I ordered a ring for my 13th anniversary, it got shipped then it said it got cancelled the 2 days before my anniversary and had no solution other than refund. It said online the ring was still availab... See more
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See what reviewers are saying
I loved the look of these earrings and after shopping around these seemed like an excellent value. I have been disappointed with online purchases before- who hasn't ? I read and reread the descripti... See more
Honestly the earrings I purchased are incredibly gorgeous and sparkly. They have 14k stamped inside the hoop and the clasp is really secure compared to some other ones I bought in L.A… However, the ho... See more
I had bought a replacement engagement ring from Ioka when I lost my original diamond. Two years later, the ring I purchased from them lost a stone. I mailed it back to them for a repair and after th... See more
Company details
Written by the company
High quality fine jewelry for an affordable price
Contact info
606 S. Hill Street, 90014, Los Angeles, United States
- hello@iokajewelry.com
- iokajewelry.com
3.4
Average
131 reviews
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lively Oval Hoops
Although, I misjudged the size of the hoop earrings (I thought they would be bigger) I purchased they are lovely. I have worn them daily. I really like the tri-tone gold and oval shape. The price was the best I found and shipping was extremely fast. I would definitely purchase again from this business.
May 17, 2023
Amazing quality , fast shipping , painless return
I received my order a lot faster than I expected! The quality of the product was amazing and it was also packaged very well. Unfortunately I didn’t pay attention to the size and had to return the item. Return was very easy and got my full refund in a timely matter. I will be shopping here again in the future !
March 30, 2023
Is exactly like in the pictures
Is exactly like in the pictures, looks beautiful in my fiancée finger
March 21, 2023
The item I wanted was backordered and…
The item I wanted was backordered and the company went above and beyond to find it for me with a very limited timeline. I received the item right on time and I was pleased with the quality.
February 28, 2023
Left message called back within the…
Left message called back within the hour. Understood that I wanted the same item with different length chain. Sent me email with easy instructions to complete my order which arrived quickly.
February 14, 2023
Beautiful Jewelry
Ordered a gift for my daughter she loved it. The necklace came in well packaged and quick delivery. I will definitely order again.
December 1, 2022
Not even a week after I purchased this…
Not even a week after I purchased this ring I e of the diamonds fell out.
January 10, 2023
Reply from IOKA Jewelry
Hello,
We are sorry that you had an issue with your ring. Please contact us directly so we can have this fixed for you as your item should be under warranty.
Thank you!
Shiro
Customer service was greatgreat customer service
Customer service was great, I returned 2 identical rings 1 I purchased from them the other from a different company. I took several months because of the holidays but they fixed both rings and all I had to pay for was the safe shipping. Both rings are beautiful. Thank you
January 16, 2023
Reply from IOKA Jewelry
Hello - glad we were able to be of service! Thank you for your patience with the repairs.
Love the Star Tri color 14K necklace
Love the Star Tri color 14K necklace. Great pricing too.
January 4, 2023
Beautiful heart shape locket and necklace.
Great product and great service. Had a minor issue with my order but Shiro at Ioka fixed it right away. Can’t wait for my daughter to open her Christmas gift. She’s going to love it!
December 20, 2022
Great shipping and response times
Great shipping and response times, for my jewelry and it was beautiful. Great quality!
December 7, 2022
Great products quality customer service
Great products quality items. Very good customer service
October 14, 2022
I bought a 14k gold comfort band for an Anniversary gift
I bought a 14k gold comfort band for my wife for our anniversary as a “back up” wedding ring, she sometimes doesn’t wear her original wedding ring with all of the diamonds in it because she thinks it’s too showy.
She seems to really like it and said with the comfort band it felt “soft” and very comfortable putting it on, she could tell the difference before I told her about it being different with the comfort band. She’s mentioned that wearing it during the day, she can’t even feel it.
The ring was shipped very fast and in perfect condition. Considering this ring was about 20 times less expensive than her original wedding ring and she likes it, makes me confident to order from your company again.
September 24, 2022
A Favorite Jeweler!
Great price and communication, nice packaging and fast shipping. Have been buying from Ioka for over a year!
September 21, 2022
The purchase was good transaction
The purchase was good transaction, they arrive quickly.
buy two products.
I like one very much.
but the other is very thin and small.
May 31, 2022
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