IOKA Jewelry Reviews 131

TrustScore 3.5 out of 5

3.4

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Rated 1 out of 5 stars

I ordered a ring for my 13th anniversary, it got shipped then it said it got cancelled the 2 days before my anniversary and had no solution other than refund. It said online the ring was still availab... See more

Rated 5 out of 5 stars

I loved the look of these earrings and after shopping around these seemed like an excellent value. I have been disappointed with online purchases before- who hasn't ? I read and reread the descripti... See more

Rated 4 out of 5 stars

Honestly the earrings I purchased are incredibly gorgeous and sparkly. They have 14k stamped inside the hoop and the clasp is really secure compared to some other ones I bought in L.A… However, the ho... See more

Rated 5 out of 5 stars

I had bought a replacement engagement ring from Ioka when I lost my original diamond. Two years later, the ring I purchased from them lost a stone. I mailed it back to them for a repair and after th... See more

Company details

  1. Jewelry Store

Written by the company

High quality fine jewelry for an affordable price


Contact info

3.4

Average

TrustScore 3.5 out of 5

131 reviews

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1-star

Replied to 16% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Amazing!

I was worried about buying jewelry online but this was a great experience. The necklaces I bought were beautiful and it shipped soo quick. I will definitely continue to buy from here! (:

April 14, 2022
Rated 5 out of 5 stars

LOVE LOVE LOVE

I loved the look of these earrings and after shopping around these seemed like an excellent value. I have been disappointed with online purchases before- who hasn't ? I read and reread the description- measured my other earrings so I would have an idea of the size for comparison. Braced myself for delivery and WOW! They are exactly as described- maybe a little heavier and richer than I expected. LOVE LOVE LOVE- would definitely buy from this company again!

February 21, 2022
Rated 5 out of 5 stars

Perfect

Very pleased with my purchase fast shipping and the earrings are just as pictured very shiny high quality will be purchasing more

February 15, 2022
Rated 5 out of 5 stars

5 Stars

Beautiful medal, although a bit smaller than expected. The quality of the medal is excellent and the price reasonable, however, so I would absolutely order from here again!

December 14, 2021
IOKA Jewelry logo

Reply from IOKA Jewelry

Thank you Gabriela! We're glad you're happy with your order.

Rated 5 out of 5 stars

Best Customer Service I Have Ever Experienced.

They sent the wrong size when I ordered a pair of hoop earrings. They didn't have the correct size in stock. They offered me the next size at a 10% discount but I wasn't happy with that price. I counter offer the discount and they made me very happy when they accepted my offer since it was not my mistake. The communication was excellent. Great customer service. The person that was in contact with me is called Shiro and treated me with kind and respect at all times. The jewelry pieces are beautiful. I definitely recommend it. The shipping was super fast. If you forgot to purchase someone's present and you need to arrive fast I would say order at IOKA website and you won't be disappointed. Both of my orders arrived in two days.

November 26, 2021
Rated 5 out of 5 stars

I had the most excellent customer…

I had the most excellent customer service. Shiro is amazingly kind, knowledgeable of their beautiful gold chains & pendents. 2 day free shipping to me and on returns. Communication was easy by phone calls, texting, and with photos to help me decide exactly what I wanted. After my decision, with Shiro’s help, I’m happy to say I chose a solid 14k yellow gold Figaro chain 20” with cornicello horn, and a solid 14k yellow gold gorgeous flat curb 24” chain. Both complimented the solid 14k yellow gold Valentino 17” chain I already had from a prior estate purchase. All 3 look gorgeous together. I will be a return customer. This was the easiest, most helpful, kind, and knowledgeable jewelery business I’ve ever had the pleasure to work with. Fair trustworthy, honest honest prices. Thank you again Shiro, and staff at IOKA Jewelry

October 18, 2021
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