you are looking for a safe way to store your valuable car or boat or other items. A great transact... See more

Company replied

Rated 5 out of 5 stars

Pricing was extra competitive. Communication was excellent. A few of the minor components failed within two years and Filippo did not hesitate in sending replacement fans and power supply. His produ... See more


Company details

  1. Car Accessories Store

Written by the company

Our products set up in minutes and guarantee nothing touches your car. Continuous filtered airflow reduces condensation keeping your vehicle dryer, safe and clean


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

205 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Good product

Good product, arrived quickly and when expected. Considerably better than the alternative manufacturer.

October 29, 2023
In the Garage logo

Reply from In the Garage

Thank you Andy!

Rated 5 out of 5 stars

Tough product

Tough product, fits my W114 1972 mercedes coupe well. Fans powerful. Customer service good (had a small problem with a power supply, replaced FOC and next day delivery).

November 27, 2023
Unprompted review
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Reply from In the Garage

Hi Guy, thank you for your review and we are glad you are happy with your Car Shield

Rated 2 out of 5 stars

I brought the Next Generation Car…

I brought the Next Generation Car Shield a year ago. At first it was far from what it purported to be. Unfortunately, contrary to the sales pitch, on it’s own it has the potential to destroy your car / investment. I spent a month constantly drying the inside walls and ceiling, while my car - a rare Aston Martin - dripped underneath in a very stressful manner. It would take at least 3 full kitchen rolls (sometimes more), a window squeezy on an extendable pole, and several hours (often beyond midnight) a night to dry inside the “Shield” and rubber floor matting as well as I could and I would still have to do it all over again, day after day after day.

It often seemed my car would have been dryer if I went back to parking it outside on the drive with it’s breathable car cover on. Especially when the wind was blowing.

I was told by email from Filippo that “in extreme environments” that would occasionally happen. But the truth is it was just normal, drizzly, November UK weather not the extreme one off.

(And that’s not even mentioning the days when it was dry outside the “Shield” - but not inside. Or the fact that in low temperatures the cold ground can cause condensation to form under the car alone even with £700.00 worth of rubber matting inside the “Shield”and under.)

Then I was told that the “key” was to make sure the “Shield” was as sealed and insulated as much as possible so no additional air could get in. While separately advising someone else with the same issue, who left a review, that “ventilation” was the “key” and to open all the doors as much as possible! Seemingly suggesting they didn’t even know how their product even worked!

After a month I decided enough was enough and brought a desiccant dehumidifier. And here is the real key.

The fans are continually pumping damp air from outside into a plastic bubble. The filters do not remove the moisture just ‘try’ and reduce the dust. The moisture in the air can’t escape once inside the bubble no matter what the product blurb says because it is plastic and sealed and not breathable enough.

Like it or not you need something to remove the moisture from the air and pump it back outside. (Without letting a load more damp air and dust in trying to “ventilate” it.)

Consequently, as advertised the Ultimate Car Shield is not fit for purpose. It is not the ultimate solution. It is a body without a heart. It is missing a vital ingredient.

On it’s own as advertised it is a 1 or 2 star product. It doesn’t matter how impressive it looks, you won’t trust it with your pride and joy when water is dripping from the walls and ceiling and under your car. Or when mould starts forming inside your car.

It should be advertised as part of the solution, not the ultimate solution. One of several things needed. Because it’s not the ultimate solution. Not as long as it doesn’t come with a desiccant dehumidifier.

The desiccant dehumidifier is the most important ingredient. And it isn’t included. It transformed the tent / shield into something more in keeping with what you would expect. Dry. No more dripping walls or ceiling. No more stress. (Okay, you may struggle not to feel the ceiling, just in case, every time you go in there).

As long as the dehumidifier is set to at least 50% relative humidity. (60% RH is not enough when competing with the “Shield’s” fans - it still lead to mould growth inside my car - something I never had before I brought the shield - and I dread to think what else I couldn’t see).

But you will need to raise the dehumidifier off the ground high enough to run a two meter continuous drainage hose outside through the side door zips. As, regrettably, there is no dedicated flap.

