Isabelle Mode Reviews 418

Order arrived quickly & great quality !! Definitely ordering again here

Great service! The customer service helped me really well with finding the right size. My dress also fits perfect!

I ordered a winter coat from this store and had a genuinely great experience. The product arrived well-packaged, with careful attention to detail, and the quality is even better than I expected. The material feels premium, the fit is perfect, and the colors match the photos exactly.

What stood out the most was the smooth communication — I received timely updates, and the delivery was right on schedule. It’s rare to find an online shop that combines good style with reliable service, but this one really does.

Very happy with my purchase, and I’ll definitely return for more.

I have paid €30 for an underwear garment, looked good quality. Bridal wear. I just checked the shipping to see it is coming from China??

The site is French. They are based in the Netherlands… and their stock is from China. The picture of the item looked good quality, very good quality. And states 2-4 days delivery. Not a hope will this item come to Ireland in 2-4 days.

I want my money back before I have even recieved the item. If I wanted a garment from China I would have ordered from Temu etc for way cheaper.

I feel conned.

Edit: after 20 days an empty packet was shipped to me. My bank also informed me they saved my bank account details without my permission. I have had to change my card.

I have been getting scam numbers more than usual also. I suspect because of my dealing with this company.

I will only be buying from reputable trusted companies going forward.

I have reported this company as a scam to the appropriate authorities.

Shipping took a bit longer but they added a free gift in the end couldn’t be more happy!

I am living in French and shopped here. I see negative and good reviews but I like it to be honest. Very nice website and quality.

when I saw the Pulls en cachemire pour femmes” at Isabelle-Mode, I decided to try it, and I’m glad I did. the cashmere is soft and cosy without being bulky, which makes it easy to wear in autumn and through the rest of the year. The fit feels modern and comfortable, and it works well for both casual days and work. delivery arrived on time and the packaging was neat. I’m satisfied with this purchase and would order from Isabelle-Mode again.

Fast delivery, happy to receive my order :)

Received the wrong article, an unlined cheap and shoddy blazer. I should have read the reviews first and did not - my own fault. However, after now reading the reviews, I do not want to go through the hassle others have gone through to try to get a refund. The article is badly creased, too thin to wear, it is blue with a cheap brown button, I shall press it and donate to a charity shop, they may get three or four quid for it. I hope people will read my review before parting with their hard earned cash, as I did.

ordered a jacket last week, recieved it yesterday in great condition, will defenitly order again!

I really enjoy the new jacket that I bought from them! It arrived in nice packaging and when I emailed the customer support they were quick with the answers. I for sure am gonna buy here again!

I ordered a shoulder bag from this online shop and I’m honestly so happy with my purchase. The checkout process was smooth, the updates were clear, and the package arrived on time and well-packed. The bag looks even better in person — great quality, stylish design, and exactly as described on the website.
I really appreciate how easy everything was from start to finish. I’ll definitely shop here again. Highly recommended!

It would be better to have an option of - stars. Awful company, DO NOT USE. I placed an order using my correct address, they emailed asking me to confirm address which I did, I also screenshot the order stating the address was correct.

They have changed the address to one that doesn’t exist in the UK and stated garment is in transit. Emailed to say the address they have imputed is incorrect and doesn’t even exist, they have emailed to say too late to amend.

I have no hope in receiving this and have asked for a refund which they will not provide as product in transit??????

I would say this is a total scam and will be charging back on my credit card!

DO NOT USE THIS COMPANY

Well where to start .. 1 star is 1 star to many!. Horrendous company to deal with, they take days to answer emails, take 4 weeks to deliver and completely ignored request for refund for rubbish item. Stay well clear of this company ... I'd give minus 5 stars if I could!

SCAM: UPDATE: 24 NOV 2025.- As other people reviews' confirmed, I received a template email not acknowledging the problem (even though I sent pictures) and offering to me a 15% discount for future purchase. They go around in circles until you get tired of claiming. I asked for refund and I can see, is not going to happen.
I checked and the exact same articles are sold in Temu by a fraction of the price.

Please notice that some of good reviews are not real costumers. Pay attention to the drafting.

CAREFUL! TOTAL BAD SERVICE-color doesn´t match with pictures-problem with sizes-fabric is not what claimed, poor quality- I received sweaters with labels ripped off like they were used before- products coming from China- delayed delivery not what says in web 2 or 4 days-company is not in Europe- don´t believe the web! - Customer service doesn´t answer for devolution and reimborse! Still waiting to solve.

