Netwise has utilised the services of Heficed, now IPXO, over the course of several years, namely in order to monetise our excess IP pool. Their control panel and it's ease of use are polls ahea... See more
Company replied
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After providing all docs for verificating business account and leasing a subnet for a period of one month we had our account disabled within a week and the ip block was then sold to someone else while... See more
Company replied
Update, IPXO responded quickly, will work with them to shutter the activity. Thanks! I work in Cyber Security, all the IPs I see from IPXO are fraud attempts, specifically a counterfeit check ring... See more
Company replied
New customer. The purchase process was easy enough, but everything after that has been painful. The most frustrating part is how slow they are to respond to tickets. Each response to the same ticket t... See more
Company replied
Company details
Written by the company
IPXO is the all-in-one Internet Protocol platform dedicated to simplifying IP address management for businesses. We provide efficient solutions for IP acquisition, management, security, and data intelligence, enabling companies across 75+ industries to lease and monetize IPv4 and IPv6 resources efficiently. With a focus on creating a more secure and sustainable IP ecosystem, IPXO sets a new standard for efficient IP management, offering business-grade solutions – such as DNS management, abuse management, IP reputation, delegated RPKI, and more – to organizations in any industry.
Contact info
9 Appold Street , EC2A 2AP, London, United Kingdom
- contact@ipxo.com
- ipxo.com
3.0
Average
80 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
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As per usual slow "support"
As per usual slow "support" - and non existing service
They reply faster on here (Trustpilot) than they reply to support emails!
January 30, 2026
Unprompted review
Terrible support
Terrible support, we only use it because they're cheap. But their support is about as helpful as a chimpanzee at a computer. They can pound away at the keyboard, but little else.
October 27, 2025
Unprompted review
Reply from IPXO
Hello, Samuel,
We apologize for any inconvenience you may have experienced. If you share your ticket number, we will escalate your issue.
IPXO is on top of things
On the rare occasions when IPXO reaches out, it's either to proactively ask to improve the existing service or ... well, they just simply let me know they improved that service for me.
October 1, 2025
Unprompted review
We listed our IP addresses
We listed our IP addresses, adjusted the price as needed and we get our payments regularly.
We tried moving to another platform for higher prices, but the other platform wants us to commit for some money before they find us clients. Here we pay a fee to the platform, but only when our addresses are leased.
October 1, 2025
Unprompted review
The ability to manage ROAs and announce…
The ability to manage ROAs and announce from multiple ASNs via their panel simplifies routing strategy.
September 4, 2025
Unprompted review
Tickets are answered very slow
Tickets are answered very slow ! This is a b2b model and it should have a very fast ticket reply.
We have a ticket since 3 months without any reply
And a ticket since 36 hours without any reply
#1865295
#1828193
September 7, 2025
Unprompted review
Reply from IPXO
Thank you for bringing this up and for sharing your experience. We sincerely apologize for the delay in resolving your tickets and understand how frustrating it must have been, especially when timely communication is critical in a B2B environment.
After reviewing your case, we identified a mix-up in how the inquiries were handled, leading to extended response times. We’ve since clarified the situation and ensured everything is now on track.
We value your feedback and are taking additional steps to improve how similar cases are managed in the future to prevent delays. Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to make things right.
Sincerely,
IPXO Team
We use IPXO to monetize idle IPs from a…
We use IPXO to monetize idle IPs from a legacy allocation. Returns are steady, and the platform does the heavy lifting.
September 1, 2025
Unprompted review
We’ve shifted part of our…
We’ve shifted part of our infrastructure to leased IPs via IPXO to avoid long procurement cycles. No major issues, support was fast to engage when asked.
August 27, 2025
Unprompted review
The interface is streamlined
The interface is streamlined, allowing us to access enterprise-grade IPs with minimal steps. Compared to other providers, IPXO simplifies what is often a complex process.
July 3, 2025
Unprompted review
Reply from IPXO
Thank you for the thoughtful feedback! We’re glad the platform’s simplicity has made a difference for your team. Making IP leasing intuitive and hassle-free is our top priority, and it’s great to hear that reflected in your experience.
Sincerely,
IPXO Team
Appalling service with very aggressive…
Appalling service with very aggressive tactics. Avoid renting from this subnet provider.
July 5, 2025
Unprompted review
Reply from IPXO
Thank you for sharing your experience. We're sorry to hear that your interaction with our service felt negative. We take this feedback seriously, as it helps us identify areas where we may have fallen short and need to improve.
While we can't change your experience, we're committed to improving our services based on the feedback you and others provide. We hope that we'll have an opportunity in the future to regain your trust.
Sincerely,
IPXO Team
Scam and force to take extra money from…
Scam and force to take extra money from user without any confirmation they charged your account
May 13, 2025
Unprompted review
Reply from IPXO
Thank you for bringing this to our attention. We’re very sorry to hear about your experience and understand how concerning unexpected charges can be.
At IPXO, all fees and billing terms are outlined during the checkout process and in our Terms of Service. We never intend to charge clients without proper notice, and we’d appreciate the opportunity to review your case in detail to determine what happened and make things right.
Your feedback has been escalated to our team for further investigation. Please reach out to us directly so we can assist you further and work toward a resolution.
