iRobust Tech Reviews 

153
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers had a great experience with this company. Customers consistently praise the unbeatable prices and note that the ordered camera items arrive completely brand new and exactly as advertised on the official online website. Consumers are genuinely happy with the friendly service received and the overall smooth purchasing journey. However, some customers also noted that delivery times can sometimes take significantly longer than initially promised. Some reviewers were not happy with the lack of proactive progress updates and experienced frustrating difficulties getting timely customer responses to their various inquiries regarding order shipping and tracking.

What people talk about most

Delivery service

Reviewers mention ambiguous feedback about delivery service, with some experiencing fast and on-time... See more

Product

Customers had positive experiences with product, noting that items arrived in perfect condition and exactly... See more

Price

Customers consistently note positive experiences with price, highlighting that the rates are unbeatable and... See more

Service

Consumers find service to be positive, highlighting excellent prices and helpful representatives. Reviewers... See more

Order

People report ambiguous experiences with order, reflecting a stark division in customer feedback. While some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The camera arrived after I needed it, but at least it did arrive. As long as you understand two things: Despite the 7 day delivery stated on their website, its more like 21 days plus. Communication w... See more

Rated 4 out of 5 stars

Excellent prices and generally good service. Delivery of camera just took 'n few days longer than stated when ordered.

Rated 4 out of 5 stars

Sale person very friendly. Called him 9 days after I bought my camera online, and he assured me it is on it's way. I received it 4 days after that. Only reason for 4 stars instead of 5, is that I am s... See more

Rated 4 out of 5 stars

I am happy with the service provided, but I would have appreciated receiving updates as to when the product was going to be delivered.


Company details

  1. Camera Store
  2. Cell Phone Store
  3. Electronics Company

Written by the company

South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses


Contact info

4.1

Great

TrustScore 4 out of 5

153 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 55% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(153)

70 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trouble-free

Trouble-free order and follow up email responded to timeously. Would certainly recommend.

June 3, 2024
Rated 4 out of 5 stars

POOR COMMUNICATION

The prices are way cheaper than the average prices around and your package will arrive eventually but I don't understand how they so poor in communication especially in this world of scams today after buying something very expensive.I literally had to email them 3 times for information and eventually had to call them TWICE,they never communicated without me saying anything.They should be saying the dates they expecting the product and if there's a delay,communicate to keep the customer at ease but they just want to tell you only on the day they'll deliver the product out of nowhere,what if you're unavailable on that day.Constant communication is very important. But overall the product (S23 ultra) arrived in good condition and all.

March 26, 2024
Rated 4 out of 5 stars

I would recommend iRobust for your…

I would recommend iRobust for your purchase. Their prices are the best by far. The delivery time was 3 weeks that was longer than they told me. It would be nice if they communicated this to me so I would be aware. If I knew the delivery time took 3 weeks I would surely wait this time as the saving on the item is huge.

I really recommend iRobust as they fulfilled their commitment. I am very happy with my purchase and interaction with them.

March 19, 2024
Rated 4 out of 5 stars

Samsung Galaxy S23 - Happy Customer

Very happy with my purchase (Samsung Galaxy S23) - the box was sealed with no issues with the phone

The warranty + set up printed manuals in the box were in Chinese which was a surprise but I just translated them with Google Lens easily enough plus most of the setup comes up on the phone anyway where you choose the language.

Unfortunately the supplier didn't have the colour I originally ordered but iRobust Tech did email me the next day to explain the situation and gave me alternative's which I appreciated

February 13, 2024
Rated 5 out of 5 stars

Easy purchase and great service

Online purchase was fast and easy. There was a little delay with the delivery time, but Thebe was very helpful and informative all the time.
Also, the camera arrived perfectly packed and in optimum conditions.
Thank you for your service! 😊

January 21, 2024
Rated 3 out of 5 stars

Contactable on phone, not great with dispatch updates

Not too bad - impressive response and contactable telephonically, which is rare these days! Alas, we kept needing to follow up as the order was confirmed but no further communication were received on the dispatch etc. We got our order, but much later than anticipated with no updates along the way.

January 22, 2024
Rated 4 out of 5 stars

Trusted online purchasing

No nonsense online purchasing experience. They could have provided more progress feedback before the item is in hand of the courier. Competitive pricing!

January 23, 2024
Rated 5 out of 5 stars

Trustworthy, Delivers as promised

Never heard of this company until I stumbled upon them searching for a Nikon P1000...
They had the best price and I took the risk, they made contact and the camera was on its way the next day.
The camera has been received since and am very happy with my purchase.

Give these guys a try.

January 9, 2024
Rated 5 out of 5 stars

Great service from online company

Even though it seems I got a defective product, the company had no problem to sort this out for me as soon as they opened in January. They are friendly, helpful and respond quickly to emails. Thebe has been a superstar when it comes to service delivery which is rare in our country. He seems to really care about the clients he works with and that puts a person at ease that the query is taken seriously and will be dealt with efficiently and professionally. Very happy so far, just waiting for my replacement

January 3, 2024

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