Sale person very friendly. Called him 9 days after I bought my camera online, and he assured me it is on it's way. I received it 4 days after that. Only reason for 4 stars instead of 5, is that I am s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great prices But just bad communication at order stage. An automated order acknowledgement that is sent to you via email would be helpful. Once you have communication, its great
All went well, but they do not keep you up to date on the progress of the delivery, so you need to ask them
Pricing was great but delivery took some time, and we had to follow up repeatedly to get answers and finally delivery...
Company details
Written by the company
South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses
Contact info
HQ Offices, 2nd Floor, Tower B, Northlands Shopping Centre, Northriding, 2161, Randburg, South Africa
- 0101575029
- sales@irobustec.co.za
- irobustec.co.za
4.3
Excellent
117 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
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Update to my previous review
Just a follow on from my previous review, I did receive my purchase but 3 days after advertised date. This in itself is not a problem, its the lack of communication and updates that causes an unpleasant experience.
May 4, 2025
Unprompted review
Reply from iRobust Tech
Hi Niall,
Thank you for your updated review.
We are glad that you received your order. Our sincere apologies once again for the poor service and communication from our side.
Thanks
Happy with my purchase
Happy with my purchase. Good communication and fantastic prices. Highly recommend.
April 2, 2025
Thebe worked hard to get it all…
Thebe worked hard to get it all together, and everything worked out fine. I have the lens, for a very good price, and it performs nicely. Thank you and all the best.
March 20, 2025
Overall Good/ Sony Fx30 order.
My experience was overall good, I had doubts seeing that it's a fairly new store. They could do better with their landline, it makes for a bad experience when you want an update and you can't get them.
Thebe was really helpful in making sure I get my order even though it was a bit late but it eventually arrived. He organised the collection as well out of office hours.
March 5, 2025
The service was immaculate!
The service was immaculate!! I needed my order ASAP, the team reassured me that it would arrive and then, a team member, I think his name was Tebo or T (I forgot) he handled my order and made sure I received it on time. Thank you so much!!!!
February 19, 2025
Great Price but Customer Experience Needs Improvememt
Price was great. Definitely needs work on the Client experience. Need to keep the Client updated throughout the process instead of having to call in for an update. Take a lesson from Takealot. Thanks
February 19, 2025
Canon R6 camera
I have ordered and pay for a very expensive camera. Still it was way cheaper compared to other online prices. My order was shipped on the 7th business day and I received it the very next day. I can vow for iRobust Tech to be trust worthy and for the best online prices. Happy days!
February 13, 2025
The quality of the products are as promised
The time frame was not met, but I made my purchase during the festive season, which may have attributed to the delay in delivery. Communication could be approved upon, but I'm am very satisfied with my purchase. Samsung S24 Ultra
January 29, 2025
Poor communication and delay in delivery
January 29, 2025
Reply from iRobust Tech
Good afternoon Deen,
We hope you’re well, and thank you for taking the time to share your feedback with us.
First and foremost, we’d like to sincerely apologize for any frustration caused by the lack of communication on our part. We truly understand how important clear and timely updates are, and we are actively working on improving this to serve you better.
After reviewing your order, we see that it was placed on January 21, 2025, fulfilled on January 29, and delivered to your address on January 30. As mentioned on our website, we ask customers to allow 5–7 business days for delivery or collection. Based on this timeframe, your order was delivered on the 7th business day, which falls within our promised delivery window.
That said, we recognize that the experience may not have met your expectations, especially regarding communication. For that, we sincerely apologize and appreciate your patience and understanding. Your feedback is invaluable and will help us improve.
Thank you again for your support and trust in us. If there’s anything else we can assist you with, please feel free to reach out.
Warm regards,
The iRobust Team
Great result
While I was sceptical and concerned ordering online from smaller provider, the result was fantastic.
Price was considerably lower by 20%, updates were very good , delivery was within 2 weeks.
Cant believe the result. In fact this is the first time "something to good to be true" was exactly as advertised.
January 29, 2025
I received my product very quickly
I received my product very quickly, although communication was a problem
January 23, 2025
Thank you for great service and product.
I had an excellent experience purchasing a camera. As soon as they opened after the festive season, I received an email update from Thebe about my order and when it was shipped. I received my new camera the day after. Everything is perfect, and it is sealed in its box. I did my research before buying, and the prices are unbeatable, too.
January 20, 2025
Promised delivery dates were kept
Promised delivery dates were kept. Efficient service and communication great. Really competitive pricing.
January 14, 2025
Affordable and reliable
I got a good price on my Samsung phone. I received my phone in time and packaged securely.
January 14, 2025
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