Irwinsplumbing Reviews 

208
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the professional, friendly, and helpful nature of the staff, who often provide clear explanations and advice. The service is frequently described as excellent, efficient, and prompt, with many appreciating the quick problem resolution and thorough workmanship. People also praise the excellent customer service for being responsive and understanding. However, some customers noted concerns regarding pricing, with quotes often significantly higher than anticipated or compared to alternative solutions. A few people mentioned being offered expensive system replacements when simpler, more affordable fixes were later found. This led to some feeling initial recommendations were not always the most cost-effective.

What people talk about most

Service

Reviewers highlight positive aspects of service, with many praising the efficiency, professionalism, and... See more

Staff

Reviewers mention positive feedback about staff, highlighting their professionalism, efficiency, and... See more

Price

Consumers find price to be ambiguous, with many reviewers expressing dissatisfaction with what they perceive... See more

Customer service

Customers had positive experiences with customer service, highlighting professional and efficient... See more

User experience

Users describe positive interactions with the user experience, often highlighting it as quick, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Josh was friendly and very helpful. He established the issue, explained what need to be done and did it efficiently. He cleaned up afterwards too. He arrived when expected and notified me that he was... See more

Company replied

Rated 5 out of 5 stars

Wade from Irwin’s was great today, provided an excellent service. Unfortunately it took longer than we originally thought it would (job was bigger than first thought) but he was a gem and got all the... See more

Company replied

Rated 5 out of 5 stars

The guys were great very understaning when my card decided to malfunction at the end of the job. Both the guys were very well mannered polite, they were very clear with the process and the cost.... See more

Company replied

Rated 5 out of 5 stars

We had a gas leak in our house, so we called this company because of its great reviews. They provided us with a professional plumber within a couple hours of calling and he diagnosed the problem fast.... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 44% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(208)

205 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Job Weldon excellent service

Job Weldon excellent service

July 7, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thank you for your 5-star review, Michael. We're pleased to hear you were happy with the service and that the job was completed to your satisfaction. Providing excellent workmanship and a positive customer experience is what we strive for every day. Thank you for choosing Irwin's Plumbing and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again in the future.

Rated 5 out of 5 stars

Awesome service by Josh

Awesome service by Josh ; arrived on time, knew exactly what to do and did it well. Friendly and courteous service - five stars 🌟

July 7, 2026
Unprompted review
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Reply from Irwinsplumbing

Thank you for your fantastic 5-star review, Brennan. We're thrilled to hear that Josh arrived on time, knew exactly what needed to be done, and completed the job to such a high standard. It's also wonderful to know his friendly and courteous approach made your experience even better. We'll be sure to pass your kind words on to Josh – he'll really appreciate the recognition. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Trent was lightning fast

Trent was lightning fast, comminicated really well, was cheerful and professional. First rate service. Fixed the leak faster than expected.

July 7, 2026
Unprompted review
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Reply from Irwinsplumbing

Thank you for your fantastic 5-star review, Bryan. We're delighted to hear that Trent provided such fast, professional service and kept you well informed throughout the job. It's great to know he was able to fix the leak even faster than you expected while making the whole experience a positive one. We'll be sure to pass your kind words on to Trent – he'll really appreciate the recognition. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Good experience

July 6, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for your review, John!

We’re so pleased to hear you had a good experience with our team. Your support and feedback are greatly appreciated.

Thank you for choosing Irwins Plumbing. We look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

We had a gas leak in our house

We had a gas leak in our house, so we called this company because of its great reviews. They provided us with a professional plumber within a couple hours of calling and he diagnosed the problem fast. Great experience with this company and recommend to anyone looking for a professional service and honest tradies

July 6, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the fantastic review, Lachy!

We’re so pleased to hear our team could respond quickly when you discovered the gas leak and that our technician was able to diagnose the issue promptly. We understand how stressful situations like that can be, so providing fast, professional, and honest service is always our priority.

Thank you for your kind recommendation and for choosing Irwins Plumbing. We truly appreciate your support and are glad we could help when you needed us most!

Rated 5 out of 5 stars

Nice guy

Nice guy, really fixed everything. Must recommend.

July 4, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the great review!

We’re so pleased to hear you had a positive experience and that everything was fixed properly. It’s great to know you were happy with the service and would recommend us.

