Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more
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Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more
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The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more
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Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more
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Company details
Written by the company
Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.
Contact info
Unit 2 Diamond Point, Diamond Rd, NR6 6AN, Norwich, United Kingdom
- 0800 0224 060
- sales@isswww.co.uk
- isswww.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Very happy with the service
Very happy with the service, I have already recommended you to 2 property managers. Thank you for the fast delivery to the isle of wight.
June 17, 2022
Reply from Instrument Sales and Services
Hello Richard
Thant's very kind thank you.
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Excellent service and prompt delivery
Excellent service and prompt delivery, using DPD for delivery a welcome bonus
June 12, 2022
Reply from Instrument Sales and Services
Hello Michael
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Dave
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Very happy with the service
Very happy with the service, impressed with speedy delivery time as well.
June 2, 2022
Reply from Instrument Sales and Services
Hello Andrew
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it. Always nice to hear of fast deliveries, it's an area sadly out of our control.
Hope to see you again soon.
Kind Regards
The ISS Team.
Good company to deal with
Good company to deal with, a quick delivery, and helpful with technical queries.
Have now bought two meters from them and will be shortly looking for a third.
June 1, 2022
Reply from Instrument Sales and Services
Hello Graham
We have a specialist on-site in most fields so always pleased to answer your questions. Thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Great price and fast delivery
May 22, 2022
Reply from Instrument Sales and Services
Hello Wayne
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Mattew
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Excellent customer service
Excellent customer service, had a courtesy phone call from sales a day after ordering, great product, thank you
May 14, 2022
Reply from Instrument Sales and Services
Hello Kelvin
We are glad to hear that our customer service met your expectation and we hope to see you again sometime soon.
Kind Regards
The ISS Team.
Good customer service
Website was easy to use. When push came to shove, however, the item ordered was not in stock. In fairness, however, I did receive a message form a member of staff to this effect and the company has kept me informed as to progress and likely delivery date. Often this does not happen and one is left in the dark. Good customer service.
May 11, 2022
Reply from Instrument Sales and Services
Hello Martin
Customer service is our number one focus and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Excellent communication from the…
Excellent communication from the customer service team.
Good value for the product compared with other sellers
May 7, 2022
Reply from Instrument Sales and Services
Hello Peter
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it. We always try to keep our prices as low as possible.
Hope to see you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Chris
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Fluke 368FC
Prior to ordering I contacted isswww to ask about stock etc. Very helpful and polite. Ordered on 12th April. and it arrived on the 20th April. Bearing in mind it had to be calibrated and Easter was right in the middle I cannot complain. A very minor winge would be that after placing the order, the status never changed from "processing". It would be very useful to keep this updated as it would give some indication that something is happening.
The package arrived undamaged and works well. So overall I would certainly use this company again.
April 21, 2022
Unprompted review
Reply from Instrument Sales and Services
Hello Graham
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Very good service,
Very good service; delivered a day early. Zero adaptor missing from kit, Allen sales manager,sent one out straight away .
April 20, 2022
Reply from Instrument Sales and Services
Hello Mr Neville
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
A very competitive price for the Megger…
A very competitive price for the Megger MFT1735, customer service was exemplary and delivered when it was stated. Can’t complain about anything
April 13, 2022
Reply from Instrument Sales and Services
Hi Gary
That's really great news, thanks for taking the time to review our service to you and for your excellent 5* rating, we greatly appreciate that.
Please call again soon when we hope to able to provide you with more of the same.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Nick
That's very kind and thank you for your confidence, we really appreciate it. We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Excellent customer service
Excellent customer service, very prompt and professional in dealing with my order.
April 5, 2022
Unprompted review
Reply from Instrument Sales and Services
Hello Euan
I do know that we weren't able to help you on this occasion and you still felt that our service to you was worth a 5* rating.
This is very kind and we appreciate it greatly, thank you.
I do hope we get a chance to service your needs again in the near future.
Kind Regards
The ISS Team
Recommended this company 👌…
Recommended this company 👌 professional helpline and products high quality level 👌 Thanks
March 16, 2022
Reply from Instrument Sales and Services
Hello Lukas
Many thanks indeed for your appraisal of our services and for your 5* rating, we greatly appreciate it.
We look forward to seeing you again in the future.
Kind Regards
The ISS Team.
I haven't received my items yet, still a 5 star Service.
I haven't received my items yet, and I won't for another month or so at the very least.
So why still 5* review? Well, within 30 minutes of the purchase I got a call from them, informing me the item is on back order and won't be available.
They gave me an opportunity to cancel my order, informed me where else I might be able to find what I was looking for.
I kept the order in, I'm in no rush. Really noteworthy customer service.
March 11, 2022
Reply from Instrument Sales and Services
Hello William
These are crazy times with huge delays on many things. Our loyal customers like yourself recognise this and in the main are being very supportive and prepared to weather the storm with the many troubles the industry currently faces, particularly with logistics.
We thank you and everyone else for their patience and understanding whilst we try to fulfill your needs in the best possible time. We certainly hope to see you again in the future William.
Kind Regards
The ISS Team.
Excellent Service again Thankyou
March 8, 2022
Reply from Instrument Sales and Services
Hello Andy
And thank you for your continued support and patience through this troubled period within the industry. Your continued custom means a great deal and we assure you of our best attention at all times. Hope to see you again very soon Andy.
Kind Regards
The ISS Team.
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