Instrument Sales and Services Reviews 1,297

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more

Company replied

Rated 5 out of 5 stars

Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more

Company replied

Rated 2 out of 5 stars

The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more

Company replied

Rated 5 out of 5 stars

Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more

Company replied

Company details

  1. Electronics Store

Written by the company

Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Good customer service

Good customer service. Best deal I could find for Seaward pat tester and quick delivery. Recommended

February 26, 2025
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Richard

Thank you so much for your excellent review of our services to you, very much appreciated. We look forward to providing you with more of the same in the future.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Thank you.

February 9, 2025
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Andrew

We certainly thank you for your continued custom and support, always a pleasure.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

I always use you guys

I always use you guys; good prices, genuine parts, fast delivery, thank you

February 3, 2025
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Penzance Electricians

We certainly value your continued custom and support a great deal, always a pleasure.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Fast and efficient service

Fast and efficient service, my order arrived the next day. When I needed to ask a question customer services were very helpful. They got the information and called me straight back.

January 30, 2025
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Mandi

Many thanks for your feedback and your excellent 5-star review, it means a great deal to us. Information is key and we like to get this to our customers as quickly as possible, please call and see us again soon.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Good communication with Dan made this…

Good communication with Dan made this all happen

January 24, 2025
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Nicholas

Many thanks for taking the time to share your experience with us and we greatly appreciate your excellent 5-star review. Please call and see us again soon.

Kind Regards
The ISS Team.

Rated 1 out of 5 stars

They say parts are in stock

They say parts are in stock, but they are not.

January 8, 2025
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Ian, I'm sorry you feel disappointed with the service you received from us. Any order received online where the item is out of stock are subject to the staff advising the customer as soon as possible usually by phone or email. Looking into your order, I can see that a delay was advised and agreed, sadly however manufacturer's lead times do slip and this sometimes makes it inconvenient to our customers, we can only apologise for this. Unfortunately our website is currently unable to show live stock figures, but we are working behind the scenes and our new website which we plan to launch later in the year, will indeed show items in stock. I hope you will revisit us once we have the new website in place.

Rated 5 out of 5 stars

Great company to do business with

Great company to do business with. Answered all my questions on product prior to placing my order, and kept me updated at all times until item safely delivered.

January 14, 2025
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Simon

We are pleased that our services to you met with your expectation and we thank you for your excellent 5-star review.
We look forward to seeing you again in the future.

Kind Regards
The ISS Team.

Rated 3 out of 5 stars

Improvement requires

please note that it is unfair to state the order status “ Complete “ until the your customer receives the item!
I strongly believe that the seller too has a responsibility to confirm about their customer satisfaction.Please note that I have ordered this item before Christmas and it doesn’t mention that the stated delivery time is applied only on working days!!

December 23, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello John

Many thanks indeed for taking the time to review our services to you.
Your points are very fair and I would like to address both.
The 'order complete' notification is generated y our system upon order fulfilment, admittedly at that point you have not received the item but this is unfortunately the way our system closes the sale (pending a refund/return request). This is something that may actually be addressed in the second quarter of this year.
Secondly, with regard to the festive shipping schedule, it's often difficult to make sure that everyone sees the relevant information around this time but we do our utmost to make it as prominent as possible.
The front page of our site and our shipping schedule stated:

"Our cutoff for NEXT-DAY orders prior to Christmas is 2.00pm Friday 20th December, our carriers are advising that parcels collected after 21st December will be subject to our usual standard delivery scope. Please do bear in mind that Christmas creates it's own inevitable delays so expect a possible extension to this.

Orders received after this time will be processed (stock permitting) when we return from our Christmas shutdown on Thursday 2nd January 2025. If there is any issue with your order we will advise you as soon as possible on our return".

Again, with a revision of our website expected in Q1 2025 this is something else we may well be able to streamline looking ahead.
In the interim, many thanks for your patience and understanding John and we do hope to see you again in the future.

Kind regards
The ISS Team.

Rated 4 out of 5 stars

Stock availability

We were not told item out of stock and therefore disappointed client not able to fix issue but courteous and fulfilled order when part available.

December 17, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Michael

Many thanks indeed for your review of our services, we are thankful for your consideration. We do hope to see you again in the future.

Kind regards
The ISS Team.

