iRobust Tech Reviews 117

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent prices and the high quality of the products received. Many people found the service to be friendly and helpful, with some highlighting the efficiency and pleasantness of the sales representatives. Consumers frequently mentioned the trustworthiness of the company and expressed satisfaction with their purchases, often noting significant savings. However, some customers also noted issues with delivery times and communication regarding their orders. A few people experienced delays and a lack of consistent updates or tracking information, leading to uncertainty about their high-value purchases. While the products eventually arrived, some reviewers felt that the communication during the delivery process could be improved to provide more peace of mind.

What people talk about most

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast delivery, with... See more

Product

Users describe positive interactions with the product. Many customers are satisfied with the good prices,... See more

Price

Consumers find prices to be very positive. Many reviewers highlight that they received good prices, with some... See more

Service

People report positive experiences with service. Customers frequently praise the excellent service, good... See more

Order

Customers had ambiguous experiences with order. While some reviewers received their orders in good condition... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sale person very friendly. Called him 9 days after I bought my camera online, and he assured me it is on it's way. I received it 4 days after that. Only reason for 4 stars instead of 5, is that I am s... See more

Rated 4 out of 5 stars

Great prices But just bad communication at order stage. An automated order acknowledgement that is sent to you via email would be helpful. Once you have communication, its great

Rated 4 out of 5 stars

All went well, but they do not keep you up to date on the progress of the delivery, so you need to ask them

Rated 4 out of 5 stars

Pricing was great but delivery took some time, and we had to follow up repeatedly to get answers and finally delivery...


Company details

  1. Camera Store
  2. Cell Phone Store
  3. Electronics Company

Written by the company

South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

117 reviews

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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Trustworthy and excellent prices

Their prices are excellent, and the service is friendly with an extremely helpful sales representative. While communication and order updates could be improved, the overall experience was very positive. They are highly trustworthy, and I will definitely be ordering from them again in the future.

December 23, 2025
Rated 3 out of 5 stars

Need better Delivery Comms

The Prices were good, the communication above delivery times can be better. I waited for too long and had to make a few enquiries to find out where my order was. Especially when it is high price products we want to be assured and constantly communicated about our order, it would help feel more comfotable

November 29, 2025
Rated 4 out of 5 stars

All went well

All went well, but they do not keep you up to date on the progress of the delivery, so you need to ask them

December 2, 2025
Rated 5 out of 5 stars

Camera received as promised

Camera received as promised, within the time frame suggested during Black Friday and protests! The lack of tracking information was a bit daunting, but they were very quick to respond through the chat service (during working hours) and that was comforting. Satisfied and happy :)

p.s.

I don't usually write reviews but the prices were almost too good to be true, so I'm putting this here to relieve any coffee/red-bull night owl fanatics who might be worried.

November 24, 2025
Rated 1 out of 5 stars

Placed an order 13 days ago

Placed an order 13 days ago. Order has still not left. Sent 3 emails and 1 voice message. None have been replied to. This is a 29K order. You would think there would be some level of service. I think i've been scammed...

August 19, 2025
Unprompted review
iRobust Tech logo

Reply from iRobust Tech

Hi Jay. Thank you for your feedback. We see that your were not satisfied with our level of communication and do sincerely apologize for that. We hold ourself accountable to improve on communication to avoid frustrations and worry in the future.

Your order was placed with us on the 19th of August 2025, delivered on the 1st of September (9th business day) which was 2 business days late as per our delivery time and do honestly see between that period, there was indeed gaps of communication from our side until we voluntarily sent you an email in the morning confirming that we'll be dispatching your order.

In saying this, we would like to apologize once again for any inconveniece and discomfort during this order process.

Rated 1 out of 5 stars

Stay clear of iRobust Tech

Stay clear of iRobust Tech: I'm still waiting for delivery one month after ordering and paying, with no further communication...

I ordered a Samsung Galaxy S24+ on 19 April 2025, with a promised ETA of around one week. I asked when I could expect delivery on 8 May. They apologised for the delay, blaming their IT company, and informed me that "my camera" shipment will be released the next day. Since then I've heard nothing further from them, and have received no phone.

May 19, 2025
Unprompted review
iRobust Tech logo

Reply from iRobust Tech

*Update on 10 June 2025*

Hi Bernard,

We would like to apologize for the unpleasent shopping experience with us.

Your Samsung S24+ was delivered 3 weeks ago, are you able to please confirm receipt of delivery?
*************


Good morning Bernard,

I hope this message finds you well.

We made a huge mistake on our side and missed your order. Thisnone has nothing to do with customs delays or our supplier. The error is on our side and do take full accountability for our mistake.

We sincerely apologize for such an inconvenience caused to you. Our operations have not been smooth sailing on our side this past month.

Also, I see that that you bought the Nikon Z50 camera kit from us in 2023 and was delivered on time. We're very sorry for the unpleasent shopping experience that you had with us this time around.

How would you like to move forward with this order? Should we process the order with our supplier for delivery at our offices on Monday 26th of May and have it delivered to you on the 27th of May or should we process your full refund?

Once again, we are very sorry for the inconvenience.

Thanks

Rated 1 out of 5 stars

I would NOT go anywhere near this company

Adding to my previous review... two weeks later and I still don't have my product. Constant excuses, poor communication. Don't make the same mistake I did, go with a reputable company.

When they finally replied on May 13th, they assured me the order would be dispatched that same day. Yet two days later, there was still no delivery. After another follow-up via live chat, I was told my order had been mistaken with someone else's called 'David'!! I was then informed that the shipment containing my item was delayed due to customs inspections.

As of May 19th, I still have no idea when to expect my order.

May 5, 2025
Unprompted review
iRobust Tech logo

Reply from iRobust Tech

*Update on 10 June 2025*

Hi Devan,

We would like to apologize for the unpleasent shopping experience with us.

Your Sony A7 IV Camera was delivered 3 weeks ago, are you able to please confirm receipt of delivery?

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