Netwise has utilised the services of Heficed, now IPXO, over the course of several years, namely in order to monetise our excess IP pool. Their control panel and it's ease of use are polls ahea... See more
Company replied
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After providing all docs for verificating business account and leasing a subnet for a period of one month we had our account disabled within a week and the ip block was then sold to someone else while... See more
Company replied
Update, IPXO responded quickly, will work with them to shutter the activity. Thanks! I work in Cyber Security, all the IPs I see from IPXO are fraud attempts, specifically a counterfeit check ring... See more
Company replied
New customer. The purchase process was easy enough, but everything after that has been painful. The most frustrating part is how slow they are to respond to tickets. Each response to the same ticket t... See more
Company replied
Company details
Written by the company
IPXO is the all-in-one Internet Protocol platform dedicated to simplifying IP address management for businesses. We provide efficient solutions for IP acquisition, management, security, and data intelligence, enabling companies across 75+ industries to lease and monetize IPv4 and IPv6 resources efficiently. With a focus on creating a more secure and sustainable IP ecosystem, IPXO sets a new standard for efficient IP management, offering business-grade solutions – such as DNS management, abuse management, IP reputation, delegated RPKI, and more – to organizations in any industry.
Contact info
9 Appold Street , EC2A 2AP, London, United Kingdom
- contact@ipxo.com
- ipxo.com
3.0
Average
80 reviews
Replied to 83% of negative reviews
Typically replies within 2 weeks
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I'm working with them since 2 years…
I'm working with them since 2 years without no problem. They have great service, tools and team.
With love to my account manager Deivydas. :)
May 27, 2023
Unprompted review
Reply from IPXO
We're delighted to hear that you're pleased with both our company and the services we provide. At IPXO, we strive for excellence in every aspect of our business, and it's incredibly rewarding to know that our efforts are making a positive impact on your experience.
Your support means a lot to us, and we look forward to continuing to meet and exceed your expectations in the future. Thanks again for choosing IPXO!
Sincerely,
IPXO Team
Great platform which streamlines IP…
Great platform which streamlines IP management and provisioning. Our account manager Deivydas is fantastic
May 25, 2024
Unprompted review
Reply from IPXO
Thank you for your positive feedback!
We're delighted to hear that you had a great experience with our Account Management team. At IPXO, our goal is to provide timely and effective assistance to all our clients, and it's uplifting to know that we've met that mark with you.
Sincerely,
IPXO Team
Great to work with
May 23, 2024
Unprompted review
Reply from IPXO
Thank you for choosing IPXO as your IP leasing partner, we look forward to a long and successful relationship with you and your clients.
Sincerely,
IPXO Team
Perfect and very responsive
April 26, 2024
Unprompted review
Reply from IPXO
Thank you for your positive feedback! We're delighted to hear that you had a great experience with our support team.
Your satisfaction is our top priority, and your kind words encourage us to continue delivering high-quality service. Thanks again for choosing IPXO!
Sincerely,
IPXO Team
Slow and ignorant
Don't count on them if you need something quick, they say the IP provider has up to 48 hours and if it takes longer they just ignore you. Cost me a lot to deal with them
January 10, 2024
Unprompted review
Reply from IPXO
Thank you for sharing your feedback and for bringing this to our attention. At IPXO, we strive to meet the needs of every client and your input helps us improve our services.
IPXO functions as a marketplace, serving as an intermediary between IP lessees and IP holders. Consequently, the response time for the service largely depends on how quickly each party responds. We understand that in certain urgent cases, this might feel like a lengthy period, and we're continuously working to expedite these processes wherever possible.
We appreciate your feedback and will use it to review and improve our procedures. Thank you for helping us become better.
Sincerely,
IPXO Team
I'd rather find and alternative
I can say about this company like: Meh...
A lot of issues. Very disrecpectful. Ignorant. To add additional ASN - you need to pass 9 laps of hell. They can remove your RPKI and say that this is your fault.
