Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more
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Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more
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The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more
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Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more
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Company details
Written by the company
Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.
Contact info
Unit 2 Diamond Point, Diamond Rd, NR6 6AN, Norwich, United Kingdom
- 0800 0224 060
- sales@isswww.co.uk
- isswww.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Instrument Sales and Services
Hello David
It's a pleaseure, it's what we strive to bring our customers every day.
Thank you so much for taking the time to review our services, we really appreciate it and we look forward to providing you with more of the same in the future.
Kind Regards
The ISS Team.
The goods I ordered arrived quickly and…
The goods I ordered arrived quickly and very well packed to prevent damage during transit. I got to choose a free gift as part of the order which was nice too
June 29, 2023
Reply from Instrument Sales and Services
Hello Ram Brewery
We are thrilled to hear that our services to you met with your expectations and thank you also for your excellent 5* review, we greatly appreciate it.
Please call again and see us soon.
Kind Regrds
The ISS Team
Always great communication
Always great communication, fast response, and fast delivery.
June 19, 2023
Reply from Instrument Sales and Services
Hello Aldo
It's always a pleasere, many thanks indeed for your continued support, it means a great deal.
Kind Regards
The ISS Team.
I have purchased several times from…
I have purchased several times from isswww, they are very professional and I have always received my good well packed and fast delivery.
Highly recommend them.
June 16, 2023
Reply from Instrument Sales and Services
Hello Ian
Thanks once again for an excellent 5* review of our services and for your ongoing support we truly appreciate it.
Kind Regards
The ISS Team.
Good price and lightning fast delivery
June 13, 2023
Reply from Instrument Sales and Services
Hello Anon
Thank you so much for your excellent 5* review, we very much appreciate it. Good prices and fast delivery is what we strive for and we look forward to providing you with more of the same in the future.
Kind Regards
The ISS Team.
Prompt service and communication for…
Prompt service and communication for out of stock item. Good price too.
May 29, 2023
Reply from Instrument Sales and Services
Hello Colin
Thank you so much for sharing your experience we really appreciate it.
Component shortages are the bane of many industries at the moment, we always strive to make this issue as transparent and informative as possible, thank you for your appreciation.
We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Walter
May thanks indeed for sharing your experience of our services and We are glad to hear that you were pleased with the speed of delivery.
We hope to see you again sometime soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Andy
Thank you so much for your excellent 5-star review of our services to you and we look forward to seeing you again soon.
Kind Regards
The ISS Team.
Great product would recommend,great…
Great product would recommend,great service
(Beha-Amprobe 2100 Delta)
May 27, 2023
Unprompted review
Reply from Instrument Sales and Services
Hello Las
Many thanks indeed for sharing your experience and for your excellent 5-star review, it means a lot to us. We look forward to seeing you again soon.
Kind regards
The ISS Team.
Magneticstick
I got a Magneticstick which is good quality at a good price and was delivered two days before expected. Would recommend and definitely use ISS again.
May 15, 2023
Reply from Instrument Sales and Services
Hello Rob
We are so glad to hear that our services to you met with your expectation and thank you for your excellent 5-star review.
We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Graham
Thank you so much for sharing your experince and for your excellent 5-star review, we really appreciate it.
Please call again soon.
Kind Regards
The ISS Team.
HIGHLY RECOMMENDED
I've purchased a Flir One Pro camera. It was delivered next day. Unfortunately the integrated battery was faulty out of the box. The swap service was organized by Dan and the new camera was delivered 48 hours later. Hustle free, professional, effortless. Will definitely use it again!!!!
May 19, 2023
Unprompted review
Reply from Instrument Sales and Services
Hello Sasa
We are of course sorry that you recieved a faulty item, it happens on occasion of course. The proof is how quickly this situation can be remedied for you and it sounds like you were well satisified with this.
It is very pleasing to hear and your comments have been passed on, thank you.
We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Scott
Thank you so much for your business and your excellent 5-star review, it means a great deal to us. We certainly look forward to seeing you again in the future.
Kind Regards
The ISS Team.
TEMP OUT OF STOCK BUT NOTIFIED 2WEEKS…
TEMP OUT OF STOCK BUT NOTIFIED 2WEEKS DELIVERY THEN ARRIVED AFTER 1 WEEK
April 20, 2023
Reply from Instrument Sales and Services
Hello Andrew
These are very uncertain times with regard to supply chain issues. We always strive to be as prompt and as transparent as possible with delays and shortages.
Sometimes it works out really well, as in this instance so we are as pleased as you are. Thank you so much for your business and we look forward to seeing you again.
Kind Regards
The ISS Team.
Purchase of Megger test lead…
The goods arrived very quickly after the initial order. Product as ordered and in excellent condition.
April 18, 2023
Reply from Instrument Sales and Services
Hello Martin
Thank you so much for taking the time to review or services to you and for your excellent 5-star rating, we greatly appreciate it.
Please call and see us again soon.
Kind Regards
The ISS Team.
FLIR PRO LT ORDER
I ordered Flir Pro lt. The order was processed quickly and dispatched quickly also. I have tried out the flir Pro lt and I am quite satisfied with product so far albeit it has not been used extensively at my work place yet.
April 18, 2023
Reply from Instrument Sales and Services
Hello James
Thank you so much for your excellent review of our services to you and glad to hear that the camera is to your liking, they are a real bargain!
We look forward to seeing you again soon
Kind Regards
The ISS Team.
VERY HELPFUL TEAM
April 10, 2023
Reply from Instrument Sales and Services
Hello Paul
That's very nice to hear and thank you for sharing your experience.
We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Donald
May thanks indeed for your business and for your excellent 5-star rating, we really appreciate it.
Please call and see us again soon.
Kind Regards
The ISS Team
Excellent customer service
The communication from the company was pro active in telling me that my order had been placed to late for the cut off and they would be delivering later than i would expected, the refunded my weekend delivery fee and delivered on the day that was confirmed to me.
will definately use again.
April 5, 2023
Reply from Instrument Sales and Services
Hello Martin
Many thanks indeed for your patience and understanding, these are very difficult times for supply and demand and we thank you for sticking with us. We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Quick delivery and reasonable price
March 30, 2023
Reply from Instrument Sales and Services
Hello Higghland Electrical
Thank you very much for sharing your experience and for your excellent 5-star review. We greatly appreciate this and also your custom, please all again and see us soon.
Kind Regards
The ISS Team.
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