Well the details below give a full history of dealing with this company.
After receiving many emails from the company none offering a full refund I decided to go online and request a pay back from Visa. I paid by debit card visa and I had enough proof to show visa that I made every attempt to get my refund. After just 7 days of completing the bank claim back form I received an email from isabelle mode informing me that they have refunded my money. The amount was less than 40 euro but I was not going to let this company keep on taking money from buyers.

😠 Shocking Quality and Difficult Returns Process - Seeking Resolution

I ordered a jumper/blouse (Order FR 2127871) for €34.9 and was deeply disappointed upon its arrival. The quality is extremely low, the material is very thin and shoddy, and the fitting is completely wrong (ordered small, received what fits like a medium). I would not value this garment at more than a few euros, especially since I found an identical item for sale elsewhere for only €7.95, which highlights the excessive markup and poor value for money.

I immediately contacted the company via email to request a return form.

**Isabelle-mode's response was disappointing:**

1. They acknowledged my complaint and stated I would have to return the item at my own cost.
2. However, they then offered me a 10% store credit of the purchase price to keep the item, stating this would "save me from this costly process."

**My Reply:**

I declined the 10% credit and confirmed that I wish to return the item for a full refund as it is unusable. I specifically asked for the return address.

**My Concern:**

I am now highly concerned, as I have read numerous Trustpilot reviews indicating that this company fails to provide a return address or a refund to customers, effectively leaving them out of pocket and stuck with the unwanted garment.

I am now giving Isabelle-mode a final, public opportunity to resolve this issue professionally:

**Isabelle-mode:** Please honor your stated return policy and immediately send me the correct and verifiable return address for Order FR 2127871 so I can ship the item back for a full refund or refund me in full.

A prompt and positive resolution will allow me to update this review and restore some faith in your customer service. Failing to provide a return address will confirm the concerns raised by other negative reviews.

Joanna Hickey Spain.

Since my first review -see above.
They are ignoring my request for a full refund.
They have sent discounts starting at 10% 25% 35% and today 50%.
See the final email received from them below. The last paragraph states if I prefer to return the item they will issue a 100% store credit !!! Still no offer of a refund.

I have now contacted my bank for a visa charge back. (The email below is addressed to a Mrs White ! My name is not white ! Seems to me they might be just copying and pasting !!
DO NOT USE THIS COMPANY

Dear White,

Thank you for contacting us!

We sincerely apologize for any inconvenience and truly understand your concern.

If you are not fully satisfied with your item and prefer not to return it, we would like to offer you—as a final gesture of goodwill—a 55% store credit based on the total amount of your order. This credit can be used toward any product in our online store, and you may keep the item received—no return is required.

If you would rather proceed with a return, you are welcome to send the item back to our warehouse. Please note that return shipping costs and transport risks (including loss or damage during transit) remain the responsibility of the sender. Once we receive the item in good condition, we will promptly issue a 100% store credit based on your order total.

Please confirm whether you would like to accept the 55% store credit or proceed with the return so we can assist you accordingly.

Best regards,
Emma
Customer Service Team
Isabelle-mode

My order arrived the quality was really bad, so emailed them 4 times to get a return label. Nothing. Appalling

Do not buy here please, it is a scam I bought a bag that I have never received it and they didn’t give me any kind of solution. They are not professional I lost my money for nothing

Do not use these people, you will not know where your item is coming from before it's too late.

Ordered a Panama hat for a friend's birthday. From looking at the website it appears they are based in the Netherlands. After chasing 2-weeks later I was told they did not have my correct address, which is weird as it was paid for via ApplePay which I have ordered items many times before. Item still took a further 3 weeks to arrive by which point my friend's birthday had passed and I made other arrangements.

On receiving the item it was poor quality and actually arrived from Hong Kong NOT the Netherlands.

Once I asked to return the item they will try and avoid this at all costs, offering you more and more store credit via their website, all the while pointing out that sending could mean it gets lost. the store credit started at 30% and no need to return the item, after many emails it got to 70%. finally getting the return label the address is listed in Hong Kong.

If they don't want the item back why not just give me my money back?????????

Sending the item back from the UK to Hong Kong would cost almost the same amount as a potential refund. When pointing out the differences in address they are not interested. At this point they can keep my £25 as it's not worth the hassle.

avoid avoid avoid