I ordered a ring for my 13th anniversary, it got shipped then it said it got cancelled the 2 days before my anniversary and had no solution other than refund. It said online the ring was still availab... See more
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See what reviewers are saying
I loved the look of these earrings and after shopping around these seemed like an excellent value. I have been disappointed with online purchases before- who hasn't ? I read and reread the descripti... See more
Honestly the earrings I purchased are incredibly gorgeous and sparkly. They have 14k stamped inside the hoop and the clasp is really secure compared to some other ones I bought in L.A… However, the ho... See more
I had bought a replacement engagement ring from Ioka when I lost my original diamond. Two years later, the ring I purchased from them lost a stone. I mailed it back to them for a repair and after th... See more
Company details
Written by the company
High quality fine jewelry for an affordable price
Contact info
606 S. Hill Street, 90014, Los Angeles, United States
- hello@iokajewelry.com
- iokajewelry.com
3.4
Average
131 reviews
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I love the product
I love the product, the shipping was very fast. I would love you guys have answered my questions thouth
January 27, 2024
I'm in love with my new ring
I'm in love with my new ring, it's stunning 😍. Great quality & real gold.
Amazing customer service, very quick to respond as well.
Will definitely be shopping here again.
January 8, 2024
Unprompted review
This is my treasury
I was just as happy with my wedding ring set, from IOKA. After our year of separation. I'm looking forward to him putting my new set on. I love my set as much as the originals if not more now.
December 28, 2023
Good product
I ordered several different pieces as birthday and Christmas gifts, not knowing what to expect for quality. The items were all worth the cost. I did return a few things as they were no longer needed. The return process was easy
December 26, 2023
Certificate of Authentication
Ordered off Amazon, Italian Gold Horn with 22 inch necklace, it is ok, pretty cheap looking to be honest and I did not receive a "certificate of authentication" which should come with anything claiming to be 14K solid gold, question to the company is your product gold plated or truly solid gold, in what country is the gold from? I will be taking it to a jewelry store to verify :)
December 12, 2023
Unprompted review
My husband loves his birthday present
I ordered a scorpion charm and chain for my husband's birthday. I saw the charm on another website, but the chain was separate. It was difficult trying to match up a chain and charm because even though they both were gold, they looked to be two different colors. When I stumbled upon IOKA, I saw that they sold the same charm with a choice of several different styles of chain as a set.
It looks even better in person and my husband loves it. It was shipped quickly and it arrived I'm a timely manner.
November 12, 2023
Being a senior and navigating around…
Being a senior and navigating around the web is very difficult for me but Shiro made this experience effortless
Shiro went waaaay beyond what I would expect from a customer service rep cudos to him. I was very satisfied with my purchase with the economy being what it is I believe my purchase was in line with what is available in the jewelry industry. Thank you again Shiro
September 28, 2023
Beautiful ring,received it exactly on…
Beautiful ring,received it exactly on the date giving to me. Came in a nice ring box. Most importantly it fits my daughter finger perfectly. She has really small hands. Thank you she loved it for her 15th birthday thank you so much.
September 11, 2023
Not very honest seller
I bought a necklace from Ioka Jewelry (or Jewelry by Ioka as they are called on Itsy and other online selling platforms). When I used it, I discovered that the links have edges and those edges hurt my skin whenever my neck moves, which indicates a flaw in the design of the necklace.
I contacted the seller (Ioka Jewelry or Jewelry by Ioka) and I discovered that, to accept my return, they will not refund the $55 that they charged for shipping and I have to spend another $55 to ship the item back. Which means I will loose around $100 to return a $256 item.
Obviously, this is a textbook case of defrauding the clients by selling them faulty items then make it impossible for them to return it.
I am writing this revue so nobody else gets burned by Ioka as it happened to me.
After reading Ioka response (below) it shows that they cannot adress the details of my post. Which proves that I am right: they put the return options on Amazon, so I am still loosing $100 to return $256 item. The plot is to make the return impossible and the client stuck with faulty product. Beware.
August 27, 2023
Unprompted review
Reply from IOKA Jewelry
Hello,
We are sorry that you feel this way. We asked that you proceed with Amazon.ca's (Canada) return process and you did not want to continue with the standard return process. We are unable to inspect and provide further help.
Thank you,
Ioka Jewelry
Will defiantly order again
Will defiantly order again. Fast shipping. just what i was looking for. Thank you will recommend 100%.
August 2, 2023
Great quality and fast shipping !
July 31, 2023
Broken clasp
My grandson’s clasp on his necklace broke. I sent a message and they fixed it for a reasonable fee.
July 27, 2023
In love with my new earring hoops
The earrings are beautiful with a lot of sparkle!!!! They came in a pretty box and the price is excellent for 14k gold!!!! I will be buying more!!!
July 29, 2023
Unprompted review
Very nice and got my order to me quickly
June 28, 2023
Never received my ring!
May 11, 2023
Disappointed
Well I got my order late, got the wrong one send out to me when I finally got something. Working on getting this resolved but not again will I buy. That 2day shipping. LIES!
Also, the pictures show a little bit more to the rings, they are pretty thin.
June 9, 2023
Reply from IOKA Jewelry
Hello,
We are sorry to hear you were disappointed with your order. We provided a return label and attempted to fix the issue as quick as possible. Please contact us further for any further help.
Thank you,
Shiro
Great quality for the price
Great quality for the price! Fast secure delivery and ordering. Beautiful packaging.
May 30, 2023
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