As an about ten years 1&1 (Ionos) "Loyal Customer", I rarely write feedback like this, but I truly felt I had to. Your web support representative, Mr. Pax, was more than just helpful—he was a warm, re... See more
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Review summary
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Reviews shaping this summary
Raniel really saved this account altogether. I came in really upset about the service, which turned out was a misunderstanding so he went with how to resolve the issue. So instead cancelling the accou... See more
He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting u... See more
Company replied
I appreciate Ionos' patience with our late payment this month. We finally learned that our bank had electronically triggered a "fraud" alert due to the fact that the charge came from outside the US???... See more
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Company details
- Web Hosting Company
- Business to Business Service
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
About IONOS | ionos.com
Written by the company
About IONOS
IONOS is one of the leading cloud platforms for digital success – providing businesses with robust cloud and hosting infrastructure, expert guidance, and solutions that grow with their needs.
Hosting solutions
We’ve been empowering businesses with high-performance products at affordable prices for over 25 years. From domains, website builders and online stores, to optimized WordPress hosting and scalable cloud servers – you’ll find everything you need for your next project.
Cloud solutions
The IONOS Cloud offers real data sovereignty, scalability, and high availability. That’s why enterprises and the public sector alike rely on our IaaS compute, storage, backup, and PaaS services.
With peak performance, transparent pricing, high security, and professional support – we’ll help you make your digital transformation a success.
Why IONOS?
IONOS is your digital partner with more than 22 million active domains and over 8 million customer contracts. For over 25 years, we‘ve been developing innovative and reliable solutions on our own georedundant infrastructure in Europe and the USA.Our award-winning support team is here to answer any questions you have, 24/7. As an IONOS customer, you’ll also get individual support and advice from your own personal consultant.
Contact info
United States
- 1 484-424-7392
- support@ionos.com
- ionos.com
4.7
Excellent
42K reviews
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These guys are biggest rip off on the…
These guys are biggest rip off on the planet. I was getting 70$ per month for god knows what all the things they listed for a web hosting. I transferred my domain to hostinger and I have only 250$ for the whole year. That is a whopping 600$ savings for me.
May 14, 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Kirthi,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that you were dissatisfied with the pricing and overall experience you had with our services, and we understand how frustrating billing concerns can be. We appreciate you bringing your perspective to our attention.
We understand from your review that you have since transferred your domain and services elsewhere. If you have any questions about your prior account or need further assistance, we would be happy to help! At the moment, we do not have enough information to locate your account. If you would like us to review this further, please reply with your Customer ID, or email us at Help@IONOS.com with the subject line “Trustpilot Review,” and our team will be glad to assist you.
Your feedback is genuinely appreciated and will also be shared internally as part of our continued efforts to improve transparency, communication, and the overall customer experience.
Thank you again for your feedback and for giving us the opportunity to review your concerns.
Corrie, IONOS
He was the most helpful and patient…
He was the most helpful and patient customer support person I have ever experienced. He was able to understand what we needed through our low tech ability to explain it. 10 stars. Thanks for getting us up and going so quickly and thank you for being so prompt with the follow up’s. -Adam
May 14, 2026
Reply from IONOS | ionos.com
Hi Adam,
Thank you so much for your wonderful feedback! We’re truly delighted to hear that the support you received was so helpful, patient, and easy to understand, especially when explaining technical needs can sometimes be challenging. It’s great to know everything was resolved quickly and that the follow-ups were prompt as well. We’ll be sure to share your kind words with the team—they’ll really appreciate the recognition. Thank you again for your trust and support!
If you ever have any questions or need assistance, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
The service and support I received were…
The service and support I received were excellent. The consultants that helped me were very knowledgeable and resolved my issues quickly and efficiently.
May 14, 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Ashiel,
Thank you so much for your kind feedback! We’re really glad to hear that the support you received was excellent and that our team was able to resolve your issues quickly and efficiently. Providing knowledgeable and effective assistance is something we truly value, and it’s great to know that came through in your experience.
We appreciate your support and are always here whenever you need help again. If you ever have any questions, you are welcome to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Hunter was very knowledgeable and…
Hunter was very knowledgeable and helped me resolve my issue quickly and efficiently.
May 14, 2026
Customer Service…
Danica Abalo helped me and I really feel like I am in good hands. The customer service was perfect and relieved the stress I had from dealing with webild. Thank you Ionos I will recommend you to everyone.
