Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more
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Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more
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The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more
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Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more
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Company details
Written by the company
Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.
Contact info
Unit 2 Diamond Point, Diamond Rd, NR6 6AN, Norwich, United Kingdom
- 0800 0224 060
- sales@isswww.co.uk
- isswww.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Quality product, service and communication
When I ordered an MFT and EV adaptor package part of the order wasn't available due to supply issues. I received a very fast telephone call explaining the situation and options available. This was all followed up with email. The remaining part of the order was delivered in the time frame promised. Customer service was faultless and the items were packaged very well and arrived in perfect condition. All topped off by the fact the price of the items was very competitive. I would definitely recommend ISS on the strength of this experience.
March 30, 2023
Reply from Instrument Sales and Services
Hello, Consider it Done Electrical
Thank you so much for your detailed account of our services to you and for our excellent 5-star review, we greatly appreciate it.
It sounds like you're very pleased all round with your experience and that's the service we strive for.
Please call and see us again soon.
Kind Regards
The ISS Team.
Late devlivery with no notification
I ordered the meter on 30th Mar for next day delivery, As I needed it urgently. I had a call later the same day ( Thursday ) to tell me it wouldn't be delivered until the following Monday. As it happened the job had been delayed to Thursday so Monday was ok.. It is now Thursday 6th April afternoon 16.30 and still not arrived
March 29, 2023
Reply from Instrument Sales and Services
Good morning Paul
Thank you for your feedback over the weekend and I’m so sorry you didn’t receive this item earlier. It arrived with us just the other side of our expected ETA of mid-week on Thursday afternoon. Given that the meter also required a calibration it was not possible to ship in time for the weekend I’m afraid.
Unfortunately, Easter often compounds delays in stock movements and shipping times and your order has been an unfortunate casualty of this.
Thank you for your time on the phone this morning and I’m glad we could arrive at something of a satisfactory fulfilment for you.
Arrived very quickly
Arrived very quickly, There was an extra gift, I was very pleased.
March 29, 2023
Unprompted review
ordered a product with a 2-3 day…
ordered a product with a 2-3 day delivery to then be contacted 3 days later saying this product is no longer in stock for another week. If a product is out of stock it should maybe state this on the website.
March 21, 2023
Reply from Instrument Sales and Services
Hi Luke, I'm sorry you feel disappointed with the service you received from us. Any order received online where the item is out of stock are subject to the staff advising the customer within an hour. Looking into your order, I can see it was placed out of office hours but we did try to contact you on the phone & left a voicemail within an hour of coming in the next day and we did follow it up again with an email. Apologies if you were unable to retrieve the message. Unfortunately our website is currently unable to show live stock figures, but we are working behind the scenes and our new website which we plan to launch later in the year, will indeed show items in stock. I hope you will revisit us once we have the new website in place.
Jason Ball - Business Manager
didn't actually have stock even though…
didn't actually have stock even though they said they had in stock witch effected me doing my job as then had to try and find another supplier a day later once told
March 16, 2023
Reply from Instrument Sales and Services
Good morning James
Thanks you for providing your feedback on our services to you, we are very sorry that the item you ordered was not in stock, please accept our apologies for this inconvenience.
We aim to contact customers with order shortfalls in the shortest possible time to provide them with an ETA for their arrival and/or the option to cancel and credit their order. As such, we received your order at 17:27 on Thursday 16th March, my colleague called to advise you of the shortage at 09:00 on Friday 17th. You requested a credit which was actioned at 09:09 the same morning.
I am satisifid that this notification and your requested refund was actioned very quickly and well within the boundaries of our own stringent standards.
I do hope that this will not deter you from using isswww.co.uk again in the future, should you wish any further discussion please feel free to contact me on 0800 0224 060.
Kind regards
Jaason Blanchflower.
Reply from Instrument Sales and Services
Hello Sumeet
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Good, reliable service.
Good communications and documentation. Good value for the parts I ordered compared to other sources. Excellent packing and fast shipping.
February 22, 2023
Reply from Instrument Sales and Services
Hello Joel
We are very pleased to hear that our products and services met with your approval and thank you for your excellent 5* rating, we greatly appreciate it.
