Ironmongery & More 

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Rated 1 out of 5 stars

This company takes your money, then no goods, now website has been taken down and no communication at all, e-mails bounce back

Rated 3 out of 5 stars

Good service and communication from the staff but stock shortages of pretty basic items will result in us eventually not using ironmongery & more. Standard handles, closers and dead bolts are some... See more

Rated 1 out of 5 stars

I ordered a number of items on next day delivery to complete a project that was due handover imminently. They sent the order to the wrong address and only half of the order was sent due to being out o... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a variety of hardware from Ironmongery & More via their website. The experience was excellent. All the items were well packed, delivered promptly via a carrier that provided me wi... See more

Company replied

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Ironmongery & More is the quick and convenient select and supply service from Laidlaw, the UK's largest independent specialist architectural ironmongery supplier. Established in 1876, Laidlaw has a wealth of experience supplying hardware and fittings to tens of thousands of projects, including some of the most prestigious buildings in the UK and overseas.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

all good

all good, nice and quick to resolve any problem and very helpful staff

August 27, 2019
Unprompted review
Rated 1 out of 5 stars

I ordered a number of items on next day…

I ordered a number of items on next day delivery to complete a project that was due handover imminently. They sent the order to the wrong address and only half of the order was sent due to being out of stock although noone told me this until I chased the order up. They found replacements and sent out on next day pre-10:30 am but again got the address wrong. Despite a number of promised deliveries, 4 days later I am still to receive the full order and have had to source items from other suppliers to meet my deadlines.

July 30, 2019
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Thank you for taking the time to provide feedback. I am sorry for the service which you have received and I understand a member of the Customer service team has called you to resolve the issues.
Please let me know if we can be of any further assistance.

Regards
Manisha

Rated 1 out of 5 stars

Poor service

The keys did not fit the locks and after 4 emails, the company did not seem interested in sorting the issue out or refunding the money or even advising us where we can get keys that would fit as they are the designated supplier.

June 20, 2019
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Hi Beverley

I am sorry to hear you not happy with the service received. I have left you a voicemail if you would like to please call me to discuss?

Regards
Manisha

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