May 14, 2026
Reply from IONOS | ionos.com
Hi Marcela,
Thank you so much for your kind feedback! We’re truly glad to hear that Danica was able to support you and help relieve the stress you were experiencing. It’s wonderful to know you felt well taken care of and in good hands throughout the process—that’s exactly what we aim for. We’ll be sure to share your appreciation with Danica, and we’re grateful for your recommendation.
Thank you again for choosing IONOS, and we’re always here whenever you need us. Please feel free to reach out to myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Great Help From Joh Lourd Tariao
May 14, 2026
very helpful
May 14, 2026
Understood my issue and took the steps…
Understood my issue and took the steps necessary to ractify fo me. Very pleasent to talk to.
May 14, 2026
customer support person was nice
I needed to cancel my account and the customer support person was pretty nice. Hope it all cancels correctly.
May 14, 2026
Be mindful of scamming emails
It was an amazing experience. Brought to my attention of scammers pretending to be Ionos.
May 14, 2026
Reply from IONOS | ionos.com
Hi Trina,
Thank you for sharing your feedback—we’re really glad to hear your experience was positive and that our team was able to alert you to potential scam emails. Staying safe online is extremely important, and it’s great that this was brought to your attention so you can be more aware going forward. We appreciate you taking the time to highlight this, and we’re always here if you ever need support or want us to review anything suspicious.
If you ever have any questions, please don't hesitate to contact myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Great service
Great service. The audio quality was unclear through some of the call, no fault on the rep though.
May 14, 2026
Reply from IONOS | ionos.com
Hi John,
Thank you for your feedback! We’re very glad to hear you received great service and that our team member was still able to assist you despite the audio quality issues during part of the call. We appreciate your understanding and your kind acknowledgment of our team's efforts. Your feedback is valuable, and we’ll continue working to provide the best possible experience for our customers.
Should you ever require further assistance, feel free to reach out to me or my team directly at help@ionos.com. You can also connect with us through our Facebook Page at facebook.com/my.ionos or on X via @ionos_help_us.
Thanks,
Corrie, IONOS
I appreciate the patient's then walking…
I appreciate the patient's then walking me through the issues.I thought I had, and I appreciate the upgrade
May 14, 2026
ease of use and affordable options
May 14, 2026
Ionos customer service is one of the…
Ionos customer service is one of the best I have come across and that’s the reason I have been a loyal customer for 5+ years
May 14, 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Sachin,
Thank you so much for your kind words and for your loyalty over the past 5+ years—it truly means a great deal to us. We’re honored to hear that our customer service has stood out as one of the best experiences you’ve had, and it’s incredibly rewarding to know that support and care have helped earn your continued trust over the years.
We sincerely appreciate your support and look forward to continuing to assist you whenever you need us. Please don't hesitate to get in touch directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X, @ionos_help_us.
Thanks,
Corrie, IONOS
Best Domain and Hosting.
May 14, 2026
Reply from IONOS | ionos.com
Hi Thanatmolwat,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you consider IONOS the best for domains and hosting. Providing reliable services alongside strong customer support is exactly what we strive for, and it means a great deal to know you’ve had such a positive experience with us. We truly appreciate your trust and support, and we look forward to continuing to be part of your online journey for years to come.
Please remember, if you ever require assistance, feel free to reach out to myself or my team directly at help@ionos.com. Also, you can use our Facebook Page, facebook.com/my.ionos, or X @ionos_help_us.
Thanks,
Corrie, IONOS
What a wonderful kind customer…
What a wonderful kind customer representative you have! Give that man a raise!
May 14, 2026
Dishonest service that lacks transparency
I have been using ions for a few years now, and I find that their service is getting more and more dishonest and lacks transparency.
Alot of hidden costs, and cancelation is made so difficult.
Be aware that they are not as cheap as they might seem at the beginning.
I cannot recommend this service, there are way better hosting services out there.
May 13, 2026
Unprompted review
Reply from IONOS | ionos.com
Hi Pascal,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that your experience has left you feeling disappointed and concerned regarding transparency, pricing, and the cancellation process. We understand how frustrating this can be, especially as a long-time customer, and we appreciate you bringing these concerns to our attention.
We’re happy to take a look and see how we can assist further. Since we currently don’t have enough information to locate your account, we’ve requested your Customer ID via a private follow-up. You can reply to that request with your account information, or if you prefer, email us at Help@IONOS.com with the subject "Trustpilot Review." We’d love to look into this and work toward making this right for you.
Thank you again for your review—we are committed to improving your experience and look forward to assisting you further.
Best regards,
Corrie, IONOS
The cancellation was smooth and great…
The cancellation was smooth and great support from them
May 14, 2026
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