Our Repair Cafe (A Ringwood Charity) needed a reliable, easy to use PAT Tests instrument for use at our events and we needed a great supplier so as we had no hassles with its purchase and on-going sup... See more
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Brilliant service from start to finish. Delivery was fast and they use DPD which i find is the best courier out there. The price was the best around and it even came with a free gift. Had a sligh... See more
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The driver didn’t bother to knock on the door he just left it in a vulnerable location Fortunately we saw him by the time the front door was opened he had gone This is not acceptable especially... See more
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Really impressed - ordered a thermal imaging camera at a price that couldn't be beaten anywhere else. Received a polite phone call a little later to apologise for the free accompanying case being... See more
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Company details
Written by the company
Instrument Sales and Services (isswww.co.uk) is one of the UK’s premier websites for simple, no nonsense, purchasing of electrical test equipment, should you need to source brand leading equipment and require it in a hurry at the right price please do give us a try. We have made the process of buying as straight forward as possible to make the time from selection to check out as short as we can.
Contact info
Unit 2 Diamond Point, Diamond Rd, NR6 6AN, Norwich, United Kingdom
- 0800 0224 060
- sales@isswww.co.uk
- isswww.co.uk
4.6
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered online
Ordered online, received a call from isswww the following day stating item was out of stock for at least 2 weeks and was asked if I would prefer a refund to which I said yes. Now 8 days later and no refund.
July 4, 2024
Reply from Instrument Sales and Services
Hello John
I am deeply sorry for this oversight, this was a failing on my own behalf, I have of course actioned your refund and contacted you personally about this.
Please feel free to contact me free on 0800 0224 060 if you would like to discuss further.
Kind Regards
Jason Blanchflower
Ecommerce Manager.
Lucky me!
I was so lucky to find that tester at so fantastic spec and price. Delivered as promised! Good to know they have a wide range of other tools for the professional electricians.
July 2, 2024
Reply from Instrument Sales and Services
Hello Jaroslaw
Than's really good to hear thank you. This is one of biggest offers in quite some time and a huge saving if you are in need of a multifunction teser. Please be sure to call again with any future requirements.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Claire
many thanks indeed for your positive review of our services and for your excellent 5* review, we really appreciate it and look forward to seeing you again soon.
Kind Regards
The ISS Team.
The whole process
The whole process. Was seamless from ordering through to delivery.I would add that communication was excellent
Would thoroughly recommend this company ,great service and great prices.
Thank you
June 16, 2024
Reply from Instrument Sales and Services
Hello John
Thank you so much for that glowing recommendation, we greatly appreciate it. We hope to be able to provide you with more of the same in the future.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Jenny
Thank you for taking the time to review our services and for your excellent 5-star rating which we appreciate. We hope to see you again soon
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Catalin
Thank you so much for your review of our sercices to you and for your excellent 5-star rating, we truly appreciate it.
Please call ad see us again soon.
Kind Regards
The ISS Team.
Product was excellent spoke with someone at the company about poor service from DPD otherwise everything fine
Product as described service good just let down by poor delivery service by DPD
May 31, 2024
Reply from Instrument Sales and Services
Hello Derek
Many thanks for your excellent 5-star review of our service it's much appreciated. It is a sad fact that once the goods have left us the rest of our customer's experience is somewhat out of our hands so I thank you for your fair and objective view and we hope to see you again soon.
Kind Regards
The ISS Team.
I received my Megger MFT promptly and…
I received my Megger MFT promptly and when I found a carry strap was missing, there was a phone number to contact them on and they sent me a replacement straight away. No fuss or quibbles, just efficient and friendly service.
May 29, 2024
Reply from Instrument Sales and Services
Hello Chris
Many thanks indeed for that wonderful accolade it's very much appreciated. Hope to be able to provide you with more of the same in the future, we look forward to seeing you.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Karl
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Extremely easy ordering and payment…
Extremely easy ordering and payment process. Prompt delivery with good tracking information.
May 4, 2024
Reply from Instrument Sales and Services
Hello Fitz
We are glad that our service to you met with expectation, thank you for your excellent 5-star review it means a great deal.
Please call and see us again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Brian
We are glad that our service to you met with expectation, thank you for your excellent 5-star review it means a great deal.
Please call and see us again soon.
Kind Regards
The ISS Team.
Quick delivery informed all the way…
Quick delivery informed all the way arrived when it should have
April 25, 2024
Reply from Instrument Sales and Services
Hello John
We certainly do aim to please as they say and looks like we've ticked the boxes for you, many thanks for sharing your experience and for your excellent 5-star review.
We look forward to seeing you again soon
Kind Regards
The ISS Team.
Communication is excellent needed a…
Communication is excellent needed a certain type of multi meter which I ordered but was out of stock Jason had inform of this but was able to get what I want and gave me a time frame on eta which I was ok with.
All delivered now as promised very Happy with my purchase. And their handling of it Thumbs up to you. Jason & team
April 30, 2024
Unprompted review
Reply from Instrument Sales and Services
Hi Anthony
Many thanks indeed for that wonderful accolade it's very much appreciated. Hope to be able to provide you with more of the same in the future, we look forward to seeing you.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Mehmet
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
............
April 16, 2024
Reply from Instrument Sales and Services
Hello Joe
Many thanks indeed for your excellent 5-star rating, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Great value and quality service
Great value and quality service. Goods ordered Monday received Wednesday very securely packaged.
April 10, 2024
Unprompted review
Reply from Instrument Sales and Services
Hello Andre
We are glad that our service to you met with expectation, thank you for your excellent 5-star review it means a great deal.
Please call and see us again sonn
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Jiri
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Reply from Instrument Sales and Services
Hello Mike
Many thanks indeed for your review of our services and for your excellent 5-star review, we greatly appreciate it. Please call and see us again soon.
Kind Regards
The ISS Team.
Great service
Really impressed, first time ordering from issww. I placed an order at the weekend and was called on Monday morning to inform me that one of the items I ordered was out of stock but was being back ordered. Friendly, professional, super speedy delivery, great customer service!!
Well done guys.
March 26, 2024
Unprompted review
Reply from Instrument Sales and Services
Hello Thomas
Thank you so much for that glowing accolade it means a great deal. We hope to be able to provide you with more of the same in the future.
Kind Regards
The ISS Team.
Straightforward ordering and delivery…110% service
Straightforward ordering and delivery process. I have used isswww several times and they always provided a 110% service. Well Done!
March 18, 2024
Reply from Instrument Sales and Services
Hello George
Thank you kindly for both your excellent 5-star review and your continued support, it means a lot. We hope to see you again very soon.
Kind Regards
The ISS Team.
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