iSafe Gas part of iSafe Homes Ltd Reviews 151

TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

New I would 100% recommend isafe, I needed a new boiler and within a week I had a consultation and new boiler fitted . James and the rest of the guys are very personable nothing is too much troubl... See more

Company replied

Rated 5 out of 5 stars

I recently had my boiler installed by Isafegas, and I must say the experience exceeded all my expectations. The team was professional and efficient, and they left the work area spotless once the job... See more

Company replied

Rated 5 out of 5 stars

Initially had a boiler service by iSafe, which the engineer noticed a few problems. He showed me the issues, what was possibly causing them and why it had failed its service. After discussing, the eng... See more

Company replied

Rated 5 out of 5 stars

Brilliant company to deal with. James was fantastic provided a detailed quote and explained the whole boiler replacement process. Great price. Installation day went without a hitch. Everything Jame... See more

Company replied

Company details

  1. Gas Engineer
  2. Boiler Supplier
  3. Gas Company
  4. Gasfitter
  5. Heating Contractor

Written by the company

Looking for a reliable and efficient Gas Company? •Assisting Landlords, Domestic and Commercial clients, Servicing, Gas Safety Checks, CP12 Safety Certificates, Repairs and New installation of gas appliances. •Making your home more energy efficient with our knowledge to reduce energy bills and reduce carbon footprint. •Focused on Customer Service consistently providing a world class customer journey. •We are driven, motivated and understand the importance of working to the highest standards whilst not charging a premium price. "Putting People Before Profit" iSafe Gas


Contact info

4.9

Excellent

TrustScore 5 out of 5

151 reviews

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Rated 5 out of 5 stars

New boiler

Recently moved into the property and the boiler was in the main bedroom. We were really keen to get this moved into the kitchen. After a home inspection I was told it would be possible.
From start to finish the service was incredible. Honestly can't recommend this company enough. The gas engineers on the day were incredible. Went above and beyond to ensure we were happy with how the day went.

Keep us the good work guys 💪

April 26, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for allowing us to assist with your new boiler installation. This feedback means the world to our full team at iSafe Gas. Always here whenever you need us!

Rated 5 out of 5 stars

I'm glad we chose iSafe

I contacted iSafe Gas on Saturday morning. I was immediately given an appointment for the Monday, where James assessed our needs
explained our options and gave his recommendations. On choosing our option our boiler was fitted the next day. Gary attended on time, removed our old system, installed our new one, guided us through our new product and left the house exactly as he found it. He was very respectful and courteous of our home. I'm glad we chose iSafe and wouldn't hesitate in recommending them to others.

May 21, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you so much for your feedback Carol. It really does mean the world to our full team at iSafe Gas. We are delighted that you are happy with your new boiler. Thank you for choosing iSafe Gas.

Rated 5 out of 5 stars

Outstanding

Found this company through Facebook and gave them a message due to my boiler making some strange noises when on. Arranged an appointment for James to visit my property and give me a quote for a new one as it was fairly old and I wanted peace of mind. James was very professional and knows his stuff, talked us through everything and gave us a quote at the end of it which we were happy with. Gary the engineer was out the following week to install our new boiler and radiator which was to the highest standard, place was left immaculate and all old components were taken away. Delighted with the service from iSafe and would highly recommend them.

May 14, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for your feedback Reece and choosing iSafe Gas for your new boiler. Always here whenever you need us!

Rated 5 out of 5 stars

Fantastic Company

Would I recommend this company to my friends and family , definitely 100% YES. From start to finish this company have went above and beyond when it comes to customer satisfaction. James understood my needs & recommended an excellent combo boiler. Gary installed the boiler in a professional manner & was very respectful of my property & left no rubbish behind.

May 15, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for taking the time to leave us this feedback Tom. We shall get this passed on to the full team. Thank you for choosing iSafe Gas. Always here whenever you need us!

Rated 5 out of 5 stars

Brilliant experience from start at the…

Brilliant experience from start at the sales step right through to the work being completed. Delighted

May 2, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for your feedback Mr Martin, it really does mean the world to our full team at iSafe Gas. Lways here whenever you need us!