As well as put it on a separate extension lead to the inflator and fans. As being a dehumidifier it may turn off when the temperature drops below zero - especially in the winter. And you may want to restart it from the plug once the temperature raises without going in the “Shield” and risk any potential dripping from the ceiling caused by opening the doors and allowing a possible damp ceiling deflate onto the roof columns.

And your electricity bill will almost multiply overnight by at least £2.00 a day and over £65.00 a month.

If it was advertised as PART of what you needed the rating would be higher. If it came with a dehumidifier it would be higher still. But, on it’s own, advertised as the Ultimate solution, it needs to be taken with a very big pinch of salt.

Furthermore, despite what the website says the (£600.00) privacy panels DO come with the shield. Or at least mine did. I didn’t include them in my order. But despite ignoring the follow up email offering them for half price (£300.00 - yes really!) they were clearly attached, seemingly at the point of manufacture. With no suggestion they made a version without - or sent me the wrong one - anywhere on the box or instructions.

November 26, 2023
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Reply from In the Garage

Hello Mark, we do appreciate the time you took to review us and are sorry for your initial experience with our product. We are always looking to improve and will take your comments into consideration as we develop the product further.

We are happy that you have now managed to make it work for you. Just to clarify a few points:

We advise to seal and fully zip the shield when not airing it out

The filters are not designed to remove moisture but to protect from dust

It is designed so the air escapes out the zippers helping the constant flow and exchange of air

We do not supply a dehumidifier because in many climates this is not needed (Even within the UK there are differences) but we can recommend one

The estimated cost of a running a 300W dehumidifier would be around £55/month if run 24/7 but this is not required 100% of the time and not all year round

Privacy panels are optional for the product as per our offer but the factory added them in your box for free by mistake.

Kind regards, Filippo

Rated 5 out of 5 stars

The Car Shield 'Bubble'

The 'Bubble' car shield is THE very thing we need to secure and help preserve our restored 53 MG-TDC.

Our garage is subject to dust, an occassiional mouse, and without climate control. The 'bubble' solves most of those challenges. It prevents damaging condensation, mildew and mold and filters dust from coating the car. Mice and insects are blocked out, giving us peace of mind that our investment is more secure.

As owners in their 70's, we are challenged to cover & uncover the car since the clear bubble portion unzips around the bottom leaving it deflated draped over the car. Then the task of carefully 'folding' it off the car can be exhausting.

All in all, the product benefits out weigh the efforts in property handling the cover.

October 4, 2023
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Reply from In the Garage

Hello James. Thanks for your review and we are glad you love the product!

Rated 5 out of 5 stars

Work with Filippo to find out what size…

Work with Filippo to find out what size garage I needed for my mustang. I ended up with a 20 foot ultimate for out door use. The garage arrived in a timely manner. The garage itself is very well made and looks good in my driveway. Had a small problem with one part got ahold of Filippo and it was looked after wright away. Thanks to all at the garage for a positive experience purchasing my new unit. Will be purchasing more in the near future for my bike and other toys.
Five stars not enough glad to deal with this company.
Thank you

June 29, 2023
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Reply from In the Garage

Glad you are happy. Great customer!

Rated 5 out of 5 stars

This is incredible

This is incredible. it's exactly what I needed. I have a 23 C8 corvette and looked for all types of solutions. this was the only one that makes it hard for rodents to eat my wiring harness and protects the car from all elements. I had a car cover but that was a pain taking off and on and it was water resistant not waterproof so it didn't really keep that car clean. this is the ultimate solution . Delivery was quick set up was a snap.

May 23, 2023
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Reply from In the Garage

Appreciate the review and we are glad you are happy and your car is protected!

Rated 5 out of 5 stars

Ultimate Outdoor Car Shield

Very pleased indeed with the level of service given by in the Garage.
The quality of the product is second to none and you can see that a lot of time and effort has gone into giving customers a solution to the problem of if its not possible to biuld a more conventional garage for whatever reason.
What more can I say ,easy to set up,total protection for you pride and joy and with such a high lever of biuld quality I'm sure my ultimate outdoor car shield will last for many years to come.
Could'nt reccommed this product highly enough.
Many thanks.

