Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more
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Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more
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The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more
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Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more
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Company details
Written by the company
Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.
Contact info
Unit 2 Diamond Point, Diamond Rd, NR6 6AN, Norwich, United Kingdom
- 0800 0224 060
- sales@isswww.co.uk
- isswww.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Great service
Great service. Quick dispatch. Staff called to check order as unusual email address was used. Cannot fault
October 29, 2023
Reply from Instrument Sales and Services
Hello Iakovos
It's the small attentions to detail that often help reduce the biggest headaches, we're glad you appreciate this. Many thanks for taking the time to review our service to you and we hope to see you again soon.
Kind Regards
The ISS Team.
ISSW kept me in touch every step of the…
ISSW kept me in touch every step of the way, didn’t have to ask or chase up,
Already looking up other products in their range to order.
A definite supplier on my top list.
October 20, 2023
Reply from Instrument Sales and Services
Hello Graham
That's really great to hear and thank you so much for your excellent review of our service to you, please call and see us again soon.
Kind Regards
The ISS Team.
ordered recieved what i wanted good…
ordered recieved what i wanted good service
October 10, 2023
Unprompted review
Reply from Instrument Sales and Services
Hello George
Many thanks indeed for your review and your excellent 5* rating we really appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
I am still waiting for this item after…
I am still waiting for this item after 1 week!!
October 19, 2023
Reply from Instrument Sales and Services
Good morning Jeremy
Thank you for providing feedback on your recent order as above we are extremely sorry that you haven’t yet received your goods and we would agree that a week is too long for something that we should have in stock.
However, the replenishment stock we were awaiting at the time you placed your order has not yet arrived with us, a situation we were not aware of until you highlighted this morning.
We have spoken with the supplier who advises us that stock will be with us on Monday 30th, we will of course turn yours around to you immediately.
I can only apologise Jeremy, it’s of little use I know and I do hope it hasn’t caused you too much inconvenience.
If you would like to discuss the matter further then please feel free to get back to me, you can call us free on 0800 0224 060 if you prefer.
ISS Web Manager
Dispatched promptly, with personal touch!
Dispatched promptly and with quick service. Even had a phone call from them (which I missed) but it was followed up by email, explaining that non-important part of the order will be shipped later due to stock issues. A phone call from online shop! A very personal approach!
October 14, 2023
Reply from Instrument Sales and Services
Hello Max
Thank you so much for sharing your experience and for your excellent 5* review, it means a great deal. We look forward to providing you with more of the same in the future.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Mark
We are glad that you found your experience shopping with us to your satisfaction and we thank you for your excellent appraisal of our services to you. Please call again and see us soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Mike
Thank you for taking the time to share your experience with and for your excellent 5* review, we greatly appreciate it.
Please call again and see us soon.
Kind Regards
The ISS Team.
Great service
Great service, easy check out, speedy delivery, awesome product!
September 25, 2023
Unprompted review
Reply from Instrument Sales and Services
Hello Ryan
Many thanks for sharing your experience, we are glad that the goods and our services met with your approval. We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Great quality product fast delivery and…
Great quality product fast delivery and very helpfull customer support
Can ask for more
Recommended seller
August 31, 2023
Reply from Instrument Sales and Services
Hello Mark
We are glad to hear that our services to you met with your expectations and thank you so much for your excellent 5* review, we truly appreciate it. We look forward to seeing you again very soon.
Kind Regards
The ISS Team.
Great service and prompt delivery
September 4, 2023
Reply from Instrument Sales and Services
Hello Keiran
Many thanks indeed for your excellent 5* review of your experience, we greatly appreciate it. We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Great customer service
Great customer service. Top quality products for very competitive price
August 26, 2023
Reply from Instrument Sales and Services
Hello Roman
Thank you so much for taking the time to review our servics to you, we are glad that everything met with your expectation and we look forward to seeing you again very soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Nigel
Thank you so much for your excellent 5-star review of our services to you, we do hope to see you again soon.
Kind Regards
The ISS Team
Reply from Instrument Sales and Services
Hello John
We are glad that our services met with your expectaions and thank you for your excellent 5-star review we really appreciate it.
We look forward to seeing you again soon John
Kind Regards
The ISS Team.
Very good service
August 6, 2023
Reply from Instrument Sales and Services
Hello Nick
So glad to hear that and thank you for your excellent 5-star reiew.
We look forward to providing you with more of the same in the future.
Kind Regards
The ISS Team.
Ordered out of stock item
Placed order after phone call although item not in stock and was given a delivery date of about three to four weeks, and was pleasantly surprised to receive item earlier than expected well packaged and in perfect condition.
June 29, 2023
Reply from Instrument Sales and Services
Hello Michael
Many thanks indeed for taking the time to share your experience, and for your excellent 5-star review we greatly appreciate it.
We work continuously with manufacturers to meet or exceed expectation where we can. Please call and see us again soon Michael.
Kind Regards
The ISS Team.
Exactly as expected.
August 4, 2023
Reply from Instrument Sales and Services
Hello Max
Waht more can we ask, if you're happy we're happy.
Many thanks for taking the time to share your experience and we look forward to providing you with more of the same in the future.
Kind Regards
The ISS Team.
5 star company to deal with
Awesome company to deal with, these guys really do have a great understanding of there products, very nearly bought the wrong item but luckily ISS put me on track with the correct item for the job. Top work and would definitely use them again.
August 12, 2023
Unprompted review
Reply from Instrument Sales and Services
Hello Sam
Many thanks indeed for your excellent review of our services we really appreciate it and it was a pleasure to help out, please call and see us again soon.
Outstanding customer service made me a…
Outstanding customer service made me a promise and kept it having been let down by two other retailers
July 25, 2023
Reply from Instrument Sales and Services
Hello Peter
We are very glad to hear that you found the right service with isswww and we greatly appreciate your custom.
Many thanks indeed for taking the time to share your experience and we look forward to seeing you again soon.
Kind Regards
The ISS Team.
Really fast delivery
Really fast delivery, only thing i am a little disappointed by is i paid extra for calibration certificate which qas give to me as an option at checkout, when the item arrived it already came with a manufacturers calibration certificate so i have spent extra money that i didnt need too i think this should have been made clearer or maybe not given as an option at checkout. Other than that great service.
July 22, 2023
Reply from Instrument Sales and Services
Hello Chris
We do try and make the available calibration options clear with a breakdown of the differences between them. A traceable calibration certificate is offered where applicable alongside a manufacturers supplied certificate as may companies want to see that certificate accredited to their company specifically. We're always happy to discuss and you call us free on 0800 0224 060.
We do of course very much appreciate your excellent 5-star review of our services notwithstanding your reservation and we do hope to see you again soon.
Kind Regards
The ISS Team.
Spoke to someone who was very helpful…
Spoke to someone who was very helpful and provided good advice on thermal imaging cameras. Purchased camera was dispatched promptly.
July 16, 2023
Reply from Instrument Sales and Services
Hello Andrew
Youre most welcome, we have 3 trained thermographers on siteable to answer all thing thermal imaging. We eally appreciate your excellent review of our services and we look forward to seeing you again.
Kind Regards
The ISS Team.
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