Ironmongery & More 

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See what reviewers are saying

Rated 1 out of 5 stars

This company takes your money, then no goods, now website has been taken down and no communication at all, e-mails bounce back

Rated 3 out of 5 stars

Good service and communication from the staff but stock shortages of pretty basic items will result in us eventually not using ironmongery & more. Standard handles, closers and dead bolts are some... See more

Rated 1 out of 5 stars

I ordered a number of items on next day delivery to complete a project that was due handover imminently. They sent the order to the wrong address and only half of the order was sent due to being out o... See more

Company replied

Rated 5 out of 5 stars

I recently purchased a variety of hardware from Ironmongery & More via their website. The experience was excellent. All the items were well packed, delivered promptly via a carrier that provided me wi... See more

Company replied

Company details

  1. Construction & Manufacturing

Information provided by various external sources

Ironmongery & More is the quick and convenient select and supply service from Laidlaw, the UK's largest independent specialist architectural ironmongery supplier. Established in 1876, Laidlaw has a wealth of experience supplying hardware and fittings to tens of thousands of projects, including some of the most prestigious buildings in the UK and overseas.


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding

Excellent service. Easy ordering process and superfast delivery. I would definitely recommend and would have absolutely no hesitation in using them for replacement keys in the future.

October 21, 2018
Unprompted review
Rated 4 out of 5 stars

Just to say I found the staff that I…

Just to say I found the staff that I spoke to very helpful in ordering the replacement key that I required. As I write I have not yet received it although it was explained it would take approx 2/3 weeks!! Difficult to finalise my review as a consequence?

October 3, 2018
Unprompted review
Rated 4 out of 5 stars

A very simple & accurate service

A very simple & accurate service.

I knew the keys I was after, and after a phone call I was directed to the online ordering page, where it was a very simple task to register, detail the keys I required, pay by credit card and relax!

The keys arrived on the first working day after the Bank Holiday, so no complaints there either.

Definitely use this service again, if I need more keys or anything else from their impressive range of door security & ironmongery.

August 30, 2018
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Thank you for taking the time to provide feedback.

Kind Regards

Manisha

Rated 1 out of 5 stars

First & Last Order

Item in stock on website. Ordered. Paid. Then get message stating out of stock and 3 weeks lead time. Cancelled order as got next day delivery from competitor. Still waiting for refund of paid money.

July 15, 2018
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Hi Ms Morrissey

Thank you for taking the time to leave feedback.

Unfortunately we do not have a contact number to call you. I apologise the items which you ordered were not available. The refund has been processed for you.

If you would like to discuss further please contact us on 01902 600400.

Kind Regards

Manisha

Rated 4 out of 5 stars

They were very helpful

They were very helpful, when asked for additional Information. The goods, some fire tested and classified bolts, arrived on time. However, no test documents were.included. They prommissed, if such documents are ever needed, they would be able to provide on a request.

July 13, 2018
Unprompted review
Rated 5 out of 5 stars

Highly recommended!!. Excellent service, great variety of goods and helpful, knowledgeable staff

I recently purchased a variety of hardware from Ironmongery & More via their website. The experience was excellent. All the items were well packed, delivered promptly via a carrier that provided me with a 1 hour delivery window. There was a stock problem with one small part of my order and I was contacted and offered a more than suitable alternative. The staff whom I spoke with were extremely helpful and knew the hardware business. This company offers a wide variety of items that will delight both the trade and the DIYer. I will definitely be back Highly recommended!!

July 7, 2018
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Thank you for your feedback and 5-star review.

Kind Regards

Manisha

Rated 5 out of 5 stars

Great service.

June 6, 2018
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Thank you for the 5-star review and comments.

Kind Regards

Manisha

Rated 5 out of 5 stars

Very good service

Very good service, delivery and product excellent, and great price.

May 10, 2018
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Hi Steven

Thank you for the 5-star review and your fantastic comments.

Kind Regards

Manisha

Rated 5 out of 5 stars

Although the website showed an out of…

Although the website showed an out of date product, it was clear that their supplier had let them down by not informing them of changes. Nevertheless they were on the phone quickly to sort out a solution - and the lock I wanted is on its way from another source FOC. Anyone can make a mistake/or not update info, but its the way the problem was sorted that really impressed me. Tim Ward was the guy I spoke to, and very helpful.

April 13, 2018
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Thank you for taking the time to provide feedback and the 5-star review.

Kind Regards

Manisha

Rated 5 out of 5 stars

Goods were at the best price I could…

Goods were at the best price I could find and quickly delivered by dpd (the best couriers in my opinion) . Excellent service

April 7, 2018
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Thank you for the fantastic comments and the 5-star review.

Kind Regards

Manisha

Rated 5 out of 5 stars

Easy to deal with

Easy to deal with, excellent service - a first class company.

April 2, 2018
Unprompted review
Ironmongery & More logo

Reply from Ironmongery & More

Thank you very much for your 5-star review.

Kind Regards

Manisha

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