One time they again removed the RPKI and said that i didn't pay in the time and my subnet was terminated. When i sent to them screenshot that subnet was paid in 1 hour after the invoice - they just ignored me. So you can wait here:
- Ignore
- Disrespect
- Very very long support time
December 12, 2023
Unprompted review
Reply from IPXO
We're very sorry to hear about your negative experience with our service - this is far from the standard of service we strive to provide.
We take your comments seriously and want to investigate thoroughly. Please reach out to us with your ticket number, and we'll make sure to conduct a thorough review of your situation.
While we can't change your past experience, we are committed to making the necessary improvements to regain your trust and that of our wider customer base. Thank you for helping us become better.
Sincerely,
IPXO Team
Painful support
New customer. The purchase process was easy enough, but everything after that has been painful. The most frustrating part is how slow they are to respond to tickets. Each response to the same ticket takes between 24 and 48 hours. Imagine trying to resolve an issue with that sort of interaction (or lack there of) in the mix.
December 3, 2023
Unprompted review
Reply from IPXO
Thank you for sharing your concerns and for bringing this to our attention. We recognize the significance of timely and efficient support and sincerely regret any delays you've encountered in receiving a response. Please be aware that our response times may extend over the weekends. We deeply value your patience and understanding in this matter.
Your feedback has been shared with our Customer Solutions Team, as we are continuously working on enhancing the customer experience. To assist us in addressing your needs more promptly, we kindly request that you provide as much detailed information as possible in your initial ticket submission. This will enable us to process your requests more efficiently and provide the assistance you require in a timely manner.
Sincerely,
IPXO Team
Purchased a /23 with the intention of…
Purchased a /23 with the intention of announcing 2x /24's in different places. IPXO refuses to generate LOA's for each /24, when perfectly possible.
November 10, 2023
Unprompted review
Reply from IPXO
Thank you for sharing your concerns and for bringing this to our attention. We're very sorry to hear about your negative experience with our service, and we understand how frustrating it can be to encounter such issues. In light of this, we have initiated a refund process for your recent transaction.
While we can't change your past experience, we're committed to improving our services based on the feedback you and others provide. We hope that we'll have an opportunity in the future to prove our commitment to customer satisfaction and regain your trust. Thank you for bringing these concerns to our attention.
Sincerely,
IPXO Team
Better watch your payment method or you'll have downtime and be extorted.
Terrible. I leased a /24 for over a year. An expired credit card went unnoticed. With zero warning *on the due date*, the company sent an email saying the lease was terminated, and immediately started announcing the block from a different ASN and revoked the related authorizations. This resulted in near-instant loss of connectivity for everything using the block.
Customer support was entirely unhelpful. Their only resolution? Re-lease the block AT A HIGHER PRICE. So to get connectivity back to the systems using the block, I was basically extorted over a minor billing error.
Will never use this company again.
Edit/Update: Notice how their reply completely ignores the main issues I presented and tries to shift blame for the experience over to me. haha. Already conceded there was a minor billing issue. That doesn't excuse any of the other behavior, including the huge price hike and instant downtime.
September 18, 2023
Unprompted review
Reply from IPXO
Thank you for taking the time to share your experience. We deeply regret that your interaction with IPXO left you feeling this way.
Please note that it is IPXO's standard procedure to send multiple reminders to our clients about their upcoming payment due dates. Payments are processed two days before the lease term concludes. If a payment attempt is unsuccessful, a reminder is sent to update the card details and ensure a valid payment method is on file. Regrettably, if the payment is not settled within the subsequent two days, we are left with no choice but to terminate the lease.
Sincerely,
IPXO Team
My company has been left for 9 hours…
My company has been left for 9 hours with no reply to an urgent ticket.
Its almost as if support is ignoring the tickets below because they have made an error and cannot fix it now.
1138383
1138343
Very dissapointed.
August 25, 2023
Unprompted review
Reply from IPXO
Thank you for sharing your concerns and for bringing this to our attention. We understand that timely and effective support is crucial, especially in urgent situations. We apologize for the delay in responding to your tickets and any inconvenience this may have caused you and your company.
