I ordered a ring for my 13th anniversary, it got shipped then it said it got cancelled the 2 days before my anniversary and had no solution other than refund. It said online the ring was still availab... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I loved the look of these earrings and after shopping around these seemed like an excellent value. I have been disappointed with online purchases before- who hasn't ? I read and reread the descripti... See more
Honestly the earrings I purchased are incredibly gorgeous and sparkly. They have 14k stamped inside the hoop and the clasp is really secure compared to some other ones I bought in L.A… However, the ho... See more
I had bought a replacement engagement ring from Ioka when I lost my original diamond. Two years later, the ring I purchased from them lost a stone. I mailed it back to them for a repair and after th... See more
Company details
Written by the company
High quality fine jewelry for an affordable price
Contact info
606 S. Hill Street, 90014, Los Angeles, United States
- hello@iokajewelry.com
- iokajewelry.com
3.4
Average
131 reviews
Replied to 16% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
October 13, 2021
Pendant color not as described more of…
Pendant color not as described more of a copper color.
September 16, 2021
Reply from IOKA Jewelry
Hello Becky,
We are sorry to hear that you are not satisfied with the order. The item is sandblasted toward the center which gives off a darker appearance than the polished area on the outer part of the pendant. If you have a problem with this piece, please reach out to us directly so that we can further help.
Thank you.
My wife loves her tiara ring I…
My wife loves her tiara ring I purchased for our wedding anniversary and I'm very happy for that thank you ioka jewelry!
July 17, 2021
Your service was excellent!
July 12, 2021
wow I really liked the pendant
wow I really liked the pendant, it is spectacular and it looks beautiful, and I highly recommend Ioka jewelry. All Your Items Are Authentic and Wonderful, thank you very much for your excellent service and nice day.
June 14, 2021
I purchased a cross pendant for my…
I purchased a cross pendant for my nephew christening and it’s perfect. Delivery was fast, 2 days as promised.
June 3, 2021
Quality and beauty together
May 18, 2021
Shiro gave great service
Shiro gave great service. Very pleased. A+
Medallion and Bale perfect
February 22, 2021
Reply from IOKA Jewelry
Thank you Jeff! Glad you like it :)
-Shiro
Shiro is a superstar!
There was an issue with the item I ordered being shipped out of state by a FedEx mishandling (not IOKA's fault at all). Shiro was a superstar and helped to get the item to its correct destination. Thank you so much!
January 5, 2021
Beautiful
It’s hard to tell the true size from the pictures that are posted, but it’s a very beautiful necklace and so shiny. I hope it is durable.
December 10, 2020
Beautiful crucifix
Beautiful crucifix. I’m so glad I ordered this for my daughter. The detail is great also.
November 22, 2020
The ring felt light
The ring felt light. Weight was 7.33grams.
Love the look fits perfectly.. wish it was filled smoothly, then hollow underneath the daimonds and onix top. I would of pay alittle extra for that. Going toTest the 14kt. of gold, since it's my first time perchasing jewlerly for you guys... Want to trust u so I may shop and order jelwlery in the future.
October 21, 2020
The Customer representative I dealt…
The Customer representative I dealt with (Kenzo) was very knowledgeable and helpful throughout my purchase. Also, the prices and quality of merchandise are great! They earned my business both now and in the future. SC Ft. Pierce, FL
October 20, 2020
Great Products and Customer Service
Quick shipping and awesome customer service! I took a chance ordering through their site instead of Amazon.com and it was a great experience. Better prices on their site and they will help you find what you need. I asked for pictures of the items and got a response immediately. Their pendants and chains are great! Highly recommend! Ask for Shiro!
October 20, 2020
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.