Hope to see you again soon.
Kind Regards
The ISS Team.
Jason Ball the Business Manager was…
Jason Ball the Business Manager was Brilliant the item, had been superseded with a new model. The ISS Team arranged for a swap
Service and changed the item this was excellent service. I would recommend using this company and would use their services again.
Thanks and Best Regards
Michael
March 9, 2023
Unprompted review
Reply from Instrument Sales and Services
Hello Michael
Many thanks indeed for taking the time to share your experience, we greatly appreciate it. We are always striving to make our customers journey as simple and pain-free as possible.
We look forward to seeing you again soon Michael.
Kind Regards
The ISS Team.
Best price - Good service
Best price, I ordered, it arrived when they said it would.
Simple good service.
March 15, 2023
Reply from Instrument Sales and Services
Hello Tony
Thank you for your excellent review of our services we greatly appreciate it. Always glad to be of service and we look forward to seeing you again in the future.
Kind regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Adam
Thank you kindly for your excellent 5-star review of our services, we truly appreciate it. We look forward to bringing you more of the same soon.
Kind Regards
The ISS Team.
Absolute 5 Star company the new…
Absolute 5 Star company the new calibration service is first class very profession and 100 percent recommended
March 1, 2023
Unprompted review
Reply from Instrument Sales and Services
Hello Kirk
Thank you so much for trying our new calibration service at isswww.co.uk we are glad you found it useful and to your liking. I will pass your excellent feedback on to our calibration team.
Please call again and see us soon
Kind Regards
The ISS Team.
Seaward 100 pat tester
I recently purchased the seaward pat 100 from Isswww.co.u. I have to say it was a fantastic purchase great value for money . When I opened the box I was really happy , the company is true to they word everything was inside and plus a free gift .
You could not ask for a greater service .
Thanks
John
February 23, 2023
Reply from Instrument Sales and Services
Hello John
Many thanks indeed for your custom and for your excellent 5* review, we really appreciate it.
Please call again and see us soon.
Kind Regards
The ISS Team.
Ordered material online
Ordered material online. It arrived promptly and in perfect condition.
February 20, 2023
Reply from Instrument Sales and Services
Hello Mr Kane
Many thanks for your business, we greatly appreciate it.
We are glad that our services met with you expectation and we look forward to seeing you again in the future.
Kind Regards
The ISS Team.
Knowledgable and helpful sales staff
Knowledgable and helpful sales staff, very quick delivery.
All other online retailers had sold out of the test kit I needed but SIS had loads of stock.
Great all round service
January 26, 2023
Reply from Instrument Sales and Services
Hello Ian
That's all great news and we are very pleased to hear that experience with isswww.co.uk was to your liking. We also thank you for your excellent review and your 5-star rating, it's much appreciated.
Please come back and see us again soon Ian.
Kind Regards
The IS Team.
Quick and prompt delivery no hassle to…
Quick and prompt delivery no hassle to deal with
January 19, 2023
Reply from Instrument Sales and Services
Hello Terence
Many thanks indeed for your excellent review of our services we greatly appreciate it and glad you found everything easy-going at isswww.
we look forward to seeing you again soon
Kind Regards
The ISS Team.
Quick and easy
January 19, 2023
Reply from Instrument Sales and Services
Hello Richard
May thanks for your 5* recommendation we surely appreciate it.
We look forward to seeing you again soon
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello John
That's great news and thank you so much for your excellent 5-star review we greatly appreciate it. We look forward to seeing you again in the future.
Kind Regards
The ISS Team.
The box was all damaged when it…
The box was all damaged when it arrived. No care given to equipment worth so much. Took awhile to come
January 13, 2023
Reply from Instrument Sales and Services
Hello Connor
Many thanks for taking the time to review our services to you.
We definitely feel your disappointment with regard to the courier, it's the one thing that any online reseller can't really control once the goods have left the premises.
We hope this won't deter you from shopping with us again in the future and thank for you for choosing ISSWWW.CO.UK
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Balmus
Thank you for taking the time to review our services to you, we are glad our competitive pricing met with your approval and we hope to see you again very soon.
Kind Regards
The iSS Team.
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