Rated 5 out of 5 stars

"When my old boiler was condemned"

"When my old boiler was condemned, I needed a quick installation. I was initially planning to go with 24/7 Home Rescue. However, I was recommended iSafe, and I'm so glad I decided to give them a try. The whole process was amazing from start to finish. My first contact was with James on a Tuesday. Everything was laid out, and he pulled some strings to get my boiler fitted by Thursday. Very professional with no hidden agenda. James's team was also amazing. Gary, the engineer, fixed a leak I was unaware of, and the roofer replaced a broken tile he pointed out. If you're in the market for a new boiler, don't go anywhere else."

May 2, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you so much for the feedback Thomas. Thank you for choosing iSafe Gas for your boiler installation, always here whenever you need us!

Rated 3 out of 5 stars

Didn’t like the fact the boiler was…

Didn’t like the fact the boiler was fitted by sub contractors, and they couldn’t get a joiner to refit the unit back when they where finished. Then the free first years service that didn’t materialise , I wonder how many customers James told that to get a sale .

April 24, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for taking the time to leave us feedback Mr Kenna.

We value every bit of feedback we get from our customers and always take the time to digest, reflect and action it, to try and enhance our customers experience with iSafe.

Touching on the points made; We have used the same contractors for our installation arm of the business for a number of years now. It is common within the industry for companies to use contractors and we carry out extensive checks to ensure our team are of the highest quality and fully trust the team we use week in, week out. Our website does confirm that on occasion we will use subcontractors for work. We believe installation work to be a specialist trade and we ensure our fitters on our installations are of the highest quality. They have over 60 years combined experience installing boilers and would never compromise our customer safety, homes or our reputation by using someone we didn’t think would leave a great job.

With regards to the unit being re-fitted. We have checked back on our system and located the photos of the installation. There was not a unit around the boiler when we came to carry out the free survey. If you wish for us to resend these over via email, we can do. We do offer a joiner when required on all installations if a unit is required to be re-fitted or additional work is requested in relation to the heating upgrade work.

A free service is something we have included or offered in the past, depending on what offer we have on. For example currently we are offering a free hive heating thermostat with an installation. However, we have checked the notes on the system and a free service does not appear to be included and the install does not run in alignment with the offering at that time. We always offer to service every customer’s boiler each year to ensure the warranty is kept valid. We are committed to contacting each year as a reminder to get booked in.

That being said, we will be reviewing this internally and one of our office team will be in touch with you this week to discuss this further.

Thanks again for your feedback, we really appreciate it and it helps to improve our service.

Kind Regards,

iSafe Gas.

Rated 5 out of 5 stars

We had a very positive experience when…

We had a very positive experience when we used these guys to install a new boiler.From our first contact ,through the installation and afterwards the customer service was excellent.The job was completed within 1 day,the guys worked hard all day to complete the installation and ensured that we were advised about how to use the Hive controls.Post installation contact to ensure we were happy with the job were appreciated.So all in all a great service.Happy to recomend to others.

April 18, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you so much for your feedback. It really means the world to our full team at iSafe Gas. We are delighted that you are happy with your new boiler and shall give you years of peace of mind. Always here whenever you need us!

Rated 5 out of 5 stars

Great service

Great service, great price too. Very easy to deal with, highly professional at every stage.

March 29, 2024
Unprompted review
Rated 5 out of 5 stars

Overall excellent experience from quote…

Overall excellent experience from quote to install. Good advice, punctual engineer and install work was tidy and to a high standard. Engineer Steve was very pleasant, patient, explained the job well and assisted with the Hive app on the phone.
First class work!

March 21, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for your feedback, it really does mean a lot. We shall feed this back to the team. Thank you for choosing iSafe Gas.

Rated 5 out of 5 stars

Highly Recommend ISafe Gas .i had…

Highly Recommend ISafe Gas .i had issues with my old boiler and was looking for a quote and some advice as to what was needed. James came out and had a look at what I had and recommended what would be the best option for me to go for . I felt he was very professional , upfront and honest and not out to just make as much money as he could. Looked at different options that would cause minimal disruption to my decking for me and provided a quote there and then . I felt no pressure at all from the consultation and he explained everything fully , so no hidden costs if when work started and came up against a problem , the price quoted would be what was paid . I was booked in and new boiler installed by the next week as this suited me with work commitments.
Gary who installed my new boiler had contacted me the day before to arrange time and he was prompt and extremely professional throughout the install . He worked non stop from the moment he arrived until job was completed, he was friendly and respectful. There was no mess and old boiler was taken away by Gary also . Gary took his time to explain the functions of the new boiler and help set up the Hive app and how to use this also .
The communication from the team at Isafe gas was quick and efficient, from processing payment to curtesy call and aftercare .
I would highly recommend this service to anyone who is looking for high standard , seamless process . Thanks again everyone at Isafe gas

March 20, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for taking the time to leave us this review, it really does mean a lot to the full team at iSafe Gas. We shall most certainly pass your feedback to James & Gary. Always a call/message away if you ever need us!