Sincerely,
IPXO Team
Scamming small companies
1h after leasing my subnet, I got an mail from an account manager stating that I even have to pay more if I don’t want to loose my leased subnet after a month.. really weird, feels like a scam.
But way worse; they won’t deliver the ip to my ASN since it’s “too new” (3days) while they’re mentioning 24h.
Also they won’t cancel my order, or give me a partial chargeback.
DON’T GO WITH THIS COMPANY, THEY SCAM SMALL COMPANIES
April 17, 2025
Unprompted review
Reply from IPXO
Thank you for sharing your experience. We sincerely regret that your initial interaction with IPXO did not meet your expectations. We understand how frustrating it can be to face unexpected charges and ASN-related restrictions.
To clarify, while you usually can assign ASNs that are at least 24 hours old, we're dependent on RIPE NCC data synchronization, which can occasionally take up to 48-72 hours in such scenarios; however, we acknowledge that it should be communicated more clearly upfront.
Regarding your billing concerns, we’re sorry to hear that the cancellation options were not clear. While our termination rules are explained in our Terms of Service, we are constantly working on improving transparency and flexibility for new clients.
Your feedback has been escalated to our team for further review, as we are committed to refining our policies and communication practices. Please know that we are taking this matter seriously. While we can't change your past experience, we're committed to improving our services based on the feedback you and others provide. We hope that we'll have an opportunity in the future to prove our commitment to customer satisfaction and regain your trust. Thank you again for your honest feedback - it’s instrumental in helping us improve.
Sincerely,
IPXO Team
Unreliable and untrustworthy
Randomly closed our company with no reason and no ability to contact them
March 11, 2025
Unprompted review
Reply from IPXO
Thank you for taking the time to share your experience. We deeply regret that your first interaction with IPXO left you feeling this way. We acknowledge the frustration and inconvenience caused by the unexpected account closure.
It's standard protocol for us to review the company before considering the account's approval to maintain a secure environment for all our users.
We appreciate your feedback and will use it to review and improve our procedures, particularly our communication methods during account verification processes. Your feedback has been shared with our team, as we are continuously working on enhancing the customer experience. Thank you for helping us become better.
Sincerely,
IPXO Team
Subnets being terminated in less than 3…
Subnets being terminated in less than 3 weeks. How can companies migrate hundreds of clients with such notice period ? IPXO poses a serious risk to businesses by not enforcing more strict conditions with IP lesser.
January 10, 2025
Unprompted review
Reply from IPXO
We're sorry to hear about your negative experience with our service, and we understand how frustrating it can be to encounter such issues.
At IPXO, we are continuously working to improve our processes and minimize disruptions for our clients. Your feedback has been shared with our team as part of our ongoing efforts to enhance the stability and reliability of our services.
Sincerely,
IPXO Team
Terrible company
Got an invoice for 112.31yet was charged 299. Lost the paypal dispute for the reason "Client got charged the correct amount". Easier to just go to cogent or some other ISP and get IP's that way.
December 26, 2024
Unprompted review
Reply from IPXO
Thank you for taking the time to share your experience. We deeply regret that your first interaction with IPXO left you feeling this way.
Your feedback has been shared with our team, as we are committed to investigating and addressing such concerns to ensure a better experience for our clients moving forward. If you could provide more details regarding your case please send us a message at support@ipxo.com.
Sincerely,
IPXO Team
Very bad billing system
Very bad billing system. Service often got cancelled by system because their billing system takes very long time to verify the payment until it get cancelled before payment get approved
July 11, 2024
Unprompted review
Reply from IPXO
Thank you for your honest feedback and for taking the time to leave a review. At IPXO, we strive to meet the needs of every client and your input helps us improve our services.
Your feedback has been shared with our team, as we are continuously working on enhancing the customer experience. Thank you for helping us improve, and we hope to have the opportunity to serve you better in the future.
Sincerely,
IPXO Team
Awesome customer support!
The application form was so easy and hassle free. Their revert for any query is just blazing fast. Having a dedicated support platform is just awesome.
July 1, 2024
Unprompted review
Reply from IPXO
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our support team. At IPXO, our goal is to provide timely and effective assistance to all our clients, and it's uplifting to know that we've met that mark with you.
Sincerely,
IPXO Team
Professionalism.
IPXO is absolute gem. We need an IP, we get it in a moment. We have a problem, it is being solved momentarily. Can't recommend enough.
June 14, 2024
Unprompted review
Reply from IPXO
Thank you for your positive feedback! We truly appreciate your support and are committed to consistently meeting and exceeding your expectations.
Thanks again for choosing IPXO!
Sincerely,
IPXO Team
IPXO is a very professional company…
IPXO is a very professional company with excellent customer support system, issues get resolved immediately. There are helpful account managers who take care of the individual specific demands of the clients offering dedicated support and building confidence. I would recommend anyone looking for leased IPs to connect with IPXO.
June 6, 2024
Unprompted review
Reply from IPXO
Thank you for your positive feedback! Your support means a lot to us, and we look forward to continuing to meet and exceed your expectations in the future. Thanks again for choosing IPXO!
Sincerely,
IPXO Team
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