Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more
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Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more
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The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more
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Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more
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Company details
Written by the company
Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.
Contact info
Unit 2 Diamond Point, Diamond Rd, NR6 6AN, Norwich, United Kingdom
- 0800 0224 060
- sales@isswww.co.uk
- isswww.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Timeous delivery good product at great…
Timeous delivery good product at great price
February 22, 2024
Reply from Instrument Sales and Services
Hello Andrew
We are glad that our services to you met with expectation, many thanks indeed for your excellent 5-star review and we hope to see you again soon.
Kind Regards
The ISS Team.
REPLACMENT HOOD
We urgently needed a replacement hood for our TSI unit we.
Price competitive arrive on time.
Great, hassle free service.
February 20, 2024
Reply from Instrument Sales and Services
Hello Kevin
We're glad to be of service, thank you kindly for your excellent 5-star review of our services and we hope to see you again soon.
Kind Regards
The ISS Team.
Very good service
Very good service, speedy delivery and they also honoured a out of date promotion.
February 18, 2024
Reply from Instrument Sales and Services
Hello Gary
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Sam
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Good company
Easy to order items, good price and kept up to date with delivery information.
February 3, 2024
Reply from Instrument Sales and Services
Hello John
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Pre-sales advice, choice and service excellent
Pre-sales advice was excellent. Being new to the timing device, I needed essential information. I also needed advice on which device to purchase for the specific needs of the job. Pricing was competitive and dispatch was same day. DPD let me down but that was no reflection on the seller. Thank you.
February 5, 2024
Reply from Instrument Sales and Services
Hello Mrs Hall
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it.
Thank you also for acknowledging that the carrier is sadly beyond our control, it's often the weak link in the service.
Please call and see us again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Stu
Many thanks indeed for your review of our services and for your excellent 4-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Col
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Friendly staff and quick delivery of…
Friendly staff and quick delivery of equipment, we have now been buying our test equipment from ISSW for years and always get great service.
January 25, 2024
Reply from Instrument Sales and Services
Hello Justin
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Great experience
Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being out of stock.
They shipped the camera with the promise of the case to follow, and sure enough the case has arrived with no further chasing from me.
Very pleased and will definitely use again.
February 2, 2024
Unprompted review
Reply from Instrument Sales and Services
Hello Will
Thank you so much for that glowing accolade, You are very welcome and we hope to see you again in the future.
Kind Regards
The ISS Team.
Replacement test leads
Good products at a fair cost but maybe most importantly very good communication. Can recommend
January 19, 2024
Reply from Instrument Sales and Services
Hello David
We do believe that communication is the key and glad you found our service to your satisfaction. We do hope to see you again in the near future.
Kind Regards
The ISS Team.
Good quick delivery
January 18, 2024
Reply from Instrument Sales and Services
Hello Dean
Many thanks for sharing your experience and for your excellent 5-star review we really appreciate it, please call again in the future.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Mike
Many thanks for sharing your experience and for your excellent 5-star review we really appreciate it, please call again in the future.
kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Emilia
Thank you so much for taking the time to share your experience and for your excellent 5-star review, we really appreciate it. Please call again and see us soon.
Kind Regards
The ISS Team.
My New Megger multiteesterorder was supplied and delivered…
My order was supplied and delivered very promptly.
Very professional, will definitely order from them again.
December 27, 2023
Reply from Instrument Sales and Services
Hello Hi-Watt Services
That's great to hear and we really appreciate both your feedback and your excellent 5-star review. Please do call and see us again soon when we hope to provide you with more of the same.
Kind Regards
The ISS Team.
FLUKE 88V
Phone call to say it's not in stock & would be about six weeks due to Xmas & New Year etc.
Arrived FOUR weeks earlier than originally being told & with a few extras.
Really pleased & love the customer after sales service which in my book is second to none !!
Thank you so much. Julian.
November 29, 2023
Reply from Instrument Sales and Services
Hello Julian
We are absolutely made up with your comments thank you so much. Also for your excellent 5-star review, we hope to see you again soon.
Kind Regards
The ISS Team.
Customer service above and beyond.
December 18, 2023
Reply from Instrument Sales and Services
Hello Dave
That's great to hear and we really appreciate both your feedback and your excellent 5-star review. Please do call and see us again soon when we hope to provide you with more of the same.
Kind Regards
The ISS Team.
3 stars for now.. now 5
3 stars for now as they are out of stock. I will increase that once its delivered. They were however excellent on the phone when I called for an update. 5 stars now. All good. Price and customer experience. Will definitely use again.
December 16, 2023
Reply from Instrument Sales and Services
Hello Lou
We do hope all was satisfactory with the delivery of your camera (3rd January). Please do get in touch if there's any issue we can help with.
Kind Regards
The ISS Team.
Christmas ruined
Ordered a week ago. Typical smoke and mirrors game of ohh your item has ‘just gone out of stock’ and ‘we are waiting for the supplier’ it will we with you mid / end of next week. Called up today still out of stock won’t be until the new year. Great that’s my Christmas ruined.
Sad spark :(
December 14, 2023
Excellent service.
Excellent service from ordering to receiving the parcel. Definitely use this company again . First class .
December 13, 2023
Reply from Instrument Sales and Services
Hello Mark
We're very glad to hear that our level of service matched your expectations and thank you kindly for your excellent review.
We do hope to see you again soon.
Kind Regards
The ISS Team.
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