Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more
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Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more
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The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more
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Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more
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Company details
Written by the company
Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.
Contact info
Unit 2 Diamond Point, Diamond Rd, NR6 6AN, Norwich, United Kingdom
- 0800 0224 060
- sales@isswww.co.uk
- isswww.co.uk
4.6
Excellent
1K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service. Best deal I could find for Seaward pat tester and quick delivery. Recommended
February 26, 2025
Reply from Instrument Sales and Services
Hello Richard
Thank you so much for your excellent review of our services to you, very much appreciated. We look forward to providing you with more of the same in the future.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Andrew
We certainly thank you for your continued custom and support, always a pleasure.
Kind Regards
The ISS Team.
I always use you guys
I always use you guys; good prices, genuine parts, fast delivery, thank you
February 3, 2025
Reply from Instrument Sales and Services
Hello Penzance Electricians
We certainly value your continued custom and support a great deal, always a pleasure.
Kind Regards
The ISS Team.
Fast and efficient service
Fast and efficient service, my order arrived the next day. When I needed to ask a question customer services were very helpful. They got the information and called me straight back.
January 30, 2025
Reply from Instrument Sales and Services
Hello Mandi
Many thanks for your feedback and your excellent 5-star review, it means a great deal to us. Information is key and we like to get this to our customers as quickly as possible, please call and see us again soon.
Kind Regards
The ISS Team.
Good communication with Dan made this…
Good communication with Dan made this all happen
January 24, 2025
Reply from Instrument Sales and Services
Hello Nicholas
Many thanks for taking the time to share your experience with us and we greatly appreciate your excellent 5-star review. Please call and see us again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Ian, I'm sorry you feel disappointed with the service you received from us. Any order received online where the item is out of stock are subject to the staff advising the customer as soon as possible usually by phone or email. Looking into your order, I can see that a delay was advised and agreed, sadly however manufacturer's lead times do slip and this sometimes makes it inconvenient to our customers, we can only apologise for this. Unfortunately our website is currently unable to show live stock figures, but we are working behind the scenes and our new website which we plan to launch later in the year, will indeed show items in stock. I hope you will revisit us once we have the new website in place.
Great company to do business with
Great company to do business with. Answered all my questions on product prior to placing my order, and kept me updated at all times until item safely delivered.
January 14, 2025
Reply from Instrument Sales and Services
Hello Simon
We are pleased that our services to you met with your expectation and we thank you for your excellent 5-star review.
We look forward to seeing you again in the future.
Kind Regards
The ISS Team.
Improvement requires
please note that it is unfair to state the order status “ Complete “ until the your customer receives the item!
I strongly believe that the seller too has a responsibility to confirm about their customer satisfaction.Please note that I have ordered this item before Christmas and it doesn’t mention that the stated delivery time is applied only on working days!!
December 23, 2024
Reply from Instrument Sales and Services
Hello John
Many thanks indeed for taking the time to review our services to you.
Your points are very fair and I would like to address both.
The 'order complete' notification is generated y our system upon order fulfilment, admittedly at that point you have not received the item but this is unfortunately the way our system closes the sale (pending a refund/return request). This is something that may actually be addressed in the second quarter of this year.
Secondly, with regard to the festive shipping schedule, it's often difficult to make sure that everyone sees the relevant information around this time but we do our utmost to make it as prominent as possible.
The front page of our site and our shipping schedule stated:
"Our cutoff for NEXT-DAY orders prior to Christmas is 2.00pm Friday 20th December, our carriers are advising that parcels collected after 21st December will be subject to our usual standard delivery scope. Please do bear in mind that Christmas creates it's own inevitable delays so expect a possible extension to this.
Orders received after this time will be processed (stock permitting) when we return from our Christmas shutdown on Thursday 2nd January 2025. If there is any issue with your order we will advise you as soon as possible on our return".
Again, with a revision of our website expected in Q1 2025 this is something else we may well be able to streamline looking ahead.
In the interim, many thanks for your patience and understanding John and we do hope to see you again in the future.
Kind regards
The ISS Team.
Stock availability
We were not told item out of stock and therefore disappointed client not able to fix issue but courteous and fulfilled order when part available.
December 17, 2024
Reply from Instrument Sales and Services
Hello Michael
Many thanks indeed for your review of our services, we are thankful for your consideration. We do hope to see you again in the future.
