iRepairMan – On-Site iPhone, iPad & Android Repairs Near You Reviews 626

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 69 reviews, reviewers had a great experience with this company. Customers consistently praise the service for its speed, efficiency, and convenience, often highlighting the ability to have devices repaired at their location. Many people appreciate the professional and helpful approach of the staff, noting their ability to resolve complex issues and provide clear communication throughout the repair process. However, some customers were dissatisfied with the product and quality of the repairs, reporting issues such as screens not working correctly, visible smudges after repair, or the use of incompatible or low-quality parts. A few people also felt that the price was too high for the quality of work received, and some experienced difficulties with aftercare or refunds for faulty repairs.

What people talk about most

Service

People report positive experiences with service. Many customers praise the convenience of at-home repairs,... See more

Staff

Reviewers highlight positive aspects of staff. Many customers praise the technicians for being quick,... See more

Product

Users describe ambiguous interactions with product quality and repair services. Some customers experienced... See more

Price

Customers consistently note ambiguous experiences with price. Some reviewers found the prices reasonable,... See more

Quality

Consumers find quality to be ambiguous. Many reviewers express significant dissatisfaction, citing issues... See more

Reviews shaping this summary

Rated 4 out of 5 stars

They responded quickly and set up an appointment on the same day. It might seem odd that the chap drives round and does the fix in his car but bear with him. He told me my phone was a special edition... See more

Company replied

Rated 5 out of 5 stars

This service was great, as a disabled person they made it easy as they collected the device then repaired it and sent it back. Would def use again if needed. Its good to know that these places exist i... See more

Company replied

Rated 5 out of 5 stars

Excellent service! Very professional. The technician arrived exactly when he promised, communicating by WhatsApp advising of precisely when and where he would arrive. His car was full of high quality... See more

Company replied

Rated 5 out of 5 stars

After multiple unsuccessful attempts to have my iPhone 15 Pro Max battery replaced through Apple and their authorised repair providers, I finally came across Marty at iRepairMan – and I’m so glad... See more

Company replied


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Mobile Home Supply Store
  4. Phone Repair Service
  5. Screen Repair Service
  6. Trade School

Written by the company

iRepairMan is a UK-based mobile device repair service, operating since 2015 and built on a clear set of values: Helping – Integrity – Advantage. These principles guide how we work, communicate, and support our customers. We repair a wide range of devices, including Apple iPhone, iPad, Apple Watch, and MacBooks, as well as Samsung Galaxy, OnePlus, Huawei, Google Pixel, and many other Android models. Our services cover screen and battery replacements, diagnostics, and general fault finding, with an emphasis on clear explanations and realistic expectations. We provide a call-out repair service, meaning we come to your home, workplace, or agreed location—often the same day, including evenings and weekends. Our main coverage area includes Central London and Greater London, and we also serve customers across England and the wider UK through our secure pick-up and drop-off repair service. Some device issues, particularly those involving liquid damage or internal corrosion, can be unpredictable. When this happens, we take the time to explain the risks, limitations, and available options before proceeding. If a device is not economically repairable, we are upfront about it. All repairs include a parts warranty covering manufacturing defects, and we aim to keep customers informed before, during, and after the repair. We don’t believe in pressure selling or vague promises. We believe in helping people, acting with integrity, and giving customers a genuine advantage through convenience, transparency, and dependable service. — iRepairMan Team


Contact info

4.2

Great

TrustScore 4 out of 5

626 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 81% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very professional and quick

Very professional and quick
Maratib came on 26/12 to fix my iPhone (with white screen of “death”). The work was done in front of me. I was very pleased by his work! He also gave me tips to protect my iPhone from water. Definitely recommend them!!!

December 26, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy

Quick, reliable and professional. Came to our home to replace a screen on a phone. Appointment was made for a couple of hours after I requested it. Arrived on time and took about 20 mins to replace the screen. Phone is working well. Would definitely recommend

December 7, 2023
Unprompted review
Rated 1 out of 5 stars

DO NOT USE THIS "SERVICE"

I waited just over 48hrs to get my phone back, I had to hitch a ride from my home, across the whole of London to pick up my phone because I live too far away. When I got my phone back, the screen was not original Samsung because now my fingerprint sensor on the screen doesn't work.

The phone is now incredibly lighter than before plus the battery life is now rubbish which makes me suspect my battery was replaced. All in all, the service was terrible as well as the quality of work/ parts used.

