This TV wall bracket is superb. Low profile when retracted, very well engineered and sturdy when expanded, fixings supplied give a very secure hold to the wall, and to the rear of the TV. It’s a two m... See more
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Review summary
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Reviews shaping this summary
I contacted Invision Technology to help me figure out installing a 65in TV on their wall bracket which had suited very well for a 50in TV. They were quick to help me find a solution after I’d send the... See more
Company replied
Absolutely the best customer service I have ever experienced; and as I am 78 years old that's saying something. I bought my TV wall mount around 4 years ago and still they are prepared to provide te... See more
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I recently purchased the MX400 dual monitor arm for my two 32" curved monitors. Unfortunately, the geometry didn't quite work for my specific setup, and I realized this after the 30-day Amazon retur... See more
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Company details
Written by the company
At Invision our philosophy is very simple – Expertly engineered products alongside world class customer support. Every mount, monitor arm and TV stand is put through its paces by our excellent product development team and tested extensively until it hits our store. Our products are made for strength, durability and style and our excellent product reviews mean that you can be safe in the knowledge that your screen is in safe hands with Invision.
Contact info
3rd Floor, Falcon Mill, Handel St, BL1 8BL, Bolton, United Kingdom
- 03337727728
- help@invisiontechnology.co.uk
- invisiontechnology.co.uk
4.9
Excellent
1K reviews
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What a fantastic company
What a fantastic company, excellent quality product and exceptional customer service.
My wall mounted TV had to be replaced, I had purchased the HDTV-DL bracket back in 2017, lost the instructions and spares.
I emailed Invision who responded the next working day with the installation instructions and informing me they had dispatched a full set of installation screws which I received the following day.
I needed to contact Invision again as I still needed help with the configuration of the bracket on my new TV. Within the hour Invision got back to me with the information I needed, we are now up and running :-)
A big thank you to Lorna and the team for all their help.
November 21, 2023
Unprompted review
Very quick delivery service of the…
Very quick delivery service of the products ordered. We ordered at 3pm and the items were with us next day.
November 8, 2023
Solved a problem
I recently bought a new tv to fit into the wall recess next to the fireplace. I bought a wall bracket at the time but it didn't fit the TV as it covered the power inlet. I tried another bracket but no luck. I found Invision Technology on the net and gave them a ring, explained my problem. They couldn't have been more helpful and recommending a solution. I was sent extra spaces and bolts to create a space for the power supply. I ordered the HDTV-E bracket. I have now fitted the bracket and I'm very pleased with the quality of the bracket (especially for the price) and the customer service was excellent I would recommend Invision Technology
October 31, 2023
Quick delivery: very good product
I ordered a double monitor kit and it arrived quickly, was easy to assemble, and had all the right bits.
And it is decent quality for the price.
October 31, 2023
Brilliant from start to finish on my…
Brilliant from start to finish on my orders, top notch products, keep it British made, a huge thank you to their customer services too…
October 30, 2023
ExcellInvision Technology - monitor arms
Excellent customer service. Great products.
August 17, 2023
Unprompted review
Great product
Great product, I would definitely recommend this for wall mounting TV'S
Swift Delivery!
October 14, 2023
Everything is fine!
The hardware is very solid, all parts seem to be almost oversized and both installation and handling work(ed) perfectly. A request via email had been answered in no time - friendly and competently! Nothing to complain about! Thank you!
October 15, 2023
Unprompted review
Just the job
October 13, 2023
Helpful and speedy response from…
Helpful and speedy response from technical support.
September 15, 2023
Unprompted review
Monitor Stand and customer service
Had an issue with a monitor stand delivered my Amazon, box had been opened, was missing parts... after contacting their support they sent with 0 cost all that was missing. Great support. The stand has been working like a charm, very good quality and doing a good job with 2 heavy monitors.
August 7, 2023
Unprompted review
Excellent customer service
Needed advice on fixing a new tv to our original Invision wall bracket. Customer service was excellent. Kindly sent diagrams etc which were brilliant and explained where I was going wrong. The bracket was purchased 5 years ago and is fabulous quality.
October 1, 2023
Unprompted review
Super Customer Service
I had a very technical and individual question and the customer service gave me a super support, sharing several document and recommending a potential solution
August 24, 2023
Unprompted review
The gas spring monitor stand that I…
The gas spring monitor stand that I ordered was a far cheaper looking version of the previous monitor I purchased.
October 7, 2023
Unprompted review
Reply from Invision Technology
Hi Tony,
We're most concerned about this experience. Unfortunately, your review was submitted into the service section, rather than product and was overlooked.
So that we can assist, please could you let us know which model of monitor arm you are dissatisfied with, along with the order numbers?
Our goal is always for you to be 100% happy with your purchases and we look forward to ensuring this is the result.
Kind regards,
Victoria
Invision Customer Care
Spare parts and Customer Service
I contacted the company to get some spare parts for my sons bedroom tv mount (which is very good) after he moved out as he took his tv as well as a mounting plate.
They got back to me and from the conversation I had with them it's obvious this company and their staff really care about their customers and afterservice.
By far the best customer service I have ever had.
Thank you to Victoria and Invision, I am very grateful for your help.
October 3, 2023
Unprompted review
Exemplary customer service
Exemplary customer service. Bought an MX150 off Amazon that turned out to be a repackaged return as it did a full 360 at the base which it is not supposed to be able to do, plus it was starting to wobble and bits of broken plastic were starting to show. Contacted Invision expecting the usual rigmarole returning an item you get with most companies these days, but they just replaced it straight away with a new one. So rare to find a company these days that will replace something that isn’t right without first expecting you to jump through hoops of red tape to do it. I’m not going to be buying monitor arms all the time of course, but I’d certainly recommend them to anyone that is for the no-quibble customer service alone - but the arm is exactly what I needed and works a treat.
August 30, 2023
Unprompted review
Poor delivery service
Delivery was stated 24to48hrs, ordered to coincide with other work that was being done, but due to my product taking 5days I had to re-schedule which put me 2weeks behind
August 24, 2023
Reply from Invision Technology
Hi Norman,
Thanks for your Trustpilot review and I’m sorry to learn of the experience.
Just to follow up on what I've already explained in our email correspondence, unfortunately, your order came in after 1pm cut off on Friday 25th August, which also happened to be a bank holiday weekend. We do offer free next business day DPD delivery, but even if your order had been placed earlier that morning, due to the timing, your order still wouldn't have been out for delivery until Tuesday, due to the holiday weekend.
Our products are all available on Amazon, where most qualify for automatic next day delivery, and I genuinely regret we did not get the opportunity to explain or provide assistance.
Whilst I completely understand your frustration, these circumstances and the timing of your order are unfortunately a little out of our control and the offer of compensation is still open.
Should you have any other questions or concerns, please don’t hesitate to ask.
Kind regards,
Victoria
Invision Customer Care
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