Kind regards
The ISS Team.
Reply from Instrument Sales and Services
Dear Tomasz
We are very sorry to hear about this unfortunate misdelivery by DPD and we are glad that we could organise a retrieval and subsequent re-delivery to your correct address.
As we discussed, carriers are sadly the weak link to any online seller and these things do unfortunately happen on occasion. We do appreciate that your goods were late but we do feel that this was not of our doing and if you feel it suitable to reconsider your review based on this then we would be very happy to receive that. We do hope that we may be of service to you again in the future.
------------------------------------------------------------------------
Update 16:08 22/11/24:
Thank you very much Tomasz we very greatly appreciate your revision.
Kind Regards
THE ISS Team.
Great communication regarding delay and…
Great communication regarding delay and still arrived within 5 days.
October 21, 2024
Reply from Instrument Sales and Services
Hello Ben
many thanks for your excellent 5* response to our services to you, it's much appreciated and we're glad everything was to your expectation. Please call again and see us soon.
Kind Regards
The ISS Team.
Good buy
Really good and easy to understand , was kept up with delivery status , which was good , would definitely buy from this company again ,
Thankyou
September 20, 2024
Reply from Instrument Sales and Services
Hello Kathleen
Thank you so much for taking the time to review our services to you and for your excellent 5-star rating, it's much appreciated. Please call and see us again soon.
Kind Regards
The ISS Team.
ve and beyond…
Every so often one comes across a company which exceeds any expectations that one might have.
ISS is one such company.
Excellent communication, fast delivery, speedy response and solutions to problems not even of their own making. Along with immediate refund of money caused by another parties omission and immediate replacement of a faulty item.
I really cannot praise them too much.
September 13, 2024
Reply from Instrument Sales and Services
Hello Ronald
That's a very gracious response indeed, thank you so much.
We did have an obstacle or two to navigate together and your appreciation of our efforts speaks volumes and is very much appreciated.
Regardless, it's been an absolute pleasure to serve you Ron and I do hope we have the chance to provide you with more of the same in the future.
Kind Regards
The ISS Team.
Good comms on back order item
Good comms on back order item. Arrived as promised. Thanks.
September 13, 2024
Unprompted review
Reply from Instrument Sales and Services
Hello Andrew
We are glad that our services to you met with expectation and we thank you for your excellent 5* review. We do hope to see you again very soon.
Kind Regards
The ISS Team.
Exactly what I wanted at a reasonable…
Exactly what I wanted at a reasonable price, and promptly delivered
August 11, 2024
Reply from Instrument Sales and Services
Hello Colin
We are glad that our services to you met with expectation and we thank you for your excellent 5* review. We do hope to see you again very soon.
Kind Regards
The ISS Team.
I recently purchased a wall socket…
I recently purchased a wall socket tester manufactured by Martindale.
This review is for Instrument Sales & Service (isswww).
I would like to congratulate isswww for an excellent customer service.
I had done research to understand what I required, then I researched where to purchase the product from.
isswww repeatedly appeared as the most competitively priced available supplier, I had not previously heard of them but they seemed the obvious choice.
isswww Website was clear and easy to use, my online order was placed and acknowledged, I received emails telling where my order was in their process and when shipped.
The product was received quickly and was very well packed and I received additional paperwork to support safe working practices for the product.
I am very happy with the product, it did exactly what I required.
I can highly recommend using isswww and will definitely use them again for any future purchases they can help me with.
Well done isswww a well deserved 5 stars.
August 9, 2024
Unprompted review
Reply from Instrument Sales and Services
Hello David
Thank you so much for that glowing accolade we truly appreciate it. We hope to able to provide you with more of the same in the near future.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Gordon
Many thanks for your positive response to our services and for your excellent 5* review, we greatly appreciate it.
We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Darren
Many thanks indeed for your feedback, we really appreciate your business. We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Sukhvinder
Many thanks indeed for your excellent response to our services we greatly appreciate it. We look forward to seeing you again soon.
Kind Regards
The ISS Team.
Competitive price and quick delivery.
Keen pricing, fast delivery and good communication.
July 15, 2024
Reply from Instrument Sales and Services
Hello Mark
Many thanks for taking the time to review our services to you and for your excellent 5-star score we really appreciate it and we look forward to seeing you again soon.
Kind Regards
The ISS Team.
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