Your feedback has been shared with our team, as we are continuously working on enhancing the customer experience. Thank you for giving us the opportunity to make things right. Your experience helps us identify areas where we need to improve, and we're committed to doing just that. We hope to have another chance to better serve you in the future.
Sincerely,
IPXO Team
It's all a waste of money!
Edit: It wasn't their fault!
In short: On 21st August 2023, my unique AS number was finally registered. I wanted to assign the new AS to the rented IP address, but unfortunately, I was met with an error message advising me to contact support since the AS number wasn't yet in the ipxo unique database. So I reached out to them. They promised it would be updated within 48 hours and if it wasn't, to contact them again. Well, it wasn't, so I contacted them again. The entire conversation can be found at the link!
Avoid them, the company is not customer-friendly!
August 24, 2023
Unprompted review
Reply from IPXO
Thank you for your honest feedback and for taking the time to update your review. At IPXO, we strive to meet the needs of every client and your input helps us improve our services. We apologize for the inconvenience you experienced with the AS number registration.
Your feedback has been shared with our team, as we are continuously working on enhancing the customer experience. We hope that the eventual resolution of your issue demonstrates our commitment to customer satisfaction.
Untrusted company
A few months ago, I created a user account in this company with a legitimate company and a clear identity. For the first time, I rented a /24 subnet from this site yesterday, and my account was closed in the morning. They created a support ticket and it was announced that the credit card was suspended due to not matching the company account, while I was using this website for the first time and did not know about this rule! I am the owner of the company and sometimes I pay with my personal card in many big companies and the first site that suspends the service without warning or request to fix it. she continues to support: I must say that the registration should not have been approved in the first place!
Transparent identity, initial authentication and then suspension makes it impossible to trust this company, if it is an official and registered company with a real identity and even the credit card used was with the same identity! It was also announced in a part of the ticket: the account will stay closed due to our KYC policies which I cannot disclose
In my opinion, the company itself is a scammer who mentions these things and cloes the account despite full authentication?
I am writing this comment so that other users will be aware that this company may close your user account without notice! Even though they have approved your user account at the beginning of the work. So beware of unmanaged unsustainable company.
Of course, it is also worth mentioning that the amount has been refunded to my credit card.
August 17, 2023
Unprompted review
Reply from IPXO
Thank you for taking the time to share your experience. We deeply regret that your first interaction with IPXO left you feeling this way. We acknowledge the frustration and inconvenience caused by the unexpected account closure.
It's standard protocol for us to follow Know Your Customer (KYC) policies to maintain a secure environment for all our users. Our KYC policies, which aim to maintain a secure environment for all our users, are outlined in our Terms of Service and Privacy Policy.
We appreciate your feedback and will use it to review and improve our procedures, particularly our communication methods during account verification processes. Your feedback has been shared with our team, as we are continuously working on enhancing the customer experience, and we hope we will have another opportunity to restore your trust in our services in the future. Thank you for helping us become better.
Sincerely,
IPXO Team
IPXO Steals Money & Scams
To anyone looking to rent IPv4 space, just use Interlir or find a private provider. Stay as far away from this company as possible. They have 50% of ASN's in America blocked and then when you ask for a refund they won't give it. Then when you have a ASN that you finally use it takes days to get setup, just to get pulled midway through the month. Really guys, stay away from this company. Invest the few extra dollars a month into a reliable IP block that you will have no problems and save the headaches on.
July 20, 2023
Unprompted review
Reply from IPXO
Dear Nino,
If we have identified you correctly, then you were banned from our platform for abusive actions 8 months ago. You have tried to come back to our platform and attempted to use ASNs that are related to abusive actions. We utilize UCE3 and OFAC as our primary lists to block abusive ASNs, but we also maintain our own list. We are committed to upholding the reputation of our IP holders, which is why we enforce strict IP reputation rules. Our refund policy is clearly stated in our Terms of Service (ToS) and is accessible to everyone before paying for our services. By accepting the ToS, you agreed to abide by these rules, and our actions were in accordance with them.
Please let us know if you have any further concerns or questions.
