The selection of glasses and the staff were excellent. I was given loads of personalised help to choose a really lovey pair of glasses. And the glasses are excellent value for money too. It went beyon... See more
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The retail store was bright and well layer out. Staff very polite courteous and helpful. The range of glasses were excellent and good value for money. The fitting and ordering were quick and simple. K... See more
Company replied
Great choice of frames and lense options. This was 2nd pair of glasses from Iolla, with prescription lenses and I'll definitely be going back! Excellent pricing
Company replied
10/10 and a brilliant experience! The Iolla store looks fantastic, and the range of glasses inside didn't disappoint! Customer service was spot on, offering advice and style support in a friendl... See more
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Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
14 St Anns Square, M2 7HQ, Manchester, United Kingdom
- 0141 334 9044
4.8
Excellent
156 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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First time using Iolla
Extremely friendly and knowledgeable staff who made me feel relaxed while selecting my frame.
Pleasant and comfortable surroundings.
Frames need to be more robust, as I have to keep going back to the store to have then readjusted, as they easily bend out of shape.
October 10, 2025
Reply from IOLLA - Manchester
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great quality 👌
Great quality 👌
10/10 , great quality, great price and im very happy with my new glasses
October 15, 2025
Reply from IOLLA - Manchester
Hey Erfran, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Great place to buy new glasses
Great place to buy new glasses, at a fraction of the price of opticians choices.
Team are friendly, professional, very knowledgeable about lenses, glasses and prescriptions.
Third time I’ve bought glasses here.
Lots of voice and colours.
October 14, 2025
Reply from IOLLA - Manchester
Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Always excellent service in Manchester…
Always excellent service in Manchester - had 2 pairs of prescription glasses and sunglasses and great quality.
6* would be added as my prescription is super high (-8.0/-7.5) and thinner lenses are included in the standard price.
TOP MARKS!!
August 2, 2025
Reply from IOLLA - Manchester
We’re delighted to hear you had a great IOLLA experience Ben! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Reply from IOLLA - Manchester
We’re delighted to hear you had a great IOLLA experience! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Reply from IOLLA - Manchester
Hey Dan, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Perfect Purple
Been craving a pair of glasses in my favourite purple forever and now I have them! Just perfect - stylish but quirky; oversized but elegant. Love them.
September 25, 2025
Reply from IOLLA - Manchester
We’re so pleased to hear you love your new specs Lynne! The Campbell frame is a fantastic choice in a fabulous colour!
Reply from IOLLA - Manchester
Hey Denise, thanks for leaving us this 5 star review! We hope to see you again soon.
EXCEPTIONAL SERVICE
EXCEPTIONAL SERVICE! From start to finish! Wow! I've an Iolla convert and will be back and telling everyone I know!
September 1, 2025
Unprompted review
Reply from IOLLA - Manchester
Wow, this is so fantastic to hear Joe! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted. We’d love to see you back in our showroom any time.
Reply from IOLLA - Manchester
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Great selection of frames.
Great selection of frames, efficient service. Will visit again.
August 29, 2025
Reply from IOLLA - Manchester
Hey, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Looked online then went into store
Went into the shop after looking online. The lady was wonderful and really helpful. I had my little girl with me and she was helping to but the lady at the store let me try on as many as I wanted ( big purchase after all) and made sure I was happy. She fitted me and did my PD all whilst my 3 year old kept interrupting she had patience of a saint. She got them sent to my house as I live far from the closest one but if I had an issues with my specs I would go down and feel comfortable to have them fit them to my face etc
August 28, 2025
Reply from IOLLA - Manchester
Hey Samantha, thanks for taking the time to leave us this great review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Lady at Manchester store was really…
Lady at Manchester store was really helpful towards me thank you 😊
June 16, 2025
Reply from IOLLA - Manchester
Hey Anthony, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Jasmine in store at Manchester was…
Jasmine in store at Manchester was outstanding as was Becky offering online support. I wouldnt hesitate to recommend this company. Their glases are fab quality and I have never received this level of support in store in any other brand. Jas really is engaged in your dilemmas and has great knowledge, again not seen that level of product knowledge wrt lenses in other stores. Have recommended to my partner.
August 2, 2025
Unprompted review
Reply from IOLLA - Manchester
Hey Rebecca, wow thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Reply from IOLLA - Manchester
Wow, this is so fantastic to hear Jacqui! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Nice pleasant staff great range of…
Nice pleasant staff great range of reasonable priced glasses, definitely will be going back for another pair
August 13, 2025
Reply from IOLLA - Manchester
Hey Stephen, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Reply from IOLLA - Manchester
Hey Denise, thanks for leaving us this 5 star review! We hope to see you again soon.
Efficient and speedy service
The service I received from the staff member was fantastic. She gave me the space to look at the designs myself and she made recommendations based on my needs - I am very short sighted and I ended up picking the Paterson design in clear.
I didn't feel like the staff member was trying to upsell or to pressure me to buy. The process was very quick and I was amazed at the cost for the glasses including lens. Usually I pay upwards of £300 for thinning down the lens for my glasses.
Finally I was very happy to find out that Iolla is a Scottish company.
July 30, 2025
Reply from IOLLA - Manchester
Hey Shamila, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. The Paterson frame in clear is a fantastic choice. We hope to see you again soon!
Nice glasses but...
Ordering was straighforward. The glasses are lovely. However, they don't fit my face, which is always a risk when ordering on line. But there isn't a showroom near me. Went up to Bury to visit my bro in law and so travelled in to Manchester to visit the show room and get them adjusted, it was closed! On a Saturday! Really not good enough. Now I have to wait for a guide to be sent to me to adjust myself. Not that happy about that.
August 11, 2025
Reply from IOLLA - Manchester
We're so sorry to hear that you're disappointed in your IOLLA experience Sarah! Our Manchester showroom had to open a little later than normal on Saturday the 16th due to unexpected issues that were outside our control.
A member of our Customer Support Team will reach out to you shortly to do all we can to help.
Reply from IOLLA - Manchester
Hey Dave, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
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