Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more
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Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more
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The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more
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Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more
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Company details
Written by the company
Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.
Contact info
Unit 2 Diamond Point, Diamond Rd, NR6 6AN, Norwich, United Kingdom
- 0800 0224 060
- sales@isswww.co.uk
- isswww.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Painful trader
They don’t sell items they have in stock. Been told my order will be delivered in august 2023 and we are in January 2023. I cancelled the order then still fighting to get my refund off them. Don’t bother with these people
January 5, 2023
Reply from Instrument Sales and Services
Hello Edem
This lengthy lead-time was as advised directly by the manufacturer who had previously advised the item as available late January 2023 and is sadly beyond our control.
Please accept my deepest apologies for this oversight, I simply forgot to press the button to action your refund. This was a genuine mistake that has been rectified at 07:50 this morning. I'm sorry you felt that it was a fight to get your refund, this would imply that we had offered resistance to the process which was never the case, we never quibble a refund due to non-availability.
Even though you didn’t have the item in…
Even though you didn’t have the item in stock, you managed to search and locate this item and send to me, which I am grateful for.
December 28, 2022
Reply from Instrument Sales and Services
Hello Sturat
Thank you for your excellent review of our services we greatly appreciate it. Always glad to be of service and we look forward to seeing you again in the future.
Kind regards
The ISS Team.
Product competitively priced
Product competitively priced, packed well and dispatched promptly.
December 12, 2022
Reply from Instrument Sales and Services
Hello Phil
We are glad that our services met with your expectation and we appreciate your 5-star review, thank you.
We look forward to seeing you again in the near future.
Kind regards
The ISS Team.
Excellent service
Excellent service , best on price too.
Arrived extremely quickly , couldn’t fault them.
December 1, 2022
Reply from Instrument Sales and Services
Hello John
Thank you so much for your excellent appraisal of our services to you we really appreciate it. We look forward to seeing you again in the future.
Kind regards
The ISS Team.
After making the purchase to be then…
After making the purchase to be then told that you had a security breech and card details had been taken was a disapointment.
September 12, 2022
Reply from Instrument Sales and Services
Hello David, We take the security of our customers information extremely seriously but despite extensive online security measures in place have become the victim of a sophisticated attack. Due to the frequency of checks only a small number of customers who paid by credit card were affected, and the site was withdrawn immediately when we were made aware of the issue. Our IT team are investigating the security breach and are putting additional security protocols & measures in place to ensure this does not occur again. The site will remain offline until these have been implemented and we are confident the site is fully secure. We have followed the ICO’s strict guidelines in notifying all customers affected by phone, email and in writing. I sincerely apologise for the inconvenience this has caused you and hope you can see your way to making use of our site again, once we are back up and running. Jason Ball - Business Manager
Item was in stock and despatched super…
Item was in stock and despatched super quick! Thanks!!
September 12, 2022
Reply from Instrument Sales and Services
Hello Avishai
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Good prompt delivery once they have…
Good prompt delivery once they have been installed will revi again
September 16, 2022
Reply from Instrument Sales and Services
Hello Tom
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Quick delivery
August 22, 2022
Reply from Instrument Sales and Services
Hello Israel
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Good product received.
August 16, 2022
Reply from Instrument Sales and Services
Hello Adam
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Gary
Many thanks indeed for your excellent 5* review of our services we greatly appreciate it. So glad you found the service quick and efficient, it's what we strive for.
Hope to see you again very soon
Kind Regards
The ISS Team.
Poor website stock
Let me pay a lot of money for a test instrument, then emailed to say it was out of stock. So had to wait days for the refund before going elsewhere to purchase.
July 27, 2022
Reply from Instrument Sales and Services
Hello Robson
Thank you for sharing your thoughts on our service to you, we welcome all feedback good, bad or indifferent.
Whilst we are of course very sorry that you feel let down by a stock shortage and hence our service, I'd like to highlight a couple of points of observation from your comments. Firstly, as an industry we are in the thick of a very serious component shortage caused essentially by post pandemic issues with manufacture and logistics making it a global problem right now and probably will remain so for the rest of the year and possibly into next.
Secondly regarding your transaction, we aim to contact all customers that face a delay within the shortest time to inform them which was the case with this order, your refund was actioned only a few hours later at around 2:15pm. There is unfortunately always a delay with transferred funds through the banking system before they reflect on your balance back to you, this is quite normal and is unquantifiable by us.
We are however glad that you have managed to source the item as we would far prefer this that actually keep you waiting and whilst this order wasn't fulfilled as either you or I would have liked we would certainly hope that we may have a chance to be able to serve you better in the future.
With kind regards
ISSWWW Web Manager
Spotless service
The website offered a wide range of solution and the item I purchased was delivered within one day.
July 26, 2022
Reply from Instrument Sales and Services
Hello Simone
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Very good customer service fast…
Very good customer service fast delivery and well packaged
July 23, 2022
Reply from Instrument Sales and Services
Hello Neil
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Good price & prompt delivery
July 22, 2022
Reply from Instrument Sales and Services
Hello Nick
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Thank you receptive staff 👍
July 17, 2022
Reply from Instrument Sales and Services
Hello Petru
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Meggar 1741
Excellent and very Efficient service from this seller, competitively priced for a quality product. Would highly recommend dealing with this company, one of the items from my order was out of stock, this happens. What doesn’t normally happen in my experience is the company you are dealing with don’t always pass this on to the customer. Again this company informed me ASAP warning of this. So as far as I’m concerned it’s 10/10 for everything. Thanks guys
July 16, 2022
Reply from Instrument Sales and Services
Hello Martyn
Many thanks for your review of our services we really appreciate it. We do believe that information and transparency are key and is a value that we live by. Even when the news isn't so good customers would still rather know and that's obviously found favour with you.
Thanks Martyn, we hope to see you again soon.
kind Regards
The ISS Team.
Good Service
*UPDATE : I received an email after this review saying they just received the item and can send it next day delivery for me. I got it and all is good. They are looking into why I didn't get a response last week.
Said it will arrive in 2-3 days. It has now been a week and it's still not even been dispatched. I have sent two emails asking about it and not had a single response. Not happy after spending almost £700.
July 15, 2022
Reply from Instrument Sales and Services
Hello Mert Menekse
I note your recently posted 1 star review of our services on Trustpilot, we do of course welcome all feedback good bad or indifferent.
This is a shame as your item arrived here this morning and is due to be shipped to you this afternoon on a next-day service. You order has indeed been a couple of days over-schedule and whilst we apologise for this delay I would like to stress that your order was placed immediately with the manufacturer and we gave you a projected delivery scope based on their ability to ship withing their stated time frame.
The global component shortage largely caused by the post-effects of the pandemic are accounting for shortages and delays with almost all electronic equipment industry-wide at this time. Whilst we do not seek to use this as an excuse it is a very real situation and affecting supply chains badly, a situation we see existing for the rest of this year and possibly beyond.
I really do hope that I can impress upon you that we have done everything within our power to get your order to you in the best possible time-frame amid these difficult circumstances and would welcome the opportunity to be of service to you again in the future.
With kind regards
ISSWWW Web Manager
Very quick delivery
Very quick delivery. If they can send email or sms to confirm the order and delivery that will be perfect.
July 13, 2022
Reply from Instrument Sales and Services
Hello Kelvin
We are glad to hear that our customer service met your expectation and we hope to see you again sometime soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Mark
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Ali
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
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