May 2, 2023
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Reply from In the Garage

Thank you Simon for taking the time to review us

Rated 5 out of 5 stars

Excellent product

Well constructed of quality material.

May 17, 2023
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Reply from In the Garage

Thanks Ron, we are glad you think so!

Rated 5 out of 5 stars

very, very fast and good support

great Support. i can't say something to the product at the moment. My car is at the mechanics at the moment

May 7, 2023
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Reply from In the Garage

The product was successfully delivered after a few days delay by DPD. The client is happy!

Rated 5 out of 5 stars

Great Product!

Great Product!! Filippo was the selling point, Great Guy!!

April 12, 2023
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Reply from In the Garage

Thanks Brian! We appreciate your business

Rated 4 out of 5 stars

Revised review

I gave this company a one star for the product as I could not inflate the product. However, they were very quick to come back to me and help with the product. The product is excellent and the Customer Service is excellent, but I still feel the assembly instructions need to be improved. As a result, I can only give a 4-star review instead of a 5-star review.

March 11, 2023
Unprompted review
Rated 2 out of 5 stars

Condensation and mould everywhere after 3 months storage

Whilst the company were very quick to deal with and despatch the order, I’m not really that impressed with the car bubble at all. I purchased the 18ft outdoor version back in October/November, and Have had the car in winter storage since then. Over the last weekend I dug the car out to get it ready for it’s Spring MOT and when I pulled the cover back I was horrified to see puddles around the tyres, masses of condensation on the roof and mould EVERYWHERE inside the car (yes, I did have the windows open). There’s also bubbles formed under some of the paint and rust on some of the outer metal parts which I know weren’t there before it went in….

Whilst this part is my fault, when I removed and unzipped the cover, I slightly dragged it over the rear spoiler (as it’s so heavy) and it’s rubbed the paint off and gone through to the plastic primer underneath. I’ve never had such issues with a normal soft cover.

Overall not very happy at all with it as keeping it under a cover (which I have done for years) has been better for it. Kind of a waste of money IMO and wish I hadn’t bothered as I don’t think it’s fit for purpose…

EDIT IN REPLY TO ITG:

Yup, totally agree with needing 2 people to unwrap the car. It’s just a shame I didn’t know that before purchasing… my bad

In regards to keeping temps stable, it’s pretty hard when you have 2 fans pulling in all that cold/wet air. The problem is it doesn’t dry out after the weather has changed. With a normal breathable cover, at least it dries out when outside temps change. I did unzip the front end by around 2-3 inches every so often (to copy the carcoon flap they have) and it just didn’t make any difference. It just seems to me once water is in, it can’t get out. I also have a rear indicator LED cluster go down, as it’s full of condensation and so are the headlights which it’s never done before. Basically, it’s going to cost me a lot of money to put right and the ‘bubbles’ do more damage than good and are not fit for purpose….

April 3, 2023
Unprompted review
In the Garage logo

Reply from In the Garage

Hi Mike, we are sorry about your experience. We would like to point out that in certain weather conditions, the airflow may not be sufficient to completely avoid condensation. In high humidity and cold weather, moisture capacity in the air is reduced and the dew point is higher. When the air temperature reaches or dips below the dew point, airborne water vaper will form dew when it comes in contact with a colder surface – such as the walls or ceiling of the Car Shield. The best ways to counter this are to: • Open the CS regularly to increase air flow for several minutes each day of high humidity and cold weather. Ventilation is key. • Wipe down the ceiling and the walls of the CS • Keep the temperature inside and outside the CS as stable as possible. Avoid warming the air in the CS as that will increase the amount of humidity the air can hold. In terms of the material, it is heavier than regular car covers as it needs to be strong to withstand the weather conditions and as such should be handled with two people. Best wishes. In the Garage.

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