Rated 5 out of 5 stars

Great service again!

Great service again at our 1st annual service from the team at ISafe Gas. They also fitted our new Vaillant boiler last year and it’s been fantastic. It’s saved us money on our gas bills and the radiators are much hotter!!!

March 1, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you so much for the feedback, it really means a lot to the full team! Always here whenever you may need us!

Rated 5 out of 5 stars

I had a great experience with isafe gas

I had a great experience with isafe gas when they came to service my boilers from start to finish they were amazing, helpful and very friendly. Pat the engineer who came to service the boiler was very professional and friendly, i would highly recommend iSafe Gas and will be using them in the future.

February 15, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for providing this feedback Claire, we shall get this passed on to Pat & the team. Always here whenever you may need us!

Rated 5 out of 5 stars

When our gas boiler started giving us problems

When our gas boiler started giving us problems we were advised that it was time it was replaced. After looking through Google we decided to go with isafe and couldn't be more happy with the service that we received. From the very first visit from the engineer that gave us the estimate through to the lads doing the job they couldn't have been more helpful and professional in what they were doing. They finished the job and took the time to show me the most economical way to use the system. I certainly wouldn't hesitate to recommend this company to anyone.

February 22, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for taking the time to provide this feedback John. It really does mean the world to the full team at iSafe Gas. Always here whenever you need us!

Rated 5 out of 5 stars

5 star experience overall!

Isafegas exceeded my expectations yet again! Dealing with a leaky boiler was stressful, but their prompt response and efficient service turned it into a breeze. Despite contacting them on a Sunday afternoon, they were at my doorstep by Monday afternoon, tirelessly attempting to repair the issue. Ultimately, I opted for a new boiler, and they seamlessly made the switch within just a day. Their impeccable working standards, coupled with friendly demeanor, willingness to explain, and excellent communication, make Isafegas my top choice for any heating needs. I would recommend them without hesitation, 100%!

February 9, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for your kind words Lampros. We are glad we could assist you and get you back up and running. Always here whenever you may need us!

Rated 5 out of 5 stars

Very happy with Isafe

Very happy with Isafe. Came out quickly, helpful with choices and options. Installed quickly and well. Had a problem with pump on day 2 and they sent someone out at a suited time and fixed it. Would recommend.

January 26, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for taking the time to leave this feedback John. It really does man a lot to the full team. Glad we were able to assist you and get you & running. Always here whenever you may need us!

Rated 5 out of 5 stars

100 % Recommend ISafe

100 % Recommend ISafe. My old boiler was starting to have lots of issues and after contacting a couple of plumbers who either didn't show up or didn't send quotes I contacted ISafe. James came out and after checking the boiler, gave me a quote straight away. No hidden charges, totally upfront and honest. The work was booked to suit me and the work was done very quickly. The technicians were extremely professional, friendly and respectful. The new boiler is great and was fitted with the absolute minimum of disruption. I can totally recommend this company. I'm very, very happy with everything. Great attitude, great service

February 8, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Hi Iain, Thank you so much for your feedback, it really does mean the world to us and we shall feed this back to the full team. Always here whenever you may need us!

Rated 5 out of 5 stars

New boiler

Really helpfully and got my new boiler fitted in within 2 days. I highly recommend isafe gas.

January 19, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you for your kind words Kash. Always here whenever you need us!

Rated 5 out of 5 stars

Great service

James came out to out home twice and explained everything before we got out new boiler from his company we were very happy from start to finish I would definitely recommend isafe for new boiler they done a superb job and cleaned up took old boiler away 👍👍

January 31, 2024
Unprompted review
iSafe Gas part of iSafe Homes Ltd logo

Reply from iSafe Gas part of iSafe Homes Ltd

Thank you so much for your kind words, it really mean a lot to the full team. Always here whenever you need us!

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