Reply from IPXO
Thank you for sharing your concerns and for bringing this to our attention. At IPXO, we have stringent security measures and compliance protocols in place to prevent any misuse of our services. We absolutely do not condone or support any criminal activities through our platform. Our Know Your Customer (KYC) policies, which aim to maintain a secure environment for all our users, are outlined in our Terms of Service and Privacy Policy.
While we can't change your past experience, we are committed to making the necessary improvements to regain your trust and that of our wider customer base.
Sincerely,
IPXO Team
Reply from IPXO
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with our support team. At IPXO, our goal is to provide timely and effective assistance to all our clients, and it's uplifting to know that we've met that mark with you.
Your satisfaction is our top priority, and your kind words encourage us to continue delivering high-quality service. Thanks again for choosing IPXO!
Sincerely,
IPXO Team
IPXO is a scam company that facilitates…
IPXO is a scam company that facilitates scammers and gives them the ability to send malware and phishing emails. I hope law enforcement shut them down. I had sent CEASE AND DESIST notices in the past with the phishing emails from the scammers and header that they are providing their services for and received no response from them whatsoever. Either they themselves are the scammers or they are knowingly supporting the scammers.
June 13, 2023
Unprompted review
Great Company & Service
June 8, 2023
Unprompted review
Reply from IPXO
Thank you for your positive feedback! We're delighted to hear that you're pleased with both our company and the services we provide. At IPXO, we strive for excellence in every aspect of our business, and it's incredibly rewarding to know that our efforts are making a positive impact on your experience.
Your support means a lot to us, and we look forward to continuing to meet and exceed your expectations in the future. Thanks again for choosing IPXO!
Sincerely,
IPXO Team
Excellent IP leasing partner.
Excellent company, have helped our client not only monetise spare IP addresses successfully, but go above and beyond to help improve IP reputation management as part of the package. Very impressed not only with the IPXO platform / marketplace functionality, but also the customer service provided as part of their engagement.
February 15, 2023
Unprompted review
Reply from IPXO
Hi,
Thank you! We are glad to hear that we're meeting all your needs. :)
Best wishes,
IPXO Team
BALANCE SCAM IPXO
We have used more than 6 subnets from IPXO, 6 months old.
First of all, we had to pay an extra 5-10$ each time because there was a balance system, because they do not show the payment commission on the site and you have to load an additional balance afterwards.
Due to the spam problem in their subnet, they provided a balance refund, that is, they refunded the $70 we did not use as the site balance. But we couldn't use it because it's not a $70 service.
We did not want to buy a new service because of these problems. Then they deleted our remaining $70 balance and did not refund us.
IPXO is a company that humiliates itself for $70 and steals $70. Never ever use it.
October 4, 2022
Unprompted review
Reply from IPXO
Hi,
Thank you for your feedback regarding the commission display. We will look into it.
Regarding the use of your balance, the system does not allow you to pay partly from the balance and partly from the card. If you do not have enough money in the balance, you need to top it up and then pay for the service.
Your mentioned 70 USD was charged from your account balance with invoice AF05E88E-000044 as a hijack penalty. You can read more about hijack penalties in our Terms of Services.
We encourage you to contact our Support team at support@ipxo.com regarding these matters and we can always find a solution.
Best wishes,
IPXO Team
I work in Cyber Security
Update, IPXO responded quickly, will work with them to shutter the activity. Thanks!
I work in Cyber Security, all the IPs I see from IPXO are fraud attempts, specifically a counterfeit check ring spamming our customer base with the overpayment scam. Is that your client base? Date of experience, HA! Daily for the last year.
December 12, 2022
Unprompted review
Reply from IPXO
Hi,
IPXO is the Marketplace of IPv4 addresses, not the actual IP supplier.
There are thousands of customers on the platform from infrastructure, ISP, and other major verticals. Considering that you are a cyber security expert, you understand some of the things we can't control.
However, we are serious about the abuse and put maximum effort into KYC and IP monitoring to spot and handle such cases. Please report this case to abuse@ipxo.com, and we will look at this ASAP.
Best wishes,
IPXO Team
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