Thank you for choosing Irwins Plumbing—we truly appreciate your support!

Rated 5 out of 5 stars

Wade was amazing and did an amazing…

Wade was amazing and did an amazing neat job....

July 3, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the fantastic review, Graham!

We’re delighted to hear Wade did such an amazing and neat job for you. We’ll be sure to pass your kind words on to him.

Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Awesome job!

Awesome job!! Very impressed

July 3, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the awesome review, Joshua!

We’re thrilled to hear you were so impressed with the job! It’s always great to know our team has delivered a service that leaves our customers happy.

Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Clear communication

Clear communication , explaining all aspects and answering questions when dealing with Ben

July 3, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the great review, Thomas!

We’re delighted to hear Ben provided clear communication, took the time to explain everything thoroughly, and answered all of your questions. We believe keeping our customers informed is an important part of delivering great service.

We’ll be sure to pass your kind words on to Ben. Thank you for choosing Irwins Plumbing—we truly appreciate your support!

Rated 5 out of 5 stars

5 stars!

Wade was punctual and professional and all done very well!

July 3, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the wonderful review, Lauren!

We’re delighted to hear Wade was punctual, professional, and completed the job to such a high standard. We’ll be sure to pass your kind words on to him.

Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Great and responsive service

Great and responsive service. Would definitely use these guys again

July 3, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the fantastic review, Nick!

We’re delighted to hear you were happy with our responsive service. It means a lot to know you’d choose Irwins Plumbing again in the future.

Thank you for your support and recommendation. We look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Had the guys install a sink for me and…

Had the guys install a sink for me and I could not be happier! Highly recommend

June 2, 2026
Unprompted review
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Reply from Irwinsplumbing

Thanks for the fantastic review, Barbara!

We’re so pleased to hear you’re happy with your new sink installation and that the team delivered a great result. It’s wonderful to know you had such a positive experience.

Thank you for your recommendation and for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Great service and friendly tradesmen

Great service and friendly tradesmen

June 29, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the great review, Stacey!

We’re delighted to hear you received great service and found our tradesmen friendly and professional. Providing a positive experience for our customers is always our goal.

Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Dry happy with the service

Dry happy with the service

July 2, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for your lovely review, Denise!

We’re delighted to hear you were very happy with the service you received. Knowing our customers are satisfied with the work we do means a lot to our team.

Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Very friendly

Very friendly, efficient, reasonably priced, highly knowledgable able to answer all my questions.

July 1, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the fantastic review, Jodie!

We’re delighted to hear you found our team friendly, efficient, and knowledgeable. It’s great to know all of your questions were answered and that you felt you received excellent value for the service provided.

Thank you for choosing Irwins Plumbing and for your kind recommendation. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Great job

Great job! All fixed

July 1, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the great review, Pen Reid!

We’re so pleased to hear everything was fixed and that you were happy with the job. It’s always our goal to provide prompt, reliable service and leave our customers satisfied.

Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Great service and was Very timely and…

Great service and was Very timely and honest. Highly recommend

June 30, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thank you for your fantastic 5-star review, Brad. We're delighted to hear you were happy with the service and appreciated our team's timely and honest approach. Providing reliable workmanship with clear communication is something we take great pride in, so your recommendation means a lot to us. Thank you for choosing Irwin's Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

Professional ,good communication

Professional ,good communication
Job fixed .
Straight forward
Experienced plumbing service .
Quick and easy

June 30, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thanks for the fantastic review, Santosh!

We’re delighted to hear you found our team professional, experienced, and easy to deal with. It’s great to know the communication was clear, the job was fixed promptly, and the whole process was quick and straightforward.

Thank you for choosing Irwins Plumbing. We truly appreciate your support and look forward to helping you again whenever you need us!

Rated 5 out of 5 stars

Great work and very helpful.

June 30, 2026
Unprompted review
Irwinsplumbing logo

Reply from Irwinsplumbing

Thank you for your 5-star review, Taakin. We're so pleased to hear you were happy with the work and found our team helpful throughout the process. Providing quality workmanship with friendly, reliable service is what we strive for every day. Thank you for choosing Irwin's Plumbing and for taking the time to share your feedback. We truly appreciate your support and look forward to helping you again whenever you need us.

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