Sale person very friendly. Called him 9 days after I bought my camera online, and he assured me it is on it's way. I received it 4 days after that. Only reason for 4 stars instead of 5, is that I am s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great prices But just bad communication at order stage. An automated order acknowledgement that is sent to you via email would be helpful. Once you have communication, its great
All went well, but they do not keep you up to date on the progress of the delivery, so you need to ask them
Pricing was great but delivery took some time, and we had to follow up repeatedly to get answers and finally delivery...
Company details
Written by the company
South African Online Store Retailer and Distributor of Smartphones, Digital Cameras, and Lenses
Contact info
HQ Offices, 2nd Floor, Tower B, Northlands Shopping Centre, Northriding, 2161, Randburg, South Africa
- 0101575029
- sales@irobustec.co.za
- irobustec.co.za
4.3
Excellent
117 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Contactable on phone, not great with dispatch updates
Not too bad - impressive response and contactable telephonically, which is rare these days! Alas, we kept needing to follow up as the order was confirmed but no further communication were received on the dispatch etc. We got our order, but much later than anticipated with no updates along the way.
January 22, 2024
Trusted online purchasing
No nonsense online purchasing experience. They could have provided more progress feedback before the item is in hand of the courier. Competitive pricing!
January 23, 2024
Trustworthy, Delivers as promised
Never heard of this company until I stumbled upon them searching for a Nikon P1000...
They had the best price and I took the risk, they made contact and the camera was on its way the next day.
The camera has been received since and am very happy with my purchase.
Give these guys a try.
January 9, 2024
Great service from online company
Even though it seems I got a defective product, the company had no problem to sort this out for me as soon as they opened in January. They are friendly, helpful and respond quickly to emails. Thebe has been a superstar when it comes to service delivery which is rare in our country. He seems to really care about the clients he works with and that puts a person at ease that the query is taken seriously and will be dealt with efficiently and professionally. Very happy so far, just waiting for my replacement
January 3, 2024
Wanted to purchase a camera online
Wanted to purchase a camera online. Thought it best to drive to their offices in Randburg. Cant seem to locate their offices, also no one is answering their phone..
January 11, 2024
Unprompted review
I received excellent services
I received excellent services, especially a few days before Christmas.
Thank you for excellent services.
December 20, 2023
Service excellence and very friendly informative staff. Affordable prices
I bought a brand new Samsung 23 Ultra with very reasonable price,consultants very friendly and informative. I was also assisted with regards to getting a change of colour with their excellent recommendations I got a perfect colour not the one I initially bought online . Perfect service
December 28, 2023
Excellent price and purchase was easy
Excellent price and purchase was easy. Reasonable delivery time
December 28, 2023
This company do not communicate
This company do not communicate, you pay the money and then hear nothing for almost 2 weeks! They do not have stock. Highly disappointed with the service and it made the transaction so much stressful 😫
December 14, 2023
Reply from iRobust Tech
Good morning Chantel, thank you for your feedback and we sincerely apologise for the lack of communication.
We also see that you have received your order and was delivered and received on the 18th of December. We are not sure why you were told that we don't have stock.
During December, we were operating on skeleton staff and thus affected our communication turn around time. However, this is of course not an excuse to offer exceptional customer service and do apologise once again.
We are of course working on more effective communication channels to avoid such incidents with other clients in the future.
As a startup company, we appreciate such feedback as it also creates room for improvement. :)
Thank you so much and compliments on the new season.
Best Christmas Ever
I did a lot of research and wanted a Canon 90D camera. IRobustec had the best price by far. I had a few questions regarding delivery so I phoned them and the person was very friendly and helpful. I am giving five stars although I had to wait a week before delivery was made, understandably so as I did order it a week before Christmas and they had to wait for stock. I’m more than satisfied with my purchase, my camera arrived safely, bubble-wrapped and all (which was a concern to me so I was very happy with this) and I will definitely make use of them again. They can maybe update their Facebook page to keep us up to date on new arrivals🤭
December 20, 2023
Fast service including fast delivery
Fast service including fast delivery. Thx appreciate
December 20, 2023
Good experience
Ordering online was quick and easy to do. Company was easily available telephonically. Assistance was always so patient and helpful. Only issue was lack of communication regarding delays in delivery times, hence 4 stars not five. Nevertheless, was sorted with a quick phone call.
December 14, 2023
Over 2 weeks for a delivery
Placed an order for a phone tool about 3 days for them to respond to the Order , another 2 plus weeks for delivery not great service
July 25, 2023
Unprompted review
Reply from iRobust Tech
Good morning Stefan,
Thank you for taking the time to share your feedback regarding your recent order for a phone. We sincerely apologize for the delays you experienced in both order processing and delivery. We understand that prompt communication and timely delivery are crucial aspects of providing excellent service, and we are disappointed that we fell short of your expectations.
We deeply regret any inconvenience this may have caused you. Your feedback is invaluable to us as it helps us identify areas for improvement and make the necessary adjustments to enhance our services. We are actively reviewing our order processing and delivery procedures to ensure that such delays do not occur in the future.
If there is anything specific you would like to discuss or if you have any further concerns, please feel free to reach out to our customer service team. We are committed to rectifying this situation and ensuring that your future experiences with us are nothing but positive.
Once again, we apologize for the inconvenience you encountered and appreciate your patience and understanding.
Worst service or scam
This place is either a scam or has the worst service delivery ever.
Placed order (Steamdeck for R17000) on 23 June for an item that said "In Stock" and 5-7 business days for delivery.
Phoned the next week to follow up, no answer after dozens of phone calls for three days, no response from live chat.
Finally someone phoned me back. Thebe. Good sales person. Unfortunately, there was a delay, promised I would get tracking number before 7th July. Then another delay.
Promised I would get tracking number for my order on 12th. I am writing this review on the 13th. I requested a refund today.
Phoned, no one picked up. Thebe tells me to message him cause he is in a teams call. He will call back in 15 minutes. 1 hour passes, I call.
Thebe says yes I can get a refund. I email my bank details in the morning. I request a response to my email for the refund, and Thebe insures me he will send an email before end of business.
It is now after business hours. I didn't even get an email back.
I fear my money is lost. DO NOT TRUST this company. I have proof of every single thing mentioned in this review.
July 13, 2023
Unprompted review
Reply from iRobust Tech
Good morning Wessel,
We appreciate your willingness to adjust your Google review and providing us with feedback regarding your experience. Your feedback is vital in helping us address any shortcomings and improve our services.
We apologize for the difficulties you encountered during your interaction with our company. We take full responsibility for the delays, lack of communication, and any inconvenience this has caused you. Your order experience is not reflective of the level of service we strive to provide.
We want to inform you that your refund was successfully processed on the 21st of July 2023. We apologize for any confusion or concern caused by the delay in the refund process.
Please know that we are actively working on enhancing our communication channels and streamlining our order fulfillment procedures to prevent such issues in the future. We truly value your feedback and will use it to make meaningful improvements to our processes.
If you have any further questions, concerns, or feedback, please do not hesitate to reach out to us. Your satisfaction is important to us, and we hope to have the opportunity to serve you better in the future.
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