Rated 5 out of 5 stars

Perfect customer service

The best service

November 9, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Dear Tomasz

We are very sorry to hear about this unfortunate misdelivery by DPD and we are glad that we could organise a retrieval and subsequent re-delivery to your correct address.
As we discussed, carriers are sadly the weak link to any online seller and these things do unfortunately happen on occasion. We do appreciate that your goods were late but we do feel that this was not of our doing and if you feel it suitable to reconsider your review based on this then we would be very happy to receive that. We do hope that we may be of service to you again in the future.

------------------------------------------------------------------------
Update 16:08 22/11/24:
Thank you very much Tomasz we very greatly appreciate your revision.

Kind Regards
THE ISS Team.

Rated 5 out of 5 stars

Great communication regarding delay and…

Great communication regarding delay and still arrived within 5 days.

October 21, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Ben

many thanks for your excellent 5* response to our services to you, it's much appreciated and we're glad everything was to your expectation. Please call again and see us soon.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Good buy

Really good and easy to understand , was kept up with delivery status , which was good , would definitely buy from this company again ,
Thankyou

September 20, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Kathleen

Thank you so much for taking the time to review our services to you and for your excellent 5-star rating, it's much appreciated. Please call and see us again soon.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

ve and beyond…

Every so often one comes across a company which exceeds any expectations that one might have.
ISS is one such company.
Excellent communication, fast delivery, speedy response and solutions to problems not even of their own making. Along with immediate refund of money caused by another parties omission and immediate replacement of a faulty item.
I really cannot praise them too much.

September 13, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Ronald

That's a very gracious response indeed, thank you so much.
We did have an obstacle or two to navigate together and your appreciation of our efforts speaks volumes and is very much appreciated.
Regardless, it's been an absolute pleasure to serve you Ron and I do hope we have the chance to provide you with more of the same in the future.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Good comms on back order item

Good comms on back order item. Arrived as promised. Thanks.

September 13, 2024
Unprompted review
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Andrew

We are glad that our services to you met with expectation and we thank you for your excellent 5* review. We do hope to see you again very soon.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Exactly what I wanted at a reasonable…

Exactly what I wanted at a reasonable price, and promptly delivered

August 11, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Colin

We are glad that our services to you met with expectation and we thank you for your excellent 5* review. We do hope to see you again very soon.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

I recently purchased a wall socket…

I recently purchased a wall socket tester manufactured by Martindale.
This review is for Instrument Sales & Service (isswww).
I would like to congratulate isswww for an excellent customer service.
I had done research to understand what I required, then I researched where to purchase the product from.
isswww repeatedly appeared as the most competitively priced available supplier, I had not previously heard of them but they seemed the obvious choice.
isswww Website was clear and easy to use, my online order was placed and acknowledged, I received emails telling where my order was in their process and when shipped.
The product was received quickly and was very well packed and I received additional paperwork to support safe working practices for the product.
I am very happy with the product, it did exactly what I required.
I can highly recommend using isswww and will definitely use them again for any future purchases they can help me with.
Well done isswww a well deserved 5 stars.

August 9, 2024
Unprompted review
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello David

Thank you so much for that glowing accolade we truly appreciate it. We hope to able to provide you with more of the same in the near future.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Fast deliveryHikmicro macro lens

Fast delivery

July 30, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Gordon

Many thanks for your positive response to our services and for your excellent 5* review, we greatly appreciate it.
We look forward to seeing you again soon.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Good service

Good pictures and explanation of product

September 3, 2023
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Darren

Many thanks indeed for your feedback, we really appreciate your business. We look forward to seeing you again soon.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Great 👍 really appreciate 👍

Great 👍 really appreciate 👍

July 21, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Sukhvinder

Many thanks indeed for your excellent response to our services we greatly appreciate it. We look forward to seeing you again soon.

Kind Regards
The ISS Team.

Rated 5 out of 5 stars

Competitive price and quick delivery.

Keen pricing, fast delivery and good communication.

July 15, 2024
Instrument Sales and Services logo

Reply from Instrument Sales and Services

Hello Mark

Many thanks for taking the time to review our services to you and for your excellent 5-star score we really appreciate it and we look forward to seeing you again soon.

Kind Regards
The ISS Team.

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