I will have to fork out even more money to buy a new phone. Save your money and either buy a new phone or go directly to Samsung for a repair. Do not use this site.

November 25, 2023
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Jevonne Sherwood, ,

We sincerely apologize for the challenges you encountered and appreciate you taking the time to share your feedback. We take your concerns seriously and are committed to addressing them promptly. Our team would like to understand more about your experience and work towards a resolution. Please contact our customer support at support@irepairman.co.uk, so we can assist you further. Your satisfaction is our top priority, and we value the opportunity to make things right.

Thank you for bringing this to our attention.

Best regards,
iRepairmMan Team

Rated 1 out of 5 stars

Scam company

Scam company. Phone screen developed lines, stopped responding and then fell off only 3 months after replacement. Plus software was damaged and would not update. Was told to pay to send it in for repair & would not be covered by their 12 month warranty.

November 27, 2023
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Customer, we’re sorry to hear about your experience. We apologize for any inconvenience caused and appreciate your feedback. Our team is committed to addressing your concerns and ensuring a better experience in the future. Please feel free to reach out to our customer support for further assistance on support@irepairman.co.uK
Our manager will certainly help you to resolve it.

Rated 5 out of 5 stars

Would recommend

Would recommend.
Technician turned up the same day and fixed an issue I had with an iPad charging port. Arrived with all the kit needed to fix it and tested it to make sure it worked. Easy to organise - 12 month warranty on the repair. I will definitely be using them again if I have a similar issue.

November 20, 2023
Unprompted review
Rated 5 out of 5 stars

Maratib from iRepairMan attended to my…

Maratib from iRepairMan attended to my work place and replaced the iPhone 12 Pro Max screen for me within 15 minutes. His work was quick, clean and efficient and answered all my questions. I recommend them and i will always use them in future.

November 8, 2023
Unprompted review
Rated 5 out of 5 stars

Great service

Maratib arrived and was professional and friendly. He did a great job in no time at all. Would highly recommend

November 10, 2023
Unprompted review
Rated 5 out of 5 stars

Super fast repair

Super fast repair, and so convenient. Came to my office and has my phone like new within 30 minutes, so impressed!

November 6, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

I was very impressed with this company. My iPhone’s screen was fixed on the same day as I made the appointment. The repairer was polite and helpful. I would have no hesitation in recommending iRepairman.

November 3, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience. I smashed the back glass in my iPhone 13 Pro Max and iRepairman came to my house in Surrey, collected the phone (it couldn’t be repaired on site as the rear glass needs to be laser removed), took it to the workshop in London and returned it back to my house 3 hours later as good as new. To say I was pleased is a super understatement. These guys are fantastic!

October 30, 2023
Unprompted review
Rated 5 out of 5 stars

TRUSTWORTHY

TRUSTWORTHY I am naturally distrusting of services especially ones offered online, but I have to say The Engineer was Helpful and very Supportive and he offered helpful advice too actually because I was worried about My phone! I would definitely recommend them, and for any future fixes iRepairMan will be the first I'll be ringing. Thank You

October 22, 2023
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Valued, Thank you for sharing your positive feedback about our home phone repair services. We're thrilled to hear that you had a great experience with us. If you ever need our help again, please don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Came to me and fixed my iPhone 14 pro…

Came to me and fixed my iPhone 14 pro camera which had a cracked on the main lens. Thank you!

October 17, 2023
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

"Thank you so much for taking the time to leave us a positive review! We truly appreciate your kind words."

Rated 5 out of 5 stars

Very helpful and convenient service

Very helpful and convenient service, fix 2 phones with complicated repairs in one day. Well worth the price paid.

September 13, 2023
Unprompted review
iRepairMan – On-Site iPhone, iPad & Android Repairs Near You logo

Reply from iRepairMan – On-Site iPhone, iPad & Android Repairs Near You

Dear Laura Stephens,
Thank you so much for your incredibly kind words and glowing review! 😄 We’re absolutely thrilled to hear that you had such a fantastic experience with us. It’s customers like you who make all our hard work worthwhile. 🎉

Your satisfaction is our top priority, and we can’t wait to continue delivering the same level of excellence in the future. If you ever need anything or have more feedback to share, please don’t hesitate to reach out. 🌟

Wishing you more happy moments and wonderful experiences ahead! 🚀

Warm regards